PMO: ProtectMyOrder vs SureBright Product Protectionfor Shopify (2026)
PMO: ProtectMyOrder and SureBright Product Protection both aim to increase AOV and enhance customer experience by offering protection plans. However, their business models and target audiences differ significantly. PMO: ProtectMyOrder focuses on letting merchants upsell shipping-related premium services (shipping protection, carbon neutral shipping, free returns) and retain 80% of the revenue while personally managing claims. SureBright Product Protection offers a broader range of protections, including extended warranties and coverage for accidental damage, operating on a revenue-sharing model and handling all claims and customer support. PMO: ProtectMyOrder appears targeted towards merchants seeking higher profit margins and more control over the claims process, willing to invest the time and resources to manage them. SureBright Product Protection, in contrast, targets merchants prioritizing ease of use, comprehensive coverage options, and minimal involvement in the claims process, even if it means sharing revenue. SureBright’s larger number of reviews indicates potentially broader adoption and longer market presence or more aggressive marketing in the past.
At a Glance
PMO: ProtectMyOrder
13 reviews
SureBright Product Protection
38 reviews
Detailed Overview
PMO: ProtectMyOrder
Upsell premium services at checkout: increase AOV and improve customer experience
Key Features
- With 9 clicks, start selling premium services like package protection
- Show to 50% of site traffic to see impact on conversion rate
- Customise everything: pricing, titles, text and images
SureBright Product Protection
Protect customers’ purchases in transit and use, earn their loyalty, & profit through revenue share!
Key Features
- Instantly boost profits with extended warranty and shipping insurance upsells
- Exhaustive and customizable coverage on 50+ product categories
- Customize every detail to match your brand's look and feel
- Easy setup, no time commitment, real-time and transparent revenue tracking
- 24x7 support and online claim filing in under 5-minutes
Feature Comparison
| Rating | 5/5 | 5/5 |
Rating PMO: ProtectMyOrder5/5 SureBright Product Protection5/5 | ||
| Reviews | 13 | 38 |
Reviews PMO: ProtectMyOrder13 SureBright Product Protection38 | ||
| Upsell Services | Shipping Protection, Carbon Neutral Shipping, Free Returns | Extended Warranty, Shipping Insurance, Accidental Damage Protection |
Upsell Services PMO: ProtectMyOrderShipping Protection, Carbon Neutral Shipping, Free Returns SureBright Product ProtectionExtended Warranty, Shipping Insurance, Accidental Damage Protection | ||
| Claim Handling | Merchant handles all claims | SureBright handles all claims |
Claim Handling PMO: ProtectMyOrderMerchant handles all claims SureBright Product ProtectionSureBright handles all claims | ||
| Revenue Split | Merchant keeps 80% | Revenue Share (unspecified percentage) |
Revenue Split PMO: ProtectMyOrderMerchant keeps 80% SureBright Product ProtectionRevenue Share (unspecified percentage) | ||
| Coverage Scope | Shipping related | Product use and shipping related, 50+ categories |
Coverage Scope PMO: ProtectMyOrderShipping related SureBright Product ProtectionProduct use and shipping related, 50+ categories | ||
| Target Merchant | Merchants wanting higher profit margins and control over claims | Merchants wanting hands-off claims management and broader protection options |
Target Merchant PMO: ProtectMyOrderMerchants wanting higher profit margins and control over claims SureBright Product ProtectionMerchants wanting hands-off claims management and broader protection options | ||
| Customer Support | Merchant Responsible | 24/7 Support and Online Claim Filing |
Customer Support PMO: ProtectMyOrderMerchant Responsible SureBright Product Protection24/7 Support and Online Claim Filing | ||
Our Verdict
For merchants seeking higher profit margins and direct control over the customer experience, including managing claims related to shipping issues, PMO: ProtectMyOrder might be a better fit. It offers a higher revenue share but requires the merchant to handle claims. This suits businesses with existing customer service infrastructure or those willing to build it.
SureBright Product Protection is the better choice for merchants prioritizing ease of use, minimal involvement in claims management, and a broader range of protection options, including extended warranties and accidental damage coverage. While the revenue share is unspecified (and potentially lower than PMO), the hands-off approach and 24/7 customer support make it ideal for businesses that want to focus on their core product offerings and delegate protection responsibilities.
Common Questions
Which app offers a higher profit margin?
PMO: ProtectMyOrder offers a higher profit margin (80% of revenue) as the merchant retains a larger portion of the upsell revenue. However, this comes with the responsibility of handling all claims.
Which app is easier to use and requires less involvement from the merchant?
SureBright Product Protection is easier to use, requiring less involvement from the merchant. They handle all claims and customer support, while PMO requires merchants to manage their own claims.
Which app offers broader protection coverage?
SureBright Product Protection offers broader coverage, including extended warranties and protection against accidental damage, across 50+ product categories. PMO: ProtectMyOrder is primarily focused on shipping-related protection.
Which app has more user reviews and potentially a larger user base?
SureBright Product Protection has significantly more reviews (38) compared to PMO: ProtectMyOrder (13), suggesting a larger user base or more aggressive marketing efforts.
If I want to offer protection against product drops and spills, which app should I choose?
Choose SureBright Product Protection, which specifically mentions offering protection against accidental damage such as product drops and liquid spills.
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