OrderProtect vs PMO: ProtectMyOrderfor Shopify (2026)
Both OrderProtect and PMO: ProtectMyOrder aim to improve customer experience and generate additional revenue for Shopify merchants by offering premium services at checkout. However, they differ significantly in their operational model and target audience. OrderProtect allows merchants to offer order protection for an additional fee, with the store owner retaining 100% of the revenue and handling all claims internally. PMO: ProtectMyOrder, on the other hand, provides merchants with options such as shipping protection, carbon-neutral shipping, and free returns. Crucially, PMO: ProtectMyOrder shares the revenue, allowing merchants to keep 80% while PMO handles claims. This difference highlights a fundamental distinction in their target user: OrderProtect is likely better suited for merchants who prefer complete control over their order protection process and are willing to manage claims themselves to maximize revenue. PMO: ProtectMyOrder appeals to merchants who prioritize offloading claims management and accessing a broader suite of premium services, even if it means relinquishing a portion of the generated revenue. Both apps emphasize ease of use, but PMO explicitly highlights its quick setup ('9 clicks') and A/B testing capabilities, which are lacking in OrderProtect's description.
At a Glance
OrderProtect
11 reviews
PMO: ProtectMyOrder
13 reviews
Detailed Overview
OrderProtect
Offer customers the option to pay an additional fee at checkout to protect their order.
Key Features
- Offer Order Protection
- Generate Additional Revenue
- Easy to use Dashboard
PMO: ProtectMyOrder
Upsell premium services at checkout: increase AOV and improve customer experience
Key Features
- With 9 clicks, start selling premium services like package protection
- Show to 50% of site traffic to see impact on conversion rate
- Customise everything: pricing, titles, text and images
Feature Comparison
| Rating | 5/5 | 5/5 |
Rating OrderProtect5/5 PMO: ProtectMyOrder5/5 | ||
| Reviews | 11 | 13 |
Reviews OrderProtect11 PMO: ProtectMyOrder13 | ||
| Core Offering | Order Protection | Premium Services (Shipping Protection, Carbon Neutral, Free Returns) |
Core Offering OrderProtectOrder Protection PMO: ProtectMyOrderPremium Services (Shipping Protection, Carbon Neutral, Free Returns) | ||
| Revenue Split | Merchant keeps 100% | Merchant keeps 80% |
Revenue Split OrderProtectMerchant keeps 100% PMO: ProtectMyOrderMerchant keeps 80% | ||
| Claims Handling | Merchant Handles | PMO Handles |
Claims Handling OrderProtectMerchant Handles PMO: ProtectMyOrderPMO Handles | ||
| Target Merchant | Merchants wanting full control & higher revenue | Merchants prioritizing ease & broader service offerings |
Target Merchant OrderProtectMerchants wanting full control & higher revenue PMO: ProtectMyOrderMerchants prioritizing ease & broader service offerings | ||
| Ease of Use Highlight | Easy to use Dashboard | 9 Clicks Setup |
Ease of Use Highlight OrderProtectEasy to use Dashboard PMO: ProtectMyOrder9 Clicks Setup | ||
| Testing Features | None Explicitly Stated | A/B Testing (Show to 50% of traffic) |
Testing Features OrderProtectNone Explicitly Stated PMO: ProtectMyOrderA/B Testing (Show to 50% of traffic) | ||
| Customer Risk | Merchants assume entire customer claim liability | Shared liability between Merchant and PMO |
Customer Risk OrderProtectMerchants assume entire customer claim liability PMO: ProtectMyOrderShared liability between Merchant and PMO | ||
- Conversion Audit
- Speed Audit
- SEO Audit
Conversion Audit
Our Verdict
For merchants seeking complete control over their order protection process and aiming to maximize revenue, even if it requires managing claims themselves, OrderProtect is the better option. Its straightforward focus on order protection and the promise of retaining 100% of the revenue make it an attractive choice.
Conversely, PMO: ProtectMyOrder is more appealing for merchants looking to offer a broader range of premium services beyond just order protection, and who value offloading the burden of claims management. The 80% revenue share might be a worthwhile trade-off for the convenience and added customer service. The explicit mention of quick setup and A/B testing further solidifies PMO's position as the easier-to-implement and optimize solution for busy merchants.
Common Questions
What is the main difference in how OrderProtect and PMO handle claims?
OrderProtect requires the merchant to handle all customer claims related to order protection. PMO: ProtectMyOrder handles the claims process on behalf of the merchant, with the merchant retaining 80% of the revenue.
Which app offers a wider variety of premium services?
PMO: ProtectMyOrder offers a wider range of premium services, including shipping protection, carbon-neutral shipping, and free returns, compared to OrderProtect, which solely focuses on order protection.
Which app lets the merchant keep more of the money paid by customers?
OrderProtect allows the merchant to keep 100% of the additional revenue generated from offering order protection. PMO: ProtectMyOrder allows the merchant to keep 80%.
Which app is likely quicker to set up and test?
Based on the descriptions, PMO: ProtectMyOrder is likely quicker to set up, as it highlights '9 clicks to start selling'. PMO also offers A/B testing features, allowing merchants to assess the impact on conversion rates before full deployment, a feature not explicitly mentioned for OrderProtect.
Are either of these apps Insurance Companies?
OrderProtect explicitly states "We are not an Insurance Company, and do NOT Underwrite plans.". This implies they are offering service contracts and not traditional insurance. PMO: ProtectMyOrder does not address if they are an insurance company in its description, however, it states that they handle claims. This suggests they may be underwriting claims or working with an insurance partner.
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