Hosted Email vs QuickCEP: Live Chat&AI Chatbotfor Shopify (2026)
Hosted Email and QuickCEP: Live Chat&AI Chatbot are both Shopify apps aiming to improve customer interaction, but they approach this goal from drastically different angles. Hosted Email focuses on providing a professional email presence for Shopify merchants, emphasizing credibility and trust by offering email accounts on the store's domain. It's a simple solution for a specific problem: avoiding generic email addresses. QuickCEP, on the other hand, is a comprehensive customer engagement platform, offering a suite of tools including live chat, AI chatbots, marketing automation, and customer data platform (CDP) features. QuickCEP is positioned as an all-in-one solution for enhancing customer service, boosting conversion rates, and driving sales through various channels. It aims to centralize customer interactions and provide deeper insights into customer behavior for targeted marketing. While Hosted Email is about bolstering a store's image through professional email, QuickCEP is about proactive engagement and leveraging customer data to improve the customer journey. Both apps fall under the 'Helpdesk' category, but their functionalities and target audiences are quite distinct. They cater to different needs within customer communication and support.
At a Glance
Hosted Email
31 reviews
QuickCEP: Live Chat&AI Chatbot
59 reviews
Detailed Overview
Hosted Email
Hosted Email app offers advanced email integrated directly in your store's admin panel.
Key Features
- Email accounts on your own domain. Generic email does not look professional.
- Staff Control. Mailboxes can be restricted to chosen staff or open to all.
- Spam & Virus Protection. Get an extra layer of protection from malicious emails.
QuickCEP: Live Chat&AI Chatbot
Customer Engagement Platform with Live Chat, AI Chatbot, Marketing Automation, CDP, and More.
Key Features
- Omnichannel live chat - respond instantly to all messages on one platform.
- Enhance customer interactions with personalized experiences using AI chatbots.
- Easily integrate QuickCEP with your Shopify store in three simple steps.
- Run targeted email marketing and pop-up campaigns for segmented audiences.
- Gain deeper insights into your customers with real-time behavior tracking.
Feature Comparison
| Rating | 4.4/5 | 4.8/5 |
Rating Hosted Email4.4/5 QuickCEP: Live Chat&AI Chatbot4.8/5 | ||
| Reviews | 31 | 59 |
Reviews Hosted Email31 QuickCEP: Live Chat&AI Chatbot59 | ||
| Primary Function | Professional Email Hosting | Customer Engagement Platform |
Primary Function Hosted EmailProfessional Email Hosting QuickCEP: Live Chat&AI ChatbotCustomer Engagement Platform | ||
| Key Features | Domain Email, Staff Control, Spam Protection | Omnichannel Chat, AI Chatbot, Marketing Automation, CDP |
Key Features Hosted EmailDomain Email, Staff Control, Spam Protection QuickCEP: Live Chat&AI ChatbotOmnichannel Chat, AI Chatbot, Marketing Automation, CDP | ||
| Target Merchant | Businesses prioritizing professional communication & brand image | Businesses focused on customer engagement, conversion & sales |
Target Merchant Hosted EmailBusinesses prioritizing professional communication & brand image QuickCEP: Live Chat&AI ChatbotBusinesses focused on customer engagement, conversion & sales | ||
| Complexity | Simple & straightforward | Comprehensive & feature-rich |
Complexity Hosted EmailSimple & straightforward QuickCEP: Live Chat&AI ChatbotComprehensive & feature-rich | ||
| Value Proposition | Enhanced credibility through professional email | Improved customer service & increased sales through engagement and automation |
Value Proposition Hosted EmailEnhanced credibility through professional email QuickCEP: Live Chat&AI ChatbotImproved customer service & increased sales through engagement and automation | ||
Our Verdict
Hosted Email is the clear choice for merchants primarily concerned with presenting a professional image through branded email addresses. It's a simple, focused solution for businesses that need to upgrade from free email services like Gmail or Hotmail. Small businesses that value branding highly but have limited support needs will benefit.
QuickCEP is the superior option for merchants aiming to build a comprehensive customer engagement strategy. Its all-in-one platform addresses various customer service and marketing needs, making it suitable for growing businesses that require robust tools for managing customer interactions and driving sales. If live chat, chatbots, omnichannel support, and marketing automation are important, QuickCEP is the recommended choice. Larger stores with higher customer volume should consider QuickCEP over Hosted Email.
Common Questions
Does Hosted Email offer live chat functionality like QuickCEP?
No, Hosted Email solely focuses on providing email hosting on your own domain. It does not include live chat or other customer engagement tools.
Can QuickCEP provide me with professional email addresses?
No, QuickCEP integrates with existing email accounts but does not offer email hosting services or domain email addresses. Hosted Email offers that feature.
Which app is easier to set up and use?
Hosted Email is likely easier to set up and use, given its singular focus. QuickCEP, with its broader range of features, may require a steeper learning curve.
Which app is better for automating customer service?
QuickCEP is significantly better for automating customer service. It offers AI chatbots and marketing automation features, which Hosted Email lacks.
Which app provides more in-depth customer insights?
QuickCEP offers far more in-depth customer insights. Its CDP and real-time behavior tracking provide valuable data for personalized marketing campaigns.
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