ILS: Indian Logistics Services vs Returbo: Returns & Exchangesfor Shopify (2026)
ILS: Indian Logistics Services focuses on streamlining shipping and order fulfillment for Indian merchants. It integrates with numerous Indian logistics providers (Delhivery, Bluedart, DTDC, etc.) to automate AWB generation, label printing, and order tracking. Its value proposition centers on saving time and simplifying shipping logistics, including GST invoice generation and return request management. Its target audience is merchants who need to manage complex Indian shipping logistics and desire a centralized platform for order fulfillment. Returbo: Returns & Exchanges, on the other hand, concentrates solely on returns and exchanges management. While its feature set isn't detailed in the provided data, it implies a platform dedicated to handling returns and exchanges, likely offering tools for initiating, processing, and resolving return requests. The identical rating and review count between the two suggests similar adoption and satisfaction levels but serve different needs. The key differentiator is that ILS provides an end-to-end shipping solution focusing on initial delivery, whereas Returbo focuses on the reverse logistics process.
At a Glance
ILS: Indian Logistics Services
68 reviews
Returbo: Returns & Exchanges
68 reviews
Detailed Overview
ILS: Indian Logistics Services
Integrated Delhivery, Bluedart, DTDC, IndiaPost, Ekart, Smartr, Amazon Shipping, Xpressbees &more
Key Features
- Start shipping immediately with Bluedart, DTDC, Shiprocket, Indiapost & more
- New Logistics: Purple Dron, Porter, TCI Express, Shree Maruti, Borzo, Shadow Fax
- Ship orders, Generate AWB, Print Shipping label, Invoices and manifest.
- Pickup request, Print GST invoice, Manage returns.
- Sent email notifications for different events, real time tracking for orders.
Feature Comparison
| Rating | 5/5 | 5/5 |
Rating ILS: Indian Logistics Services5/5 Returbo: Returns & Exchanges5/5 | ||
| Reviews | 68 | 68 |
Reviews ILS: Indian Logistics Services68 Returbo: Returns & Exchanges68 | ||
| Core Functionality | Shipping & Order Fulfillment (Indian Logistics) | Returns & Exchanges Management |
Core Functionality ILS: Indian Logistics ServicesShipping & Order Fulfillment (Indian Logistics) Returbo: Returns & ExchangesReturns & Exchanges Management | ||
| Integration Focus | Indian Logistics Providers (Delhivery, etc.) | Not Specified (Assumed to be Shopify native) |
Integration Focus ILS: Indian Logistics ServicesIndian Logistics Providers (Delhivery, etc.) Returbo: Returns & ExchangesNot Specified (Assumed to be Shopify native) | ||
| Key Features | AWB Generation, Label Printing, Order Tracking, GST Invoices, Return Requests | Not Specified (Likely Return Initiation, Processing, Resolution) |
Key Features ILS: Indian Logistics ServicesAWB Generation, Label Printing, Order Tracking, GST Invoices, Return Requests Returbo: Returns & ExchangesNot Specified (Likely Return Initiation, Processing, Resolution) | ||
| Target Merchant | Merchants requiring streamlined Indian shipping logistics | Merchants needing robust return and exchange processes |
Target Merchant ILS: Indian Logistics ServicesMerchants requiring streamlined Indian shipping logistics Returbo: Returns & ExchangesMerchants needing robust return and exchange processes | ||
| Ease of Use (Inferred) | Potentially complex due to breadth of features | Likely focused and straightforward |
Ease of Use (Inferred) ILS: Indian Logistics ServicesPotentially complex due to breadth of features Returbo: Returns & ExchangesLikely focused and straightforward | ||
| Value Proposition | Time saving and simplified shipping logistics within India | Efficient and customer-friendly returns management |
Value Proposition ILS: Indian Logistics ServicesTime saving and simplified shipping logistics within India Returbo: Returns & ExchangesEfficient and customer-friendly returns management | ||
Our Verdict
If a merchant's primary concern is streamlining shipping within India, automating AWB generation, and managing deliveries from start to finish, ILS: Indian Logistics Services is the clear choice. It offers a comprehensive solution for managing order fulfillment and includes basic return request management as part of that process.
However, if a merchant requires a dedicated and potentially more feature-rich solution specifically for handling returns and exchanges, with the aim of improving customer satisfaction and streamlining reverse logistics, Returbo: Returns & Exchanges is the more appropriate option. A merchant might even benefit from using both apps, using ILS for initial shipping and Returbo for handling any subsequent returns or exchanges.
Common Questions
Does ILS: Indian Logistics Services handle international shipping?
The app description primarily focuses on Indian logistics providers, suggesting its core functionality is geared towards domestic shipping within India. Further investigation would be required to confirm international capabilities.
Can Returbo: Returns & Exchanges integrate with ILS: Indian Logistics Services for return shipping?
The provided data doesn't specify direct integration. However, both apps likely integrate with Shopify, allowing merchants to manually coordinate return shipping logistics generated by Returbo through the shipping options provided by ILS. A direct API integration is not indicated.
Is ILS: Indian Logistics Services suitable for small businesses just starting out?
While it offers time-saving benefits, the breadth of features and integrations might be overwhelming for very small businesses with limited shipping volume. Simpler, less feature-rich solutions might be more appropriate initially.
Does Returbo: Returns & Exchanges provide analytics on return reasons?
The description doesn't explicitly mention analytics, but a dedicated returns management app would typically include analytics features to track return reasons, trends, and customer feedback. This should be confirmed via the app's detailed feature list.
Which app offers better customer support?
The data does not provide information on customer support offered by either app. Ratings and reviews can sometimes indicate support quality, but 68 reviews is a limited sample size.
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