ReturnZap Returns & Exchanges vs Simply Shipping Protectionfor Shopify (2026)
ReturnZap Returns & Exchanges and Simply Shipping Protection both address aspects of managing customer dissatisfaction, but they do so in fundamentally different ways. ReturnZap focuses on streamlining the *returns process itself*, providing an all-in-one solution for handling returns, exchanges, and refunds. It positions itself as an advanced, automated solution designed to reduce refunds by facilitating exchanges and store credit, catering to merchants seeking to optimize their reverse logistics. Simply Shipping Protection, on the other hand, focuses on *protecting orders during shipment* and managing claims related to shipping damage or loss. It empowers merchants to offer shipping protection directly, retain control over pricing and claims management, and build customer loyalty. Essentially, ReturnZap tackles problems *after* the customer receives the product, while Simply Shipping Protection addresses potential issues *during* transit. ReturnZap is suited for merchants wanting to improve their returns process to reduce refunds and retain customers with credits and exchanges. Simply Shipping Protection targets merchants wanting to provide shipping insurance and control the customer support experience around shipping issues without relying on third-party insurance companies.
At a Glance
ReturnZap Returns & Exchanges
87 reviews
Simply Shipping Protection
127 reviews
Detailed Overview
ReturnZap Returns & Exchanges
Advanced returns, exchanges, credit, and labels. Streamline return operations and reduce refunds.
Key Features
- Reduce refunds with advanced exchange for any product, even at different prices
- Enforce custom return policies. Auto-approve or review each return request.
- Issue store credit - gift cards and account credit, with optional bonus credit
- Automate return labels from carriers in the US, Canada, Australia, UK, and EU
- Save money with no fees per return and no cap on returns or exchanges
Simply Shipping Protection
Let customers protect their orders while you keep the full fee and manage claims your way.
Key Features
- Set fixed or percentage (%) pricing and show toggle with opt-in popup
- Customize and show widgets on cart, side cart, checkout, or post-purchase
- Let customers file claims with a widget placed on any store page
- Settle claims with refunds, reorders, or credits using built-in integrations
- Track revenue and claims in one clean dashboard
Feature Comparison
| Rating | 5/5 | 4.7/5 |
Rating ReturnZap Returns & Exchanges5/5 Simply Shipping Protection4.7/5 | ||
| Reviews | 87 | 127 |
Reviews ReturnZap Returns & Exchanges87 Simply Shipping Protection127 | ||
| Primary Focus | Returns, Exchanges, Refunds | Shipping Protection & Claims |
Primary Focus ReturnZap Returns & ExchangesReturns, Exchanges, Refunds Simply Shipping ProtectionShipping Protection & Claims | ||
| Automation | Automated return labels, approvals, and credit issuance | Claims management through built-in integrations |
Automation ReturnZap Returns & ExchangesAutomated return labels, approvals, and credit issuance Simply Shipping ProtectionClaims management through built-in integrations | ||
| Pricing Control | No fees per return; unlimited returns/exchanges | Merchant controls pricing of shipping protection |
Pricing Control ReturnZap Returns & ExchangesNo fees per return; unlimited returns/exchanges Simply Shipping ProtectionMerchant controls pricing of shipping protection | ||
| Target Merchant | Merchants seeking to optimize returns and reduce refunds | Merchants seeking to offer shipping protection & manage claims directly |
Target Merchant ReturnZap Returns & ExchangesMerchants seeking to optimize returns and reduce refunds Simply Shipping ProtectionMerchants seeking to offer shipping protection & manage claims directly | ||
| Value Proposition | Reduce refunds through exchanges/credit; Branded returns portal | Retain full protection fee; Direct claims control; Brand control |
Value Proposition ReturnZap Returns & ExchangesReduce refunds through exchanges/credit; Branded returns portal Simply Shipping ProtectionRetain full protection fee; Direct claims control; Brand control | ||
| International Carriers | Supports carriers in US, Canada, Australia, UK, and EU | Not specified; likely works with any carrier |
International Carriers ReturnZap Returns & ExchangesSupports carriers in US, Canada, Australia, UK, and EU Simply Shipping ProtectionNot specified; likely works with any carrier | ||
Our Verdict
For merchants primarily concerned with improving their returns process and reducing refunds, ReturnZap Returns & Exchanges is the stronger option. Its automated returns portal, exchange capabilities, and store credit features are designed to streamline the returns process and retain customers. Its support for labels across key geographies makes it also suitable for international operations. However, for merchants wanting to offer shipping protection and maintain control over the claims process without relying on a third-party insurance provider, Simply Shipping Protection is the better choice. It offers flexibility in pricing, placement, and claim resolution, empowering merchants to create a branded shipping protection experience.
Ultimately, the best app depends on the merchant's priorities. If the focus is on post-purchase dissatisfaction and reverse logistics, ReturnZap is the clear winner. If the focus is on preemptively addressing shipping risks and managing related customer service, Simply Shipping Protection is the superior solution.
Common Questions
Does ReturnZap offer shipping protection?
No, ReturnZap focuses on managing the returns process *after* a customer has received the product. It does not offer shipping protection against loss or damage during transit, it only generates return shipping labels.
Can Simply Shipping Protection handle returns and exchanges?
Simply Shipping Protection allows you to issue refunds, reorders or store credits when settling shipping claims. While this can be used to address a return or exchange initiated due to shipping damage, it is not a comprehensive returns and exchange management system. Its primary focus is damage, not standard returns.
Which app is easier to set up?
While both apps claim ease of use, ReturnZap emphasizes its fast setup time. Simply Shipping Protection requires more configuration to control pricing, placement of widgets, and claims flow, potentially taking longer initially.
Which app is better for customer retention?
Both apps can contribute to customer retention. ReturnZap does so by facilitating exchanges and store credit, which can keep customers engaged with the store. Simply Shipping Protection improves retention by allowing merchants to manage shipping claims efficiently and provide options like reorders and refunds for damaged goods.
Which app is more cost-effective?
ReturnZap offers unlimited returns and exchanges without per-return fees, making it potentially more cost-effective for merchants with high return volumes. Simply Shipping Protection allows merchants to retain the full shipping protection fee, but the cost-effectiveness depends on the claim rate and settlement costs.
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