Grapevine Post Purchase Survey vs Segments Analytics by Treslfor Shopify (2026)
Grapevine Post Purchase Survey and Segments Analytics by Tresl are both highly-rated Shopify apps focused on leveraging data for improved business outcomes. However, they target different aspects of the customer journey and offer distinct functionalities. Grapevine specializes in gathering direct customer feedback through surveys, while Segments Analytics focuses on analyzing existing customer data to create actionable segments. Grapevine's strength lies in its unlimited survey responses and robust reporting capabilities, designed to provide deep customer insights and improve customer experience. Segments Analytics, on the other hand, excels in AI-powered customer segmentation, offering pre-built segments and the ability to discover new segments through natural language queries. This positions it as a powerful tool for marketers seeking to optimize targeting and personalize campaigns. The common ground is that they both aim to inform decisions to improve customer engagement and marketing effectiveness.
At a Glance
Grapevine Post Purchase Survey
142 reviews
Segments Analytics by Tresl
60 reviews
Detailed Overview
Grapevine Post Purchase Survey
Post purchase, on-site, email & NPS surveys with unlimited responses for customer insights at scale
Key Features
- Attribution surveys to see which marketing channels really drive customers
- Unlimited post purchase, CSAT & NPS surveys built for deep customer insight
- Make data-driven decisions by turning high-volume survey data into insights
- Powerful survey reporting with filters, segmentation and unlimited responses
- Integrations that push survey data into your automation and analytics stack
Segments Analytics by Tresl
The ultimate customer segmentation tool. Built by data scientists to be a marketer’s best friend.
Key Features
- Immediate value — get 50+ AI-generated segments, including RFM & behavioral
- Well connected — integrate with Klaviyo, Meta, Google, TikTok, Postscript & more
- Powered by AI — use natural language to ask & discover profitable new segments
- Product insights — product journey, affinity, lifecycle, cohort retention, &more
- World-class support — we are data scientists at heart & are a chat or call away
Feature Comparison
| Rating | 5/5 | 5/5 |
Rating Grapevine Post Purchase Survey5/5 Segments Analytics by Tresl5/5 | ||
| Reviews | 142 | 60 |
Reviews Grapevine Post Purchase Survey142 Segments Analytics by Tresl60 | ||
| Focus | Post-purchase surveys & NPS | AI-powered customer segmentation |
Focus Grapevine Post Purchase SurveyPost-purchase surveys & NPS Segments Analytics by TreslAI-powered customer segmentation | ||
| Data Source | Direct customer feedback via surveys | Existing customer data (RFM, behavior) |
Data Source Grapevine Post Purchase SurveyDirect customer feedback via surveys Segments Analytics by TreslExisting customer data (RFM, behavior) | ||
| Key Benefit | Unlimited survey responses, actionable insights from feedback | Precise customer segmentation for targeted marketing |
Key Benefit Grapevine Post Purchase SurveyUnlimited survey responses, actionable insights from feedback Segments Analytics by TreslPrecise customer segmentation for targeted marketing | ||
| Integrations | Shopify Flow, Klaviyo, GA4, Google Sheets | Klaviyo, Meta, Google, TikTok, Postscript |
Integrations Grapevine Post Purchase SurveyShopify Flow, Klaviyo, GA4, Google Sheets Segments Analytics by TreslKlaviyo, Meta, Google, TikTok, Postscript | ||
| Target User | Merchants seeking direct customer feedback to improve CX & marketing | Marketers aiming to improve campaign performance through precise targeting |
Target User Grapevine Post Purchase SurveyMerchants seeking direct customer feedback to improve CX & marketing Segments Analytics by TreslMarketers aiming to improve campaign performance through precise targeting | ||
| Value Proposition | Deep customer insights at scale through unlimited survey data | Actionable customer segments powered by data science & AI |
Value Proposition Grapevine Post Purchase SurveyDeep customer insights at scale through unlimited survey data Segments Analytics by TreslActionable customer segments powered by data science & AI | ||
| Ease of Use | Likely straightforward survey setup and reporting | Potentially steeper learning curve due to data science focus; natural language query simplifies segment creation |
Ease of Use Grapevine Post Purchase SurveyLikely straightforward survey setup and reporting Segments Analytics by TreslPotentially steeper learning curve due to data science focus; natural language query simplifies segment creation | ||
Our Verdict
Grapevine Post Purchase Survey is the better choice for merchants prioritizing direct customer feedback and looking to gather insights through surveys at scale. Its unlimited response model and integration with Shopify Flow make it ideal for automating feedback collection and incorporating it into workflows. Segments Analytics by Tresl is more suitable for merchants with a strong focus on data-driven marketing and precise customer segmentation. The AI-powered features and integration with marketing platforms like Meta and TikTok make it a powerful tool for optimizing campaign targeting and personalization. A merchant who wants to generate data through feedback will prefer Grapevine while a merchant who already has customer data they want to analyze will prefer Segments Analytics.
Common Questions
Which app is better for understanding customer satisfaction?
Grapevine Post Purchase Survey is better suited for directly measuring customer satisfaction through CSAT and NPS surveys. Segments Analytics focuses on analyzing behavioral data, which can indirectly indicate satisfaction but doesn't provide direct feedback.
Which app is easier to set up and use?
Based on the descriptions, Grapevine Post Purchase Survey is likely easier to set up, as it focuses on creating and deploying surveys. Segments Analytics, with its AI-powered features and data science foundation, may have a steeper learning curve, although the natural language query feature simplifies segment creation.
Which app is more suitable for large businesses with a high volume of orders?
Grapevine Post Purchase Survey's unlimited response model makes it particularly attractive for large businesses with a high volume of orders, as they can collect extensive feedback without incurring additional costs. Segments Analytics can also handle large datasets, but its value proposition is more tied to segmentation quality than data volume.
Which app offers more integrations with marketing platforms?
Segments Analytics by Tresl boasts a broader range of integrations with key marketing platforms like Meta, TikTok, and Postscript, making it more advantageous for merchants seeking to synchronize customer segments across their marketing channels. Grapevine focuses on integrations that are directly related to analysis and workflow such as Klaviyo, Google Sheets, and GA4.
If I have limited technical expertise, which app should I choose?
Grapevine Post Purchase Survey is likely the better option for merchants with limited technical expertise. Its focus on surveys and reporting suggests a simpler interface and workflow compared to Segments Analytics, which leverages data science and AI for customer segmentation.
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