Redo vs ReturnZap Returns & Exchangesfor Shopify (2026)
Redo and ReturnZap Returns & Exchanges both address the critical need for efficient returns management on Shopify, but they target different merchant profiles. Redo aims to be an all-in-one solution, expanding beyond returns to encompass shipping & fulfillment, email marketing, and checkout optimization, leveraging AI personalization to improve customer experience and conversion rates. This holistic approach positions Redo as a comprehensive growth platform. ReturnZap, conversely, focuses squarely on returns and exchanges, providing a streamlined and automated solution with advanced features like flexible return policies, store credit options, and automated return label generation across multiple countries. ReturnZap emphasizes ease of use, direct integration with Shopify returns, and cost-effectiveness through its no-fee-per-return structure.
At a Glance
Redo
118 reviews
ReturnZap Returns & Exchanges
87 reviews
Detailed Overview
Redo
Elevate shopper experiences with premium returns, shipping & fulfillment, email marketing & checkout
Key Features
- Increase profit at each touchpoint of the buyer journey.
- Increase exchange rates and decrease return rates with AI personalization
- AI-first customer service in one unified inbox. Both for desktop and mobile app.
- A full email and sms platform with shoppable email and AI persona targeting
- Increase conversion rates in your checkout flow with AI-driven A/B testing
ReturnZap Returns & Exchanges
Advanced returns, exchanges, credit, and labels. Streamline return operations and reduce refunds.
Key Features
- Reduce refunds with advanced exchange for any product, even at different prices
- Enforce custom return policies. Auto-approve or review each return request.
- Issue store credit - gift cards and account credit, with optional bonus credit
- Automate return labels from carriers in the US, Canada, Australia, UK, and EU
- Save money with no fees per return and no cap on returns or exchanges
Feature Comparison
| Rating | 4.7/5 | 5/5 |
Rating Redo4.7/5 ReturnZap Returns & Exchanges5/5 | ||
| Reviews | 118 | 87 |
Reviews Redo118 ReturnZap Returns & Exchanges87 | ||
| Core Focus | Comprehensive E-commerce Platform (Returns, Shipping, Marketing, Checkout) | Dedicated Returns & Exchanges Solution |
Core Focus RedoComprehensive E-commerce Platform (Returns, Shipping, Marketing, Checkout) ReturnZap Returns & ExchangesDedicated Returns & Exchanges Solution | ||
| AI Integration | Extensive (Personalization, Customer Service, A/B Testing) | Not explicitly mentioned |
AI Integration RedoExtensive (Personalization, Customer Service, A/B Testing) ReturnZap Returns & ExchangesNot explicitly mentioned | ||
| Email Marketing | Full Email and SMS Platform with AI Targeting | Not included |
Email Marketing RedoFull Email and SMS Platform with AI Targeting ReturnZap Returns & ExchangesNot included | ||
| Shipping & Fulfillment | Smart Shipping & Fulfillment System | Automated Return Labels Only |
Shipping & Fulfillment RedoSmart Shipping & Fulfillment System ReturnZap Returns & ExchangesAutomated Return Labels Only | ||
| Pricing Model | Not specified, likely tiered based on usage | No fees per return, no cap on returns/exchanges |
Pricing Model RedoNot specified, likely tiered based on usage ReturnZap Returns & ExchangesNo fees per return, no cap on returns/exchanges | ||
| Return Policy Customization | Implied through AI Personalization | Advanced return policies, auto-approve or review |
Return Policy Customization RedoImplied through AI Personalization ReturnZap Returns & ExchangesAdvanced return policies, auto-approve or review | ||
Our Verdict
For Shopify merchants seeking a comprehensive platform to enhance the entire customer journey, from returns to marketing and checkout optimization, Redo is the more suitable choice. Its AI-driven personalization and integrated marketing tools offer potential for significant growth and improved customer loyalty. However, for merchants who primarily need a robust and cost-effective solution dedicated to streamlining returns and exchanges, ReturnZap Returns & Exchanges provides a focused approach with advanced features like customizable return policies and international return label automation. ReturnZap's lack of per-return fees is particularly attractive for businesses with high return volumes. Therefore, ReturnZap is best suited for merchants wanting a best-in-breed return solution while Redo is a better fit for businesses looking for a more holistic approach.
Common Questions
Which app is easier to set up and use?
ReturnZap explicitly claims to be easy and fast to set up and provides top-notch customer support, suggesting a simpler implementation process compared to Redo's more complex feature set.
Which app offers a more comprehensive solution for reducing refunds?
Both apps aim to reduce refunds. Redo uses AI personalization and an 'exchange first' approach. ReturnZap provides advanced exchange options and store credit incentives, providing multiple tools to minimize the number of refunds issued.
Which app is more cost-effective for high-volume returns?
ReturnZap's 'no fees per return' structure makes it significantly more cost-effective for merchants with high return volumes, as they avoid variable costs associated with each processed return. Redo's pricing structure is not disclosed but it's likely a subscription based on usage.
Does Redo offer better customer support features than ReturnZap?
Redo boasts AI-first customer service within a unified inbox, which includes both desktop and mobile support, indicating more advanced support capabilities compared to ReturnZap's standard customer support.
Which app is better suited for international sales?
ReturnZap's automation of return labels from carriers in the US, Canada, Australia, UK, and EU directly addresses the complexities of international returns, making it a better fit for businesses with a global customer base, particularly for those regions.
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