Re:amaze AI Helpdesk & Chat vs Relocate+ Order Editorfor Shopify (2026)
Re:amaze AI Helpdesk & Chat and Relocate+ Order Editor, while both categorized as "Helpdesk" apps on Shopify, address fundamentally different customer support needs. Re:amaze is a comprehensive, AI-powered helpdesk solution designed to centralize and streamline all customer communication channels – email, live chat, social media, SMS, and voice. It focuses on enabling support teams to efficiently manage customer inquiries, leverage AI to automate responses and workflows, and integrate directly with Shopify for order management. Relocate+ Order Editor, on the other hand, takes a proactive approach to reducing support tickets by empowering customers with self-service order editing capabilities, allowing them to modify shipping addresses, products, and other order details directly, thereby reducing the need for support intervention. Re:amaze's strength lies in its robust feature set and focus on efficient team-based customer support, making it ideal for merchants experiencing high volumes of customer inquiries and seeking to enhance their support team's productivity. It aims to centralize all communication and leverage AI to streamline the support process. Relocate+ Order Editor, conversely, aims to deflect common customer inquiries by offering a seamless self-service experience, particularly beneficial for merchants looking to reduce support workload and improve customer satisfaction by providing order editing flexibility. While Re:amaze supports full helpdesk features, Relocate+ focuses on self-service and proactive customer satisfaction through empowering them to change their order details.
At a Glance
Re:amaze AI Helpdesk & Chat
175 reviews
Relocate+ Order Editor
31 reviews
Detailed Overview
Re:amaze AI Helpdesk & Chat
Deliver smarter support with our AI Agent, chatbot and live chat—built into a multichannel helpdesk.
Key Features
- Unify email, social, SMS, voice conversations for all stores in a single inbox
- Manage, modify, and create Shopify orders directly in customer support and chats
- Use AI to write replies, build chatbots, summarize, and create FAQ articles
- Automate common tasks and patterns with data and rules to save time
- Satisfaction surveys, status pages, push notifications to keep customers engaged
Relocate+ Order Editor
Use custom rules for self-serve order editing to addresses and products to reduce errors and returns
Key Features
- Automate customer support with rule-based self-serve editing.
- Time-based restrictions for when the address editor is available.
- Customers can edit variants-only or add/remove products based on your rules
- Integrates with ShipStation, Recharge, and other leading platforms
Feature Comparison
| Rating | 4.4/5 | 5/5 |
Rating Re:amaze AI Helpdesk & Chat4.4/5 Relocate+ Order Editor5/5 | ||
| Reviews | 175 | 31 |
Reviews Re:amaze AI Helpdesk & Chat175 Relocate+ Order Editor31 | ||
| Primary Function | AI-powered multichannel helpdesk | Self-service order editing |
Primary Function Re:amaze AI Helpdesk & ChatAI-powered multichannel helpdesk Relocate+ Order EditorSelf-service order editing | ||
| Target Merchant | Merchants needing comprehensive support team tools | Merchants aiming to reduce support tickets with self-service |
Target Merchant Re:amaze AI Helpdesk & ChatMerchants needing comprehensive support team tools Relocate+ Order EditorMerchants aiming to reduce support tickets with self-service | ||
| Key Benefit | Centralized communication and AI-powered automation | Reduced support workload and increased customer satisfaction through order control |
Key Benefit Re:amaze AI Helpdesk & ChatCentralized communication and AI-powered automation Relocate+ Order EditorReduced support workload and increased customer satisfaction through order control | ||
| Order Management | Manage orders directly in support interactions | Customers directly modify their orders (addresses, products, etc.) |
Order Management Re:amaze AI Helpdesk & ChatManage orders directly in support interactions Relocate+ Order EditorCustomers directly modify their orders (addresses, products, etc.) | ||
| AI Integration | AI for replies, chatbot, FAQ generation | None mentioned |
AI Integration Re:amaze AI Helpdesk & ChatAI for replies, chatbot, FAQ generation Relocate+ Order EditorNone mentioned | ||
| Customer Engagement | Satisfaction surveys, status pages, push notifications | Through order update process on thank you and order status pages |
Customer Engagement Re:amaze AI Helpdesk & ChatSatisfaction surveys, status pages, push notifications Relocate+ Order EditorThrough order update process on thank you and order status pages | ||
- Conversion Audit
- Speed Audit
- SEO Audit
Conversion Audit
Our Verdict
If you require a comprehensive helpdesk system to manage all customer communications, empower your support team with AI assistance, and handle complex customer inquiries efficiently, Re:amaze AI Helpdesk & Chat is the stronger choice. Its multichannel support, AI features, and direct Shopify integration make it a powerful tool for scaling customer support operations. However, if your primary goal is to reduce support tickets by empowering customers with self-service order editing capabilities and preventing common issues like incorrect shipping addresses or order changes, Relocate+ Order Editor is the more appropriate solution. Its focus on customer autonomy and proactive problem-solving can lead to significant time savings for your support team and increased customer satisfaction.
For high-volume merchants that value complete control over customer interaction, especially in regards to order processing, Re:amaze is the better fit. However, for stores that have low support staff or wish to offload simple tasks to their customers while reducing inbound communication volume, Relocate+ is the more affordable option.
Common Questions
Which app is better for a store with a small support team?
Relocate+ Order Editor is likely better. It reduces the workload by allowing customers to self-edit their orders, decreasing the need for support interaction.
Which app offers live chat support?
Re:amaze AI Helpdesk & Chat explicitly mentions live chat as a key feature, whereas Relocate+ Order Editor does not.
Can customers cancel orders with either app?
Relocate+ Order Editor allows customers to cancel orders as one of its self-service options. Re:amaze allows for order modification during customer service interactions, but doesn't specify direct customer cancellation.
Which app is more focused on proactive customer support?
Relocate+ Order Editor, through its self-service order editing features, allows customers to proactively manage their orders, reducing the need for reactive support. Re:amaze focuses on efficiently managing incoming support requests.
Which app offers AI-powered features?
Re:amaze AI Helpdesk & Chat utilizes AI to write replies, build chatbots, summarize conversations, and create FAQ articles. Relocate+ Order Editor does not mention AI features.
Get More From Your Shopify Store
Run audits for SEO, CRO, PageSpeed, and AI visibility. Get a clear report and actionable fixes.
Try Fix My Store