Returbo: Returns & Exchanges vs Simply Shipping Protectionfor Shopify (2026)
Returbo: Returns & Exchanges and Simply Shipping Protection, while both categorized under 'Returns and warranty' on Shopify, cater to distinct needs. Returbo focuses on streamlining the standard returns and exchanges process, likely offering features to manage product returns, generate return labels, and facilitate exchanges. Based on its perfect rating, merchants who have tried the app are very satisfied with its features. Conversely, Simply Shipping Protection provides a means for merchants to offer shipping protection directly to customers, allowing merchants to manage the entire process, from pricing to claims settlement, without third-party involvement. Its lower rating and larger review count suggest a broader user base with varying experiences. The core difference is whether merchants want to manage their standard returns process (Returbo) or shipping damage/loss claims (Simply Shipping Protection).
At a Glance
Returbo: Returns & Exchanges
68 reviews
Simply Shipping Protection
127 reviews
Detailed Overview
Simply Shipping Protection
Let customers protect their orders while you keep the full fee and manage claims your way.
Key Features
- Set fixed or percentage (%) pricing and show toggle with opt-in popup
- Customize and show widgets on cart, side cart, checkout, or post-purchase
- Let customers file claims with a widget placed on any store page
- Settle claims with refunds, reorders, or credits using built-in integrations
- Track revenue and claims in one clean dashboard
Feature Comparison
| Rating | 5/5 | 4.7/5 |
Rating Returbo: Returns & Exchanges5/5 Simply Shipping Protection4.7/5 | ||
| Reviews | 68 | 127 |
Reviews Returbo: Returns & Exchanges68 Simply Shipping Protection127 | ||
| Focus | Standard Returns & Exchanges | Shipping Protection & Claims Management |
Focus Returbo: Returns & ExchangesStandard Returns & Exchanges Simply Shipping ProtectionShipping Protection & Claims Management | ||
| Claims Management | Not explicitly mentioned | Merchant-controlled pricing, placement, and claim flow |
Claims Management Returbo: Returns & ExchangesNot explicitly mentioned Simply Shipping ProtectionMerchant-controlled pricing, placement, and claim flow | ||
| Pricing Control | Not explicitly mentioned | Set fixed or percentage pricing |
Pricing Control Returbo: Returns & ExchangesNot explicitly mentioned Simply Shipping ProtectionSet fixed or percentage pricing | ||
| Integration | Likely integrates with standard e-commerce workflows | Works with loyalty and support tools; Built-in integrations for refunds, reorders, or credits |
Integration Returbo: Returns & ExchangesLikely integrates with standard e-commerce workflows Simply Shipping ProtectionWorks with loyalty and support tools; Built-in integrations for refunds, reorders, or credits | ||
| Target Merchant | Merchants prioritizing smooth product return workflows | Merchants seeking direct control over shipping protection revenue and claims handling |
Target Merchant Returbo: Returns & ExchangesMerchants prioritizing smooth product return workflows Simply Shipping ProtectionMerchants seeking direct control over shipping protection revenue and claims handling | ||
| Ease of Use | Implied by high rating | Features claims widget placement for customer ease; Real-time analytics dashboard for merchant ease |
Ease of Use Returbo: Returns & ExchangesImplied by high rating Simply Shipping ProtectionFeatures claims widget placement for customer ease; Real-time analytics dashboard for merchant ease | ||
| Value Proposition | Streamlined returns and exchanges for improved customer satisfaction | Retain shipping protection fees, manage claims your way, and enhance customer trust |
Value Proposition Returbo: Returns & ExchangesStreamlined returns and exchanges for improved customer satisfaction Simply Shipping ProtectionRetain shipping protection fees, manage claims your way, and enhance customer trust | ||
Our Verdict
If a merchant's primary concern is simplifying and optimizing the traditional returns and exchanges process for products, Returbo: Returns & Exchanges is likely the better choice, given its perfect rating and focus on core returns functionality. Its high rating indicates it performs its core function very well. However, if the merchant wants to offer customers shipping protection, retain the revenue from those protections, and manage all claims internally, Simply Shipping Protection provides the necessary tools and flexibility. The ability to fully control the pricing, placement, and claim resolution process makes Simply Shipping Protection a more suitable option for merchants comfortable with handling these tasks directly. Merchants should assess their current return/shipping claim volumes, resources available for handling claims, and desired level of control before deciding.
Common Questions
Which app allows for more control over the return process?
Simply Shipping Protection gives merchants the ability to control every aspect of the shipping protection process, from pricing and placement to claims management, while Returbo does not mention the same level of control.
Does either app integrate with other business tools?
Simply Shipping Protection integrates with loyalty and support tools, and offers built-in integrations for refunds, reorders, and store credits. Returbo is not explicitly stated to include these integrations.
Which app is better for a small business with limited resources?
It depends. If returns management is the primary concern, Returbo's 5/5 rating suggests ease of use and effective automation. If shipping protection is the goal, Simply Shipping Protection might require more initial setup, but offers longer-term revenue retention potential. Assess your bandwidth for claims management.
Which app is more focused on customer satisfaction?
Both apps contribute to customer satisfaction in different ways. Returbo aims to make the returns process smoother for unhappy customers. Simply Shipping Protection allows customers to purchase peace of mind regarding package loss or damage and resolve issues faster, assuming the merchant manages the claims well.
Which app charges merchants a fee for its services?
The provided data does not specify pricing information for either app. Merchants will need to consult the Shopify App Store listings for current pricing plans.
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