ILS: Indian Logistics Services vs ZigZag Returns & Exchangesfor Shopify (2026)
ILS: Indian Logistics Services and ZigZag Returns & Exchanges, while both operating within the Shipping and Returns categories on Shopify, cater to distinct merchant needs. ILS focuses on providing comprehensive shipping solutions for merchants operating within India, integrating with a wide range of Indian logistics providers like Delhivery, Bluedart, and IndiaPost. Its strength lies in simplifying shipping processes, generating AWBs, printing shipping labels and invoices, and managing returns within the Indian market. It emphasizes ease of use and automation for Indian merchants, particularly in managing local logistics operations and adhering to GST requirements. ZigZag Returns & Exchanges, on the other hand, specializes in simplifying and automating returns and exchanges, particularly for cross-border transactions focusing on UK. It offers pre-negotiated shipping rates with major international carriers like UPS, Evri, and USPS. Its key advantage is facilitating international e-commerce by providing a branded returns portal, customizable notifications, and automated refund and exchange processes. ZigZag targets merchants who engage in international sales and require streamlined solutions for managing returns from various countries back to the UK, enhancing customer satisfaction and reducing manual workload.
At a Glance
ILS: Indian Logistics Services
68 reviews
ZigZag Returns & Exchanges
219 reviews
Detailed Overview
ILS: Indian Logistics Services
Integrated Delhivery, Bluedart, DTDC, IndiaPost, Ekart, Smartr, Amazon Shipping, Xpressbees &more
Key Features
- Start shipping immediately with Bluedart, DTDC, Shiprocket, Indiapost & more
- New Logistics: Purple Dron, Porter, TCI Express, Shree Maruti, Borzo, Shadow Fax
- Ship orders, Generate AWB, Print Shipping label, Invoices and manifest.
- Pickup request, Print GST invoice, Manage returns.
- Sent email notifications for different events, real time tracking for orders.
ZigZag Returns & Exchanges
Cross-border & UK domestic returns made easy! Automate and simplify your returns, exchanges, refunds
Key Features
- Cross-border returns back to UK from 30+ countries internationally
- Auto-generated UPS, Evri, Yodel, DPD, Royal Mai and USPS labels
- One-click refund approval and auto-creation of new orders for exchanges
- Customisable notifications to keep customers informed on return progress
- Returns management dashboard to set your rules and windows, and get insights
Feature Comparison
| Rating | 5/5 | 4.8/5 |
Rating ILS: Indian Logistics Services5/5 ZigZag Returns & Exchanges4.8/5 | ||
| Reviews | 68 | 219 |
Reviews ILS: Indian Logistics Services68 ZigZag Returns & Exchanges219 | ||
| Primary Focus | Indian Domestic Shipping & Returns | Cross-border Returns & Exchanges (UK) |
Primary Focus ILS: Indian Logistics ServicesIndian Domestic Shipping & Returns ZigZag Returns & ExchangesCross-border Returns & Exchanges (UK) | ||
| Shipping Carriers | Delhivery, Bluedart, DTDC, IndiaPost, Ekart, Xpressbees & more (Indian) | UPS, Evri, Yodel, DPD, Royal Mail, USPS |
Shipping Carriers ILS: Indian Logistics ServicesDelhivery, Bluedart, DTDC, IndiaPost, Ekart, Xpressbees & more (Indian) ZigZag Returns & ExchangesUPS, Evri, Yodel, DPD, Royal Mail, USPS | ||
| Key Functionality | AWB Generation, GST Invoice, Bulk Order Processing | Branded Returns Portal, Automated Refunds/Exchanges, Customizable Notifications |
Key Functionality ILS: Indian Logistics ServicesAWB Generation, GST Invoice, Bulk Order Processing ZigZag Returns & ExchangesBranded Returns Portal, Automated Refunds/Exchanges, Customizable Notifications | ||
| Target Merchant | Indian Merchants focusing on domestic sales | Merchants selling internationally, particularly to/from the UK |
Target Merchant ILS: Indian Logistics ServicesIndian Merchants focusing on domestic sales ZigZag Returns & ExchangesMerchants selling internationally, particularly to/from the UK | ||
| Ease of Use | Emphasis on simple integration with Indian logistics for shipping | Automated rules, one-click approvals for return management |
Ease of Use ILS: Indian Logistics ServicesEmphasis on simple integration with Indian logistics for shipping ZigZag Returns & ExchangesAutomated rules, one-click approvals for return management | ||
| Value Proposition | Streamlined Indian logistics, reduced manual work for Indian shipping requirements | Improved customer experience, reduced costs for international returns |
Value Proposition ILS: Indian Logistics ServicesStreamlined Indian logistics, reduced manual work for Indian shipping requirements ZigZag Returns & ExchangesImproved customer experience, reduced costs for international returns | ||
Our Verdict
For merchants primarily selling within India, ILS: Indian Logistics Services is the clear choice. Its integration with major Indian logistics providers, GST invoice generation, and focus on simplifying domestic shipping processes make it ideal for businesses operating within the Indian market. It will handle local returns and shipping workflows effectively.
However, for merchants engaging in significant international sales, particularly to and from the UK, ZigZag Returns & Exchanges offers a more robust and specialized solution. Its focus on cross-border returns, pre-negotiated shipping rates with major international carriers, and automated returns management features are essential for businesses managing international e-commerce operations efficiently. ZigZag will also likely provide superior customer experience in handling international returns compared to using an Indian-focused solution.
Common Questions
Which app is better for a merchant selling products only within India?
ILS: Indian Logistics Services is the better choice as it directly integrates with major Indian logistics services and offers features tailored to the Indian market, such as GST invoice generation.
Which app is better for a merchant selling products globally?
ZigZag Returns & Exchanges is better suited for global sales due to its focus on cross-border returns, integrations with international carriers, and automated returns management features. Note the UK centric returns location.
Does ILS: Indian Logistics Services handle international returns?
While the description mentions return request management, the app's core focus and listed carriers are geared towards the Indian domestic market. It is unlikely to be ideal for international returns.
Does ZigZag Returns & Exchanges support Indian logistics providers?
No, ZigZag Returns & Exchanges primarily focuses on international carriers such as UPS, Evri, Yodel, DPD, Royal Mail, and USPS and mentions cross-border returns back to UK from 30+ countries internationally.
Which app provides better customer communication features?
ZigZag Returns & Exchanges appears to offer more robust customer communication features with its customizable notifications to keep customers informed on return progress. ILS mentions event-based email notifications, but it is not specified how customizable they are.
Get More From Your Shopify Store
Run audits for SEO, CRO, PageSpeed, and AI visibility. Get a clear report and actionable fixes.
Try Fix My Store