ILS: Indian Logistics Services vs Redofor Shopify (2026)
In 2026, Shopify merchants choosing between ILS: Indian Logistics Services and Redo face distinct options for managing their post-purchase experience. ILS focuses intensely on streamlining logistics operations within India, offering integrations with major Indian carriers, automated AWB generation, and GST-enabled invoicing. It's positioned as a direct solution for simplifying shipping, returns, and order management within the Indian market. The app supports key logistical tasks such as generating shipping labels, managing returns and sending event-based notifications. Redo, on the other hand, presents itself as a broader platform for enhancing the entire customer journey, encompassing returns, shipping & fulfillment, email marketing, and checkout optimization. It aims to improve conversion rates and customer lifetime value through AI-driven personalization, A/B testing, and a comprehensive customer service inbox. Redo is geared towards merchants seeking to holistically improve their customer experience across multiple touchpoints, not just within Indian logistics.
At a Glance
ILS: Indian Logistics Services
68 reviews
Redo
118 reviews
Detailed Overview
ILS: Indian Logistics Services
Integrated Delhivery, Bluedart, DTDC, IndiaPost, Ekart, Smartr, Amazon Shipping, Xpressbees &more
Key Features
- Start shipping immediately with Bluedart, DTDC, Shiprocket, Indiapost & more
- New Logistics: Purple Dron, Porter, TCI Express, Shree Maruti, Borzo, Shadow Fax
- Ship orders, Generate AWB, Print Shipping label, Invoices and manifest.
- Pickup request, Print GST invoice, Manage returns.
- Sent email notifications for different events, real time tracking for orders.
Redo
Elevate shopper experiences with premium returns, shipping & fulfillment, email marketing & checkout
Key Features
- Increase profit at each touchpoint of the buyer journey.
- Increase exchange rates and decrease return rates with AI personalization
- AI-first customer service in one unified inbox. Both for desktop and mobile app.
- A full email and sms platform with shoppable email and AI persona targeting
- Increase conversion rates in your checkout flow with AI-driven A/B testing
Feature Comparison
| Rating | 5/5 | 4.7/5 |
Rating ILS: Indian Logistics Services5/5 Redo4.7/5 | ||
| Reviews | 68 | 118 |
Reviews ILS: Indian Logistics Services68 Redo118 | ||
| Focus | Indian Logistics & Order Management | Customer Experience Optimization (Returns, Shipping, Marketing, Checkout) |
Focus ILS: Indian Logistics ServicesIndian Logistics & Order Management RedoCustomer Experience Optimization (Returns, Shipping, Marketing, Checkout) | ||
| Geographic Scope | India-Specific | Global |
Geographic Scope ILS: Indian Logistics ServicesIndia-Specific RedoGlobal | ||
| Key Differentiation | Integration with Indian Logistics Providers (Delhivery, Bluedart, etc.) | AI-driven Personalization & Customer Service |
Key Differentiation ILS: Indian Logistics ServicesIntegration with Indian Logistics Providers (Delhivery, Bluedart, etc.) RedoAI-driven Personalization & Customer Service | ||
| Target Merchant Type | Indian businesses needing efficient shipping solutions | Businesses of all sizes seeking to improve customer experience and conversion rates |
Target Merchant Type ILS: Indian Logistics ServicesIndian businesses needing efficient shipping solutions RedoBusinesses of all sizes seeking to improve customer experience and conversion rates | ||
| Value Proposition | Streamlined Indian logistics operations, automated AWB generation, GST invoicing | Increased profits, customer loyalty, and conversion rates through AI-driven personalization and optimization |
Value Proposition ILS: Indian Logistics ServicesStreamlined Indian logistics operations, automated AWB generation, GST invoicing RedoIncreased profits, customer loyalty, and conversion rates through AI-driven personalization and optimization | ||
| Email Marketing | Event-based Notifications | Full email and SMS platform with AI targeting |
Email Marketing ILS: Indian Logistics ServicesEvent-based Notifications RedoFull email and SMS platform with AI targeting | ||
| Primary Function | Shipping and Order Fulfillment | Customer Relationship Management and Marketing Automation |
Primary Function ILS: Indian Logistics ServicesShipping and Order Fulfillment RedoCustomer Relationship Management and Marketing Automation | ||
Our Verdict
ILS: Indian Logistics Services is the clear choice for Shopify merchants based in India who need deep integration with local logistics providers and require efficient order management, AWB generation, and GST-compliant invoicing. Its focus on the Indian market makes it a specialized solution for businesses operating within that region.
Redo, however, is a better fit for businesses looking for a comprehensive platform to improve their customer experience across multiple touchpoints. While it offers shipping and returns management, its strengths lie in AI-driven personalization, customer service, and marketing automation, making it a valuable tool for businesses of all sizes seeking to increase profits and customer loyalty globally. If your primary need is streamlining Indian shipping operations, choose ILS; for broader CX optimization, choose Redo.
Common Questions
Which app offers better integration with Indian logistics providers?
ILS: Indian Logistics Services provides native integration with numerous leading Indian logistics services such as Delhivery, Bluedart, DTDC, and IndiaPost. Redo does not specify Indian logistics integrations.
Which app is better for global Shopify merchants?
Redo's feature set and lack of location-specific focus suggests it's better-suited to handle global merchants as it is designed to enhance CX and conversion rates generally, not just within India.
Does either app offer A/B testing?
Redo offers AI-driven A/B testing in the checkout flow to increase conversion rates, according to its description. ILS: Indian Logistics Services does not mention A/B testing capabilities.
Which app focuses more on automating GST invoicing?
ILS: Indian Logistics Services includes 'print GST invoice' within its key features, making it the stronger choice for automating GST invoicing.
Which app offers email marketing integration?
Both apps feature email integration; ILS offers 'sent email notifications for different events, real time tracking for orders' and Redo offers 'a full email and SMS platform with shoppable email and AI persona targeting'.
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