Relocate+ Order Editor vs Tidio ‑ Live Chat & AI Chatbotfor Shopify (2026)
Relocate+ Order Editor and Tidio ‑ Live Chat & AI Chatbot, while sharing the Helpdesk category on Shopify, address fundamentally different aspects of customer support and operational efficiency. Relocate+ empowers customers with self-service order editing, reducing support tickets and potential errors associated with incorrect shipping addresses or order details. Its strength lies in automating post-purchase order management, particularly beneficial for stores with high order volumes and a desire to minimize manual intervention. Target audience: merchants seeking to streamline order modifications and reduce customer support burden related to order changes. Tidio, on the other hand, focuses on proactive customer engagement and real-time support through live chat, AI chatbots, and a unified helpdesk. Its value proposition centers around improving customer experience by providing immediate assistance, personalized product recommendations, and resolving queries instantly. Tidio is more geared towards merchants prioritizing active customer interaction, sales conversions through chat, and comprehensive customer support through various channels. Target audience: merchants focused on engaging customers in real-time, increasing sales through chat, and providing broader customer support capabilities.
At a Glance
Relocate+ Order Editor
31 reviews
Tidio ‑ Live Chat & AI Chatbot
964 reviews
Detailed Overview
Relocate+ Order Editor
Use custom rules for self-serve order editing to addresses and products to reduce errors and returns
Key Features
- Automate customer support with rule-based self-serve editing.
- Time-based restrictions for when the address editor is available.
- Customers can edit variants-only or add/remove products based on your rules
- Integrates with ShipStation, Recharge, and other leading platforms
Tidio ‑ Live Chat & AI Chatbot
Improve customer experience with a chatbot, AI agent, and live chat in one help desk for your store.
Key Features
- Live chat app—provide live support, resolve issues, and sell via chat and video
- Chatbot integration—create chatbot automation flows and feed your funnel 24/7
- AI chatbot—resolve most customer support issues with Lyro the AI sales assistant
- Help desk software—manage everything from one, easy-to-use, centralized panel
- Real-time omni-channel support—Preview carts, past orders and recommend products
Feature Comparison
| Rating | 5/5 | 4.6/5 |
Rating Relocate+ Order Editor5/5 Tidio ‑ Live Chat & AI Chatbot4.6/5 | ||
| Reviews | 31 | 964 |
Reviews Relocate+ Order Editor31 Tidio ‑ Live Chat & AI Chatbot964 | ||
| Primary Function | Self-Serve Order Editing | Live Chat & AI Customer Support |
Primary Function Relocate+ Order EditorSelf-Serve Order Editing Tidio ‑ Live Chat & AI ChatbotLive Chat & AI Customer Support | ||
| Customer Interaction Style | Passive (Customer Initiated) | Proactive (Merchant Initiated) |
Customer Interaction Style Relocate+ Order EditorPassive (Customer Initiated) Tidio ‑ Live Chat & AI ChatbotProactive (Merchant Initiated) | ||
| Focus | Post-Purchase Order Management | Pre-Purchase Engagement & Support |
Focus Relocate+ Order EditorPost-Purchase Order Management Tidio ‑ Live Chat & AI ChatbotPre-Purchase Engagement & Support | ||
| Key Feature Highlight | Rule-Based Order Editing | AI Chatbot & Live Chat |
Key Feature Highlight Relocate+ Order EditorRule-Based Order Editing Tidio ‑ Live Chat & AI ChatbotAI Chatbot & Live Chat | ||
| Target Merchant Type | High-volume stores seeking to reduce support workload | Stores prioritizing proactive customer engagement and sales through chat |
Target Merchant Type Relocate+ Order EditorHigh-volume stores seeking to reduce support workload Tidio ‑ Live Chat & AI ChatbotStores prioritizing proactive customer engagement and sales through chat | ||
| Ease of Use (Inferred) | Likely requires setup of specific rules | May require training on chat and chatbot features |
Ease of Use (Inferred) Relocate+ Order EditorLikely requires setup of specific rules Tidio ‑ Live Chat & AI ChatbotMay require training on chat and chatbot features | ||
| Value Proposition | Reduced support tickets, fewer errors, increased customer satisfaction through self-service | Improved customer experience, increased sales through chat, comprehensive support |
Value Proposition Relocate+ Order EditorReduced support tickets, fewer errors, increased customer satisfaction through self-service Tidio ‑ Live Chat & AI ChatbotImproved customer experience, increased sales through chat, comprehensive support | ||
Our Verdict
The choice between Relocate+ Order Editor and Tidio depends on the merchant's specific needs and priorities. If the main pain point is the high volume of support requests related to order changes and address corrections, Relocate+ is the clear winner. Its rule-based self-service approach can significantly reduce support workload and improve customer satisfaction by empowering customers to make changes themselves. For merchants who prioritize active customer engagement, boosting sales through chat, and providing comprehensive support across multiple channels, Tidio is the better option. The live chat, AI chatbot, and helpdesk features enable real-time interaction and personalized assistance, potentially leading to increased conversions and stronger customer relationships.
Ultimately, both apps contribute to a better customer experience, but in distinct ways. If a merchant is only able to choose one, they should analyze their current support ticket data, sales conversion rates, and overall customer engagement strategy to determine which app aligns best with their business goals. If they have resources, using both apps together would offer a comprehensive customer service solution.
Common Questions
Which app is easier to set up?
While both apps aim for ease of use, Relocate+ may require a more involved setup process as it necessitates defining specific rules for order editing. Tidio might be simpler to initially implement, but requires ongoing management of chat flows and AI responses.
Which app is better for reducing customer support costs?
Relocate+ is likely to have a greater impact on reducing customer support costs directly by automating order editing tasks and deflecting inquiries related to order changes. Tidio may indirectly reduce costs by resolving issues faster, but could also increase support volume as customers are more likely to reach out via chat.
Which app is better for increasing sales?
Tidio is designed to directly impact sales through proactive engagement, personalized recommendations via chat, and real-time assistance. Relocate+ can indirectly improve sales by enhancing customer satisfaction and reducing order errors, but its primary focus is not on direct sales conversions.
Do these apps integrate with other Shopify apps?
Relocate+ specifically mentions integration with ShipStation and Recharge. Tidio doesn't mention any specific integrations, but advertises dedicated Shopify features, implying a tight integration with the Shopify platform itself. More research on specific integrations for both apps would be beneficial.
What type of customer support is offered by each app?
The descriptions don't specify the type of customer support offered. One would need to look at the app's support documentation or contact the developers directly to determine support channels (e.g., email, chat, phone).
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