Propel Replay, Survey, Heatmap vs Zigpoll Customer Surveysfor Shopify (2026)

Both Propel Replay, Survey, Heatmap and Zigpoll Customer Surveys are highly-rated Shopify apps in the Operations and Analytics categories. Zigpoll Customer Surveys focuses primarily on gathering customer insights through surveys across various touchpoints, leveraging AI analytics to help merchants optimize their business. They specialize in post-purchase surveys and abandoned checkout recovery, with features like multilingual support and seamless Shopify integration. Propel Replay, Survey, Heatmap offers a broader suite of tools including replays and heatmaps, implying a focus on user behavior analysis beyond just survey data. Given its name, it's likely that Propel focuses on visual user experience insights. Zigpoll's strength lies in its comprehensive survey capabilities and AI-driven analysis, targeting merchants who prioritize direct customer feedback to improve conversion rates, marketing spend, and overall business strategy. Its emphasis on no-code setup and integrations suggests it caters to users seeking an easy-to-implement solution. In contrast, Propel likely targets merchants seeking a broader view of user behavior beyond surveys, allowing them to visually analyze customer interactions through replays and heatmaps. Although Propel's description lacks detail, the title and high rating suggests it provides strong usability analytics.

Both Propel Replay, Survey, Heatmap and Zigpoll Customer Surveys are highly-rated Shopify apps in the Operations and Analytics categories. Zigpoll Customer Surveys focuses primarily on gathering customer insights through surveys across various touchpoints, leveraging AI analytics to help merchants optimize their business. They specialize in post-purchase surveys and abandoned checkout recovery, with features like multilingual support and seamless Shopify integration. Propel Replay, Survey, Heatmap offers a broader suite of tools including replays and heatmaps, implying a focus on user behavior analysis beyond just survey data. Given its name, it's likely that Propel focuses on visual user experience insights. Zigpoll's strength lies in its comprehensive survey capabilities and AI-driven analysis, targeting merchants who prioritize direct customer feedback to improve conversion rates, marketing spend, and overall business strategy. Its emphasis on no-code setup and integrations suggests it caters to users seeking an easy-to-implement solution. In contrast, Propel likely targets merchants seeking a broader view of user behavior beyond surveys, allowing them to visually analyze customer interactions through replays and heatmaps. Although Propel's description lacks detail, the title and high rating suggests it provides strong usability analytics.