Phone Numbers & Calls ‑ SBoard vs Relocate+ Order Editorfor Shopify (2026)
Phone Numbers & Calls ‑ SBoard and Relocate+ Order Editor, while both categorized under 'Helpdesk' on Shopify, address fundamentally different aspects of customer support. SBoard focuses on direct communication, offering merchants a toll-free number to improve accessibility and build trust through verification on platforms like Google and Facebook. Its strength lies in its simplicity and direct approach to customer interaction, targeting merchants who prioritize phone-based support and sales conversion through immediate customer assistance. Relocate+ Order Editor, on the other hand, empowers customers with self-service order editing capabilities. By enabling customers to modify addresses, products, and other order details, it aims to reduce support tickets and returns, enhancing customer satisfaction. The app provides a granular level of control through conditional rules, making it ideal for merchants seeking to automate customer support and reduce the operational burden associated with order modifications. The key difference is that SBoard leans into direct human interaction while Relocate+ automates customer problem resolution.
At a Glance
Phone Numbers & Calls ‑ SBoard
9 reviews
Relocate+ Order Editor
31 reviews
Detailed Overview
Phone Numbers & Calls ‑ SBoard
Get a toll-free phone number for your store for better customer service and to boost sales.
Key Features
- Get a toll-free number for better customer service, customers can call or text.
- Increase sales by answering customer questions, reduce customer churn.
- Protect your privacy and your personal free time by using a business number.
Relocate+ Order Editor
Use custom rules for self-serve order editing to addresses and products to reduce errors and returns
Key Features
- Automate customer support with rule-based self-serve editing.
- Time-based restrictions for when the address editor is available.
- Customers can edit variants-only or add/remove products based on your rules
- Integrates with ShipStation, Recharge, and other leading platforms
Feature Comparison
| Rating | 4.1/5 | 5/5 |
Rating Phone Numbers & Calls ‑ SBoard4.1/5 Relocate+ Order Editor5/5 | ||
| Reviews | 9 | 31 |
Reviews Phone Numbers & Calls ‑ SBoard9 Relocate+ Order Editor31 | ||
| Key Functionality | Toll-free phone number for customer service & sales | Self-serve order editing for customers |
Key Functionality Phone Numbers & Calls ‑ SBoardToll-free phone number for customer service & sales Relocate+ Order EditorSelf-serve order editing for customers | ||
| Target Merchant | Businesses prioritizing direct phone support & trustworthiness | Businesses aiming to reduce support tickets & returns through automation |
Target Merchant Phone Numbers & Calls ‑ SBoardBusinesses prioritizing direct phone support & trustworthiness Relocate+ Order EditorBusinesses aiming to reduce support tickets & returns through automation | ||
| Primary Benefit | Improved customer accessibility & increased sales through phone interaction | Reduced support workload & increased customer satisfaction through self-service |
Primary Benefit Phone Numbers & Calls ‑ SBoardImproved customer accessibility & increased sales through phone interaction Relocate+ Order EditorReduced support workload & increased customer satisfaction through self-service | ||
| Integration Focus | Google, Facebook, Alibaba Merchant account verification | ShipStation, Recharge, and other leading platforms |
Integration Focus Phone Numbers & Calls ‑ SBoardGoogle, Facebook, Alibaba Merchant account verification Relocate+ Order EditorShipStation, Recharge, and other leading platforms | ||
| Support Style | Reactive (answering calls/texts) | Proactive (self-serve editing) |
Support Style Phone Numbers & Calls ‑ SBoardReactive (answering calls/texts) Relocate+ Order EditorProactive (self-serve editing) | ||
Our Verdict
For merchants seeking to improve customer accessibility through direct phone support and build trust signals, Phone Numbers & Calls ‑ SBoard is a viable option. However, the limited number of reviews should be considered. It is especially useful for businesses that sell higher-value items where customers need reassurance and have more questions before completing their purchase.
Relocate+ Order Editor is the stronger choice for merchants looking to automate customer support and reduce the burden of order modifications. With a perfect rating and a reasonable number of reviews, it offers a compelling solution for enhancing customer satisfaction through self-service. It is particularly well-suited for businesses with a high volume of orders and frequent requests for order changes.
Common Questions
Which app is better for reducing the number of customer support tickets?
Relocate+ Order Editor is designed to reduce support tickets by enabling customers to make changes to their orders themselves. Phone Numbers & Calls - SBoard focuses on addressing customer inquiries directly, which may increase ticket volume depending on the nature of the calls.
Which app helps build trust with potential customers?
Phone Numbers & Calls - SBoard explicitly mentions helping merchants get verified with Google, Facebook, and Alibaba Merchant accounts. This provides a direct trust signal to customers. Relocate+ improves customer experience which implicitly builds trust.
Does Phone Numbers & Calls - SBoard integrate with ShipStation or Recharge?
The app description for Phone Numbers & Calls - SBoard does not mention any integrations with ShipStation or Recharge. Relocate+ Order Editor explicitly mentions integration with those platforms.
Which app offers a free plan or trial period?
The app descriptions do not provide any information about pricing or trial periods. You would need to check the app listings on the Shopify App Store for current pricing and trial details.
If a customer wants to change the variant of a product after placing an order, which app is more suitable?
Relocate+ Order Editor explicitly mentions that customers can edit variants based on your rules. Phone Numbers & Calls - SBoard does not offer this functionality.
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