Order Management — Trackeasy vs Relay: Slack Notificationsfor Shopify (2026)
Order Management — Trackeasy and Relay: Slack Notifications, while both falling under the 'Staff Notifications' category, address fundamentally different needs within a Shopify merchant's workflow. Trackeasy focuses on internal order management and fulfillment, aiming to streamline processes from order placement to delivery. It targets merchants who need detailed control and visibility over their order preparation and shipping workflows, particularly those with physical spaces like restaurants or warehouses. Conversely, Relay: Slack Notifications is focused on instant communication and alerting staff through Slack, providing real-time updates on store events like new orders or refunds, emphasizing team awareness and responsiveness.
At a Glance
Order Management — Trackeasy
12 reviews
Relay: Slack Notifications
3 reviews
Detailed Overview
Order Management — Trackeasy
Track live status of order preparation, delivery status without manual communication and paper slips
Key Features
- Track live status of order preparation, delivery.
- Track status from multiple devices like a desktop, tablet or phone.
- Set new order alarms and up to 7 different order stages you require
- Get product wise preparation reports.
- Handle Multi location and Multiple users
Relay: Slack Notifications
Instant Slack notifications to keep you informed. See orders come through in real-time!
Key Features
- Send to multiple channels so every department can stay informed
- Setup simple or complex conditions for each notification
- Customize your notification content so you only receive the information you need
- Powerful Slack lookup commands, so you never have to leave your Slack workspace
- Unlimited support, in case you need any help or have suggestions
Feature Comparison
| Rating | 5/5 | 4.7/5 |
Rating Order Management — Trackeasy5/5 Relay: Slack Notifications4.7/5 | ||
| Reviews | 12 | 3 |
Reviews Order Management — Trackeasy12 Relay: Slack Notifications3 | ||
| Focus | Internal Order Management & Fulfillment | Real-time Slack Notifications |
Focus Order Management — TrackeasyInternal Order Management & Fulfillment Relay: Slack NotificationsReal-time Slack Notifications | ||
| Target Merchant | Merchants with physical order preparation/delivery processes (e.g., restaurants, warehouses) | Merchants who heavily rely on Slack for internal communication |
Target Merchant Order Management — TrackeasyMerchants with physical order preparation/delivery processes (e.g., restaurants, warehouses) Relay: Slack NotificationsMerchants who heavily rely on Slack for internal communication | ||
| Key Benefit | Improved order tracking, reduced manual communication, efficient delivery management | Instant awareness of store events, enhanced team collaboration, customizable notifications |
Key Benefit Order Management — TrackeasyImproved order tracking, reduced manual communication, efficient delivery management Relay: Slack NotificationsInstant awareness of store events, enhanced team collaboration, customizable notifications | ||
| Order Stages Tracking | Up to 7 | N/A |
Order Stages Tracking Order Management — TrackeasyUp to 7 Relay: Slack NotificationsN/A | ||
| Notification Control | Alarms for new orders | Customizable conditions for various notifications |
Notification Control Order Management — TrackeasyAlarms for new orders Relay: Slack NotificationsCustomizable conditions for various notifications | ||
| Multi-Location Support | Yes | Limited to notification content |
Multi-Location Support Order Management — TrackeasyYes Relay: Slack NotificationsLimited to notification content | ||
Our Verdict
For merchants prioritizing streamlining internal order management, especially those with physical preparation and delivery components, Order Management — Trackeasy is the clear choice. Its features like order stage tracking, multi-location support, and preparation reports offer significant operational benefits. However, for businesses heavily reliant on Slack for internal communication and needing real-time awareness of store events, Relay: Slack Notifications is the superior option. The ability to customize notifications and send them to specific channels ensures that the right team members are immediately informed of critical events.
Common Questions
Which app is better for a restaurant?
Order Management — Trackeasy is better suited for restaurants because it allows tracking order preparation in the kitchen, avoiding missing and delayed orders.
Which app is better for getting sales notifications?
Relay: Slack Notifications is better for sales notifications as it sends instant updates to Slack channels, ensuring the team is immediately aware of new orders.
Can I use both apps together?
Yes, you can use both apps together. Trackeasy for internal order management and Relay for store-wide event notifications via Slack.
Which app is easier to set up?
Relay: Slack Notifications is likely easier to set up, due to the simplicity of sending alerts to Slack. Trackeasy likely has a more complex initial configuration.
Which app offers better support?
Relay: Slack Notifications explicitly mentions "Unlimited support", while Trackeasy does not, suggesting Relay may offer better support resources.
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