Releasit Cash on Delivery COD vs Zigpoll Customer Surveysfor Shopify (2026)
Releasit Cash on Delivery COD and Zigpoll Customer Surveys both fall under the 'Operations' category on Shopify, but they address fundamentally different merchant needs. Releasit Cash on Delivery COD focuses on optimizing and securing Cash on Delivery (COD) payment processing, particularly relevant in markets where COD is prevalent. It provides tools for setting fees, collecting partial payments, verifying orders with WhatsApp OTP, and establishing conditional rules for COD availability. Its strength lies in reducing fraud, minimizing RTO (Return to Origin) rates, and increasing prepaid orders. Zigpoll Customer Surveys, on the other hand, centers around gathering customer feedback through various survey types. It enables merchants to create and distribute surveys via multiple channels like on-site, email, and SMS to understand customer preferences, pain points, and satisfaction levels. Zigpoll's value proposition revolves around using zero-party data and AI analytics to improve business strategy, marketing effectiveness, and conversion rates. Therefore, Releasit caters to merchants prioritizing COD optimization, while Zigpoll targets businesses seeking customer insights for strategic decision-making.
At a Glance
Releasit Cash on Delivery COD
575 reviews
Zigpoll Customer Surveys
417 reviews
Detailed Overview
Releasit Cash on Delivery COD
Set Cash On Delivery fees & rules. Collect Partial Payments and Verify Orders with WhatsApp OTP.
Key Features
- COD Fees and Discounts - Add fixed or percentage fees to increase prepaid orders
- Partial COD Payments - Collect upfront payments and reduce cancellations and RTO
- WhatsApp OTP Verification - Confirm checkout intent and prevent fake COD orders
- Conditional COD Rules - Enable/disable COD by country, product, or order total
- Payment Tracking - View paid and due balances with full payment history records
Zigpoll Customer Surveys
Post-purchase, pre-purchase, NPS, on-site, email and sms surveys. Tap insights with AI analytics.
Key Features
- Advanced post-purchase surveys that get quality responses. No coding required.
- Customize and translate every detail. Localize for multiple languages.
- Abandoned checkout campaigns. Uncover common pain points and recover carts.
- Connect survey responses to your Shopify customer and order dashboards.
- Compatible with Shopify's Order Status and Thank You Page Checkout Extensions
Feature Comparison
| Rating | 4.9/5 | 5/5 |
Rating Releasit Cash on Delivery COD4.9/5 Zigpoll Customer Surveys5/5 | ||
| Reviews | 575 | 417 |
Reviews Releasit Cash on Delivery COD575 Zigpoll Customer Surveys417 | ||
| Primary Function | COD Payment Optimization | Customer Survey & Analytics |
Primary Function Releasit Cash on Delivery CODCOD Payment Optimization Zigpoll Customer SurveysCustomer Survey & Analytics | ||
| Key Feature | WhatsApp OTP Verification for COD | AI Analytics of Survey Responses |
Key Feature Releasit Cash on Delivery CODWhatsApp OTP Verification for COD Zigpoll Customer SurveysAI Analytics of Survey Responses | ||
| Target Merchant | Businesses with high COD order volume | Businesses focused on customer feedback and data-driven decisions |
Target Merchant Releasit Cash on Delivery CODBusinesses with high COD order volume Zigpoll Customer SurveysBusinesses focused on customer feedback and data-driven decisions | ||
| Core Benefit | Reduce COD fraud and RTO | Improve business strategy through customer insights |
Core Benefit Releasit Cash on Delivery CODReduce COD fraud and RTO Zigpoll Customer SurveysImprove business strategy through customer insights | ||
| Ease of Use | Fast setup | No-code setup in seconds |
Ease of Use Releasit Cash on Delivery CODFast setup Zigpoll Customer SurveysNo-code setup in seconds | ||
| Value Proposition | Secure and optimize COD payments | Understand your customers and improve business performance |
Value Proposition Releasit Cash on Delivery CODSecure and optimize COD payments Zigpoll Customer SurveysUnderstand your customers and improve business performance | ||
Our Verdict
For merchants struggling with high RTO rates, fake orders, and inefficiencies related to Cash on Delivery, Releasit Cash on Delivery COD is the clear choice. Its focus on securing and managing COD payments makes it invaluable for businesses in markets where COD is a significant payment method. However, if a business's priority is gathering customer feedback to inform product development, marketing strategies, and overall business decisions, Zigpoll Customer Surveys is the better option. It provides the tools to collect, analyze, and act upon customer insights, leading to improved customer satisfaction and business outcomes. If your primary concern is payment optimization stick to Releasit, but choose Zigpoll if your focus is more aligned to user experience data.
Common Questions
Which app is better for reducing fraudulent COD orders?
Releasit Cash on Delivery COD is specifically designed to combat fraudulent COD orders with features like WhatsApp OTP verification.
Can Zigpoll help recover abandoned checkouts?
Yes, Zigpoll offers abandoned checkout campaigns to uncover pain points and recover carts.
Does Releasit allow for conditional COD rules?
Yes, Releasit enables conditional COD rules based on factors like country, product, or order total.
How does Zigpoll integrate with my existing Shopify setup?
Zigpoll offers seamless integrations with Shopify and various marketing tools.
Which app is better if my business relies heavily on COD payments in a specific region?
Releasit Cash on Delivery COD is the better choice, as it allows you to customize COD rules by country.
Get More From Your Shopify Store
Run audits for SEO, CRO, PageSpeed, and AI visibility. Get a clear report and actionable fixes.
Try Fix My Store