Live Chat & AI ChatGPT : Orka vs Mailo AI : E‑Mail Support AIfor Shopify (2026)

Both Live Chat & AI ChatGPT : Orka and Mailo AI : E‑Mail Support AI are Shopify helpdesk apps designed to improve customer support, but they take different approaches. Orka focuses on real-time engagement through live chat, allowing merchants to directly interact with website visitors for immediate support and product recommendations. Mailo AI, on the other hand, centers around automating and streamlining email support using AI, aiming to improve efficiency and personalization in email communication. This fundamental difference shapes their features, target audiences, and overall value proposition. Orka caters to merchants prioritizing immediate customer interaction, while Mailo AI targets those seeking to optimize email-based support workflows. Orka's strength lies in its real-time interaction capabilities and easy Shopify integration, allowing for direct conversion of browsing visitors into loyal customers. Its mobile-responsive design ensures accessibility on various devices. Mailo AI emphasizes the organization and automation of email support, focusing on increasing efficiency and reducing operational costs through features like smart inbox, email classification, and order tracking updates. While Orka boasts a perfect rating with more reviews, Mailo AI provides a solution for a different, and potentially more time-consuming, channel of communication: email.

Both Live Chat & AI ChatGPT : Orka and Mailo AI : E‑Mail Support AI are Shopify helpdesk apps designed to improve customer support, but they take different approaches. Orka focuses on real-time engagement through live chat, allowing merchants to directly interact with website visitors for immediate support and product recommendations. Mailo AI, on the other hand, centers around automating and streamlining email support using AI, aiming to improve efficiency and personalization in email communication. This fundamental difference shapes their features, target audiences, and overall value proposition. Orka caters to merchants prioritizing immediate customer interaction, while Mailo AI targets those seeking to optimize email-based support workflows. Orka's strength lies in its real-time interaction capabilities and easy Shopify integration, allowing for direct conversion of browsing visitors into loyal customers. Its mobile-responsive design ensures accessibility on various devices. Mailo AI emphasizes the organization and automation of email support, focusing on increasing efficiency and reducing operational costs through features like smart inbox, email classification, and order tracking updates. While Orka boasts a perfect rating with more reviews, Mailo AI provides a solution for a different, and potentially more time-consuming, channel of communication: email.