Grapevine Post Purchase Survey vs Zigpoll Customer Surveysfor Shopify (2026)
Both Grapevine Post Purchase Survey and Zigpoll Customer Surveys are highly-rated Shopify apps focusing on gathering customer feedback through various survey types. While both offer features like post-purchase surveys, NPS, and on-site surveys, they differentiate themselves in their approach and specific functionalities. Grapevine emphasizes unlimited responses at a fixed price and deep integrations with automation and analytics tools like Shopify Flow, Klaviyo, and GA4. Zigpoll, on the other hand, highlights ease of use, multilingual support, AI-powered analytics, and abandoned checkout campaigns. Grapevine appears to target merchants who need high-volume survey data and want to deeply integrate this data into their existing marketing and analytics infrastructure. Its focus is on extracting actionable insights at scale through advanced reporting and integrations. Zigpoll seems to cater more to merchants prioritizing ease of use, customization, and a broader range of survey types including pre-purchase and SMS surveys. The AI analytics provided by Zigpoll might appeal to merchants looking for automated insights and recommendations. Its abandoned checkout campaign feature offers direct revenue recovery potential, a feature not explicitly mentioned by Grapevine.
At a Glance
Grapevine Post Purchase Survey
142 reviews
Zigpoll Customer Surveys
417 reviews
Detailed Overview
Grapevine Post Purchase Survey
Post purchase, on-site, email & NPS surveys with unlimited responses for customer insights at scale
Key Features
- Attribution surveys to see which marketing channels really drive customers
- Unlimited post purchase, CSAT & NPS surveys built for deep customer insight
- Make data-driven decisions by turning high-volume survey data into insights
- Powerful survey reporting with filters, segmentation and unlimited responses
- Integrations that push survey data into your automation and analytics stack
Zigpoll Customer Surveys
Post-purchase, pre-purchase, NPS, on-site, email and sms surveys. Tap insights with AI analytics.
Key Features
- Advanced post-purchase surveys that get quality responses. No coding required.
- Customize and translate every detail. Localize for multiple languages.
- Abandoned checkout campaigns. Uncover common pain points and recover carts.
- Connect survey responses to your Shopify customer and order dashboards.
- Compatible with Shopify's Order Status and Thank You Page Checkout Extensions
Feature Comparison
| Rating | 5/5 | 5/5 |
Rating Grapevine Post Purchase Survey5/5 Zigpoll Customer Surveys5/5 | ||
| Reviews | 142 | 417 |
Reviews Grapevine Post Purchase Survey142 Zigpoll Customer Surveys417 | ||
| Pricing Model | Unlimited Responses, Fixed Price | Pricing details not provided, likely usage-based tiers |
Pricing Model Grapevine Post Purchase SurveyUnlimited Responses, Fixed Price Zigpoll Customer SurveysPricing details not provided, likely usage-based tiers | ||
| Key Integration Focus | Automation & Analytics (Flow, Klaviyo, GA4) | Shopify & Marketing Stack (AI analytics) |
Key Integration Focus Grapevine Post Purchase SurveyAutomation & Analytics (Flow, Klaviyo, GA4) Zigpoll Customer SurveysShopify & Marketing Stack (AI analytics) | ||
| Unique Feature Highlight | Attribution Surveys | Abandoned Checkout Campaigns |
Unique Feature Highlight Grapevine Post Purchase SurveyAttribution Surveys Zigpoll Customer SurveysAbandoned Checkout Campaigns | ||
| Language Support | Not specified | Multilingual |
Language Support Grapevine Post Purchase SurveyNot specified Zigpoll Customer SurveysMultilingual | ||
| Ease of Use Claim | Not explicitly stated | No-code setup in seconds |
Ease of Use Claim Grapevine Post Purchase SurveyNot explicitly stated Zigpoll Customer SurveysNo-code setup in seconds | ||
| Survey Delivery Channels | Post-purchase, on-site, email, POS | Post-purchase, pre-purchase, on-site, email, SMS |
Survey Delivery Channels Grapevine Post Purchase SurveyPost-purchase, on-site, email, POS Zigpoll Customer SurveysPost-purchase, pre-purchase, on-site, email, SMS | ||
| Data Analysis Focus | Powerful reporting with filters and segmentation | AI Analytics and Shopify Customer/Order Dashboard connection |
Data Analysis Focus Grapevine Post Purchase SurveyPowerful reporting with filters and segmentation Zigpoll Customer SurveysAI Analytics and Shopify Customer/Order Dashboard connection | ||
Our Verdict
For merchants anticipating a high volume of survey responses and seeking deep integrations with marketing automation platforms and analytics tools like Klaviyo and GA4, Grapevine Post Purchase Survey is likely the better choice. Its unlimited response pricing provides cost predictability at scale. However, for merchants who value ease of use, multilingual support, AI-driven insights, and direct revenue recovery features such as abandoned checkout campaigns, Zigpoll Customer Surveys emerges as the stronger option.
Ultimately, the best choice depends on the specific needs and priorities of the Shopify merchant. Merchants prioritizing integrations and volume should lean towards Grapevine. Those prioritizing ease of use, language support, and a broader feature set should favor Zigpoll.
Common Questions
Which app offers a more predictable pricing model?
Grapevine offers a fixed price for unlimited survey responses, providing predictable costs. Zigpoll's pricing details are not provided, suggesting a tiered or usage-based pricing model.
Which app is easier to set up and use?
Zigpoll emphasizes its no-code setup in seconds, suggesting a simpler user experience. Grapevine doesn't explicitly mention ease of use, though integrations can sometimes add complexity.
Which app provides better support for international stores?
Zigpoll explicitly offers multilingual support, making it a better choice for stores targeting a global audience. Grapevine's language support is not specified.
Which app offers more advanced integrations?
Grapevine highlights specific integrations with powerful marketing automation and analytics platforms like Shopify Flow, Klaviyo, and GA4, suggesting a deeper integration focus. Zigpoll mentions integration with the general 'marketing stack'.
Which app focuses more on recovering lost sales?
Zigpoll offers abandoned checkout campaigns, a feature designed to recover potentially lost sales. Grapevine does not explicitly mention features for recovering lost sales.
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