Redo vs Returbo: Returns & Exchangesfor Shopify (2026)
Redo and Returbo: Returns & Exchanges both operate within the Shopify returns and warranty category, but they target different merchant needs and scales. Redo positions itself as a comprehensive platform for elevating the entire shopper experience, encompassing not just returns but also shipping & fulfillment, email marketing, and checkout optimization using AI. Returbo, on the other hand, focuses solely on returns and exchanges, suggesting a more specialized and potentially simpler solution. Redo aims to increase profit at each step of the buyer journey. Returbo's specific value proposition beyond simplifying returns isn't as explicitly stated in its description. Redo seems aimed at larger, more complex businesses seeking a unified solution. Returbo, judging by its focus, appears geared toward merchants primarily concerned with streamlining their returns process.
At a Glance
Redo
118 reviews
Returbo: Returns & Exchanges
68 reviews
Detailed Overview
Redo
Elevate shopper experiences with premium returns, shipping & fulfillment, email marketing & checkout
Key Features
- Increase profit at each touchpoint of the buyer journey.
- Increase exchange rates and decrease return rates with AI personalization
- AI-first customer service in one unified inbox. Both for desktop and mobile app.
- A full email and sms platform with shoppable email and AI persona targeting
- Increase conversion rates in your checkout flow with AI-driven A/B testing
Feature Comparison
| Rating | 4.7/5 | 5/5 |
Rating Redo4.7/5 Returbo: Returns & Exchanges5/5 | ||
| Reviews | 118 | 68 |
Reviews Redo118 Returbo: Returns & Exchanges68 | ||
| Scope | Returns, Shipping, Fulfillment, Email Marketing, Checkout | Returns & Exchanges |
Scope RedoReturns, Shipping, Fulfillment, Email Marketing, Checkout Returbo: Returns & ExchangesReturns & Exchanges | ||
| Key Differentiation | AI-driven personalization across multiple touchpoints, Unified platform | Specialized focus on returns and exchanges |
Key Differentiation RedoAI-driven personalization across multiple touchpoints, Unified platform Returbo: Returns & ExchangesSpecialized focus on returns and exchanges | ||
| Target Merchant Type | Larger businesses seeking comprehensive solutions | Businesses primarily focused on returns & exchanges improvements |
Target Merchant Type RedoLarger businesses seeking comprehensive solutions Returbo: Returns & ExchangesBusinesses primarily focused on returns & exchanges improvements | ||
| AI Integration | Significant (AI personalization, A/B testing, Customer Service) | Not mentioned |
AI Integration RedoSignificant (AI personalization, A/B testing, Customer Service) Returbo: Returns & ExchangesNot mentioned | ||
| Email Marketing | Full email platform with AI persona targeting | Not mentioned |
Email Marketing RedoFull email platform with AI persona targeting Returbo: Returns & ExchangesNot mentioned | ||
| Customer Service | AI-first unified inbox | Not mentioned |
Customer Service RedoAI-first unified inbox Returbo: Returns & ExchangesNot mentioned | ||
Our Verdict
For merchants primarily struggling with returns and exchanges and seeking a straightforward solution, Returbo: Returns & Exchanges may be the better option due to its specialized focus and higher rating. However, for larger or rapidly growing businesses aiming to optimize the entire customer journey beyond just returns, Redo's comprehensive platform and AI-driven features offer a more compelling value proposition, despite its slightly lower rating and higher complexity. Returbo could be a good starting point, with potential migration to Redo as needs evolve. Consider Redo if email marketing integrations and AI-driven customer service are high priorities.
Common Questions
Which app offers more features beyond returns and exchanges?
Redo offers a much broader range of features including shipping & fulfillment, email marketing, AI-driven customer service, and checkout optimization. Returbo focuses exclusively on returns and exchanges.
Which app is easier to set up and use?
Given Returbo's singular focus on returns & exchanges, it's likely easier to set up and use compared to Redo's multi-faceted platform, although usability testing would be needed to confirm in 2026.
Which app is better for a small business?
Returbo: Returns & Exchanges is likely a better fit for small businesses that only require returns and exchange management. Redo might be overkill and more expensive for their needs.
Does Returbo integrate with other marketing tools?
Based on the information provided, Returbo's integrations are not mentioned. Redo features a full email platform, suggesting it can act as its own marketing tool, but would likely also offer integrations.
Is one app rated higher than the other?
Returbo has a higher rating (5/5) compared to Redo (4.7/5). However, Redo has significantly more reviews (118) than Returbo (68).
Get More From Your Shopify Store
Run audits for SEO, CRO, PageSpeed, and AI visibility. Get a clear report and actionable fixes.
Try Fix My Store