OnCustomer: Livechat & Chatbot vs Ringly.io ‑ AI Phone Supportfor Shopify (2026)
OnCustomer: Livechat & Chatbot and Ringly.io ‑ AI Phone Support offer distinct approaches to customer support for Shopify merchants in 2026. OnCustomer focuses on omnichannel communication, encompassing live chat, social media messaging, email, and SMS. Its strengths lie in centralizing conversations, automating lead capture through website chatbots, and managing service level agreements. Ringly.io, on the other hand, specializes in AI-powered phone support. Its core value proposition is automating order status inquiries and returns/exchanges, freeing up human agents for more complex issues. OnCustomer appears targeted at merchants seeking a comprehensive platform to manage customer interactions across multiple channels, optimize website conversion, and maintain service quality. Ringly.io is better suited for businesses with a high volume of inbound phone calls, particularly those related to order tracking and returns. It emphasizes ease of setup and integration, claiming to be live in minutes with no setup required. The choice between the two depends heavily on the merchant's primary support channels and the volume and complexity of customer inquiries. While both apps are in the 'Support - Other' Shopify category, they address different support needs. OnCustomer emphasizes breadth and management of customer interactions across diverse channels, whereas Ringly.io focuses on automating phone support for common requests, offering a more specialized solution.
At a Glance
OnCustomer: Livechat & Chatbot
0 reviews
Ringly.io ‑ AI Phone Support
1 reviews
Detailed Overview
OnCustomer: Livechat & Chatbot
Omnichannel chats: Livechat, Messenger, Instagram, Shopee, Email, Youtube, Telegram, SMS, Zalo.
Key Features
- Conversation management: Automatic Routing conversation from multiple channels
- Bot website: Automated lead tools help optimize customer conversion on website
- SLA: Alerts and reporting for conversations violating Service Level Agreements
- Surpport: Interaction channel and ticket management to manage customer complaint
- CSAT & Survey: Collect automatically customer feedback and surveys
Ringly.io ‑ AI Phone Support
E-commerce AI phone support, auto-resolves order tracking, returns & FAQs, 24/7.
Key Features
- 24/7 AI phone support that answers and routes every call
- Checks order status and item details from Shopify
- Starts returns and exchanges per your store policies
- Seamless human handoff or transfer to your team
- Call recordings, transcripts, and performance insights
Feature Comparison
| Rating | 0/5 | 5/5 |
Rating OnCustomer: Livechat & Chatbot0/5 Ringly.io ‑ AI Phone Support5/5 | ||
| Reviews | 0 | 1 |
Reviews OnCustomer: Livechat & Chatbot0 Ringly.io ‑ AI Phone Support1 | ||
| Primary Support Channel | Omnichannel (text-based) | Phone |
Primary Support Channel OnCustomer: Livechat & ChatbotOmnichannel (text-based) Ringly.io ‑ AI Phone SupportPhone | ||
| Automation Focus | Lead capture, conversation routing, SLA monitoring | Order status, returns/exchanges |
Automation Focus OnCustomer: Livechat & ChatbotLead capture, conversation routing, SLA monitoring Ringly.io ‑ AI Phone SupportOrder status, returns/exchanges | ||
| Target Merchant Type | Businesses seeking comprehensive communication management | Businesses with high phone call volume (1,000+ calls/month) |
Target Merchant Type OnCustomer: Livechat & ChatbotBusinesses seeking comprehensive communication management Ringly.io ‑ AI Phone SupportBusinesses with high phone call volume (1,000+ calls/month) | ||
| Setup Complexity | Likely moderate, requires channel integrations | Low, claims to be live in minutes |
Setup Complexity OnCustomer: Livechat & ChatbotLikely moderate, requires channel integrations Ringly.io ‑ AI Phone SupportLow, claims to be live in minutes | ||
| Key Value Proposition | Unified communication platform with automated lead capture and SLA management | Automated phone support for common inquiries, freeing up agents |
Key Value Proposition OnCustomer: Livechat & ChatbotUnified communication platform with automated lead capture and SLA management Ringly.io ‑ AI Phone SupportAutomated phone support for common inquiries, freeing up agents | ||
| AI Implementation | Bot website: Automated lead tools help optimize customer conversion on website | E-commerce AI phone support, auto-resolves order tracking, returns & FAQs, 24/7. |
AI Implementation OnCustomer: Livechat & ChatbotBot website: Automated lead tools help optimize customer conversion on website Ringly.io ‑ AI Phone SupportE-commerce AI phone support, auto-resolves order tracking, returns & FAQs, 24/7. | ||
Our Verdict
For merchants handling a variety of customer communication channels and seeking a unified platform to manage interactions, OnCustomer: Livechat & Chatbot might be a suitable choice. Its omnichannel approach and automated features could improve customer engagement and conversion. However, the lack of reviews raises concerns about its reliability and performance.
Merchants experiencing a high volume of phone calls, especially those related to order tracking and returns, should strongly consider Ringly.io ‑ AI Phone Support. Its AI-powered automation can significantly reduce the workload on support teams. While only one review exists, the perfect score suggests positive early experiences. Ringly.io is particularly beneficial for stores exceeding 1,000 monthly calls, offering scalability and efficiency in phone support.
Common Questions
Which app is easier to set up?
Ringly.io claims to be live in minutes with no setup required, suggesting a much simpler setup process than OnCustomer, which likely requires integrating multiple communication channels.
Which app offers more comprehensive support coverage?
OnCustomer aims to provide more comprehensive support coverage by integrating multiple communication channels. Ringly.io specializes in phone support only.
Which app is better for proactive customer engagement?
OnCustomer's website chatbot feature suggests it is better suited for proactive customer engagement and lead generation on the website. Ringly.io primarily focuses on reactive phone support.
Which app is better for managing support team performance?
OnCustomer's SLA monitoring and reporting features make it better suited for managing support team performance and ensuring service quality. Ringly.io focuses more on automating call resolution.
Does either app offer integrations beyond Shopify?
OnCustomer integrates with Messenger, Instagram, Shopee, Email, Youtube, Telegram, SMS, and Zalo, implying broader integration capabilities. Ringly.io's description focuses solely on Shopify integration.
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