Redo vs Yanet: Returns and Exchangesfor Shopify (2026)
Redo and Yanet: Returns and Exchanges both operate within the Shopify returns and exchanges category but target different merchant needs and levels of operational complexity. Redo positions itself as a comprehensive solution for elevating the entire shopper experience, extending beyond basic returns management to encompass shipping, fulfillment, email marketing, and checkout optimization. Yanet, on the other hand, focuses primarily on providing a streamlined and customizable return and exchange management system, emphasizing ease of use and clear communication with customers. Redo aims at larger, more sophisticated merchants looking to optimize all stages of the customer journey to increase profit, exchange rates, and customer loyalty through AI-driven personalization and comprehensive marketing tools. Yanet targets merchants who need a robust and easily customizable returns and exchanges management system that integrates well with existing shipping carriers and offers clear communication channels for customer updates. While Yanet prioritizes customization specifically for return policies and portal appearance, Redo provides more holistic optimization across the shopper experience, leveraging AI to drive conversions and customer satisfaction across a wider scope.
At a Glance
Redo
118 reviews
Yanet: Returns and Exchanges
224 reviews
Detailed Overview
Redo
Elevate shopper experiences with premium returns, shipping & fulfillment, email marketing & checkout
Key Features
- Increase profit at each touchpoint of the buyer journey.
- Increase exchange rates and decrease return rates with AI personalization
- AI-first customer service in one unified inbox. Both for desktop and mobile app.
- A full email and sms platform with shoppable email and AI persona targeting
- Increase conversion rates in your checkout flow with AI-driven A/B testing
Yanet: Returns and Exchanges
Create and manage auto returns & exchanges, return labels, policy. Connect to all shipping carriers.
Key Features
- Submit and manage return and exchange requests clearly at different steps.
- Different policies and rules can be created and applied for different products.
- An easy-to-use embedded portal allows customers to submit requests quickly.
- Customers always get updated via email at each step of the request.
- We support edit text, banner and colors of the portal to match your style.
Feature Comparison
| Rating | 4.7/5 | 4.9/5 |
Rating Redo4.7/5 Yanet: Returns and Exchanges4.9/5 | ||
| Reviews | 118 | 224 |
Reviews Redo118 Yanet: Returns and Exchanges224 | ||
| Focus | Holistic shopper experience (returns, shipping, marketing, checkout) | Focused on return and exchange management |
Focus RedoHolistic shopper experience (returns, shipping, marketing, checkout) Yanet: Returns and ExchangesFocused on return and exchange management | ||
| Key Differentiator | AI-driven personalization and optimization across the entire customer journey | Customizable return policies and user-friendly embedded portal |
Key Differentiator RedoAI-driven personalization and optimization across the entire customer journey Yanet: Returns and ExchangesCustomizable return policies and user-friendly embedded portal | ||
| Target Merchant Type | Larger merchants seeking comprehensive optimization and AI-driven solutions | Merchants prioritizing streamlined return management and customization |
Target Merchant Type RedoLarger merchants seeking comprehensive optimization and AI-driven solutions Yanet: Returns and ExchangesMerchants prioritizing streamlined return management and customization | ||
| Ease of Use | Potentially steeper learning curve due to broader feature set | Emphasizes easy-to-use interface and clear workflow |
Ease of Use RedoPotentially steeper learning curve due to broader feature set Yanet: Returns and ExchangesEmphasizes easy-to-use interface and clear workflow | ||
| Value Proposition | Increase profit through optimized customer journey and AI-driven personalization | Streamline return processes and improve customer communication for returns and exchanges |
Value Proposition RedoIncrease profit through optimized customer journey and AI-driven personalization Yanet: Returns and ExchangesStreamline return processes and improve customer communication for returns and exchanges | ||
| Additional Features | Email & SMS marketing platform, AI customer service, checkout A/B testing | Return label creation, shipping carrier integration |
Additional Features RedoEmail & SMS marketing platform, AI customer service, checkout A/B testing Yanet: Returns and ExchangesReturn label creation, shipping carrier integration | ||
Our Verdict
For merchants seeking a comprehensive platform that uses AI to optimize the entire shopper experience, including returns, shipping, email marketing, and checkout, Redo is the stronger choice. Its AI-driven personalization and unified inbox for customer service offer a more sophisticated approach to customer management and revenue optimization. However, this comes with a potentially steeper learning curve and higher cost.
For smaller to medium-sized businesses that primarily need a focused and customizable return and exchange management system, Yanet: Returns and Exchanges is a better fit. Its emphasis on ease of use, customizable policies, and clear communication makes it an efficient solution for handling return requests without requiring a full-fledged AI-driven marketing and fulfillment platform. The higher review count and slightly better rating suggest that users generally find it effective and reliable for its core function.
Common Questions
Which app is easier to set up and use?
Yanet: Returns and Exchanges appears to be easier to set up and use due to its focus on return and exchange management with a simple embedded portal.
Which app offers more comprehensive features beyond returns?
Redo offers a more comprehensive feature set, including shipping, fulfillment, email marketing, and checkout optimization, going beyond just returns and exchanges.
Does either app integrate with specific shipping carriers?
Yanet: Returns and Exchanges explicitly mentions connecting to all shipping carriers, while Redo focuses on a smart shipping and fulfillment system without specifying carrier integrations.
Which app provides better customer support?
Redo advertises AI-first customer service in a unified inbox, potentially offering more comprehensive support than Yanet, which emphasizes email notifications to keep customers updated.
Which app offers more personalization?
Redo leverages AI to personalize the entire customer journey, while Yanet offers customization specifically for return policies, portal text, banner, and colors.
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