ReturnZap Returns & Exchanges vs Yanet: Returns and Exchangesfor Shopify (2026)
ReturnZap Returns & Exchanges and Yanet: Returns and Exchanges are both Shopify apps designed to streamline the returns and exchanges process for merchants. ReturnZap positions itself as an advanced, all-in-one solution with a focus on automation and reducing refunds through features like advanced exchanges, store credit options, and automated return labels across multiple international carriers. Its core value proposition is saving merchants money through a no-fees-per-return model. Yanet, on the other hand, emphasizes a clear and flow-based solution for managing return and exchange requests with customizable policies and an easy-to-use embedded portal. It focuses on communication and customization of the portal to match brand identity.
At a Glance
ReturnZap Returns & Exchanges
87 reviews
Yanet: Returns and Exchanges
224 reviews
Detailed Overview
ReturnZap Returns & Exchanges
Advanced returns, exchanges, credit, and labels. Streamline return operations and reduce refunds.
Key Features
- Reduce refunds with advanced exchange for any product, even at different prices
- Enforce custom return policies. Auto-approve or review each return request.
- Issue store credit - gift cards and account credit, with optional bonus credit
- Automate return labels from carriers in the US, Canada, Australia, UK, and EU
- Save money with no fees per return and no cap on returns or exchanges
Yanet: Returns and Exchanges
Create and manage auto returns & exchanges, return labels, policy. Connect to all shipping carriers.
Key Features
- Submit and manage return and exchange requests clearly at different steps.
- Different policies and rules can be created and applied for different products.
- An easy-to-use embedded portal allows customers to submit requests quickly.
- Customers always get updated via email at each step of the request.
- We support edit text, banner and colors of the portal to match your style.
Feature Comparison
| Rating | 5/5 | 4.9/5 |
Rating ReturnZap Returns & Exchanges5/5 Yanet: Returns and Exchanges4.9/5 | ||
| Reviews | 87 | 224 |
Reviews ReturnZap Returns & Exchanges87 Yanet: Returns and Exchanges224 | ||
| Key Differentiator: Automation & Refunds | Advanced automation, exchange options to reduce refunds | Clear workflow, customer communication |
Key Differentiator: Automation & Refunds ReturnZap Returns & ExchangesAdvanced automation, exchange options to reduce refunds Yanet: Returns and ExchangesClear workflow, customer communication | ||
| Return Policies | Custom return policies, auto-approve/review | Different policies for different products |
Return Policies ReturnZap Returns & ExchangesCustom return policies, auto-approve/review Yanet: Returns and ExchangesDifferent policies for different products | ||
| International Return Labels | US, Canada, Australia, UK, EU | Connects to all shipping carriers (details not specified) |
International Return Labels ReturnZap Returns & ExchangesUS, Canada, Australia, UK, EU Yanet: Returns and ExchangesConnects to all shipping carriers (details not specified) | ||
| Pricing Model | No fees per return, no cap | Pricing not specified |
Pricing Model ReturnZap Returns & ExchangesNo fees per return, no cap Yanet: Returns and ExchangesPricing not specified | ||
| Portal Customization | Branded self-serve portal | Edit text, banner and colors |
Portal Customization ReturnZap Returns & ExchangesBranded self-serve portal Yanet: Returns and ExchangesEdit text, banner and colors | ||
| Store Credit | Gift cards and account credit with optional bonus credit | Not explicitly mentioned |
Store Credit ReturnZap Returns & ExchangesGift cards and account credit with optional bonus credit Yanet: Returns and ExchangesNot explicitly mentioned | ||
| Ease of Use | Easy and fast to set up | Easy-to-use embedded portal |
Ease of Use ReturnZap Returns & ExchangesEasy and fast to set up Yanet: Returns and ExchangesEasy-to-use embedded portal | ||
| Target Merchant | Merchants prioritizing automation and cost savings | Merchants seeking customizable policies and clear customer communication |
Target Merchant ReturnZap Returns & ExchangesMerchants prioritizing automation and cost savings Yanet: Returns and ExchangesMerchants seeking customizable policies and clear customer communication | ||
Our Verdict
For merchants seeking a highly automated solution with international return label support and a focus on reducing refunds, ReturnZap is the stronger choice. Its no-fees-per-return pricing model is a significant advantage. However, for businesses that prioritize a customizable customer-facing portal and a simple, flow-based system, and those with more complex or variable return policies across their product catalog, Yanet offers a valuable alternative. Yanet's higher number of reviews suggests broader adoption, but its lower rating may indicate some user dissatisfaction, while ReturnZap's perfect rating, though based on fewer reviews, may indicate high user satisfaction.
Common Questions
Which app offers more comprehensive automation of the returns process?
ReturnZap offers more extensive automation, including automated return labels for multiple international carriers and the option to auto-approve or manually review return requests. Yanet's automation capabilities are less detailed in its description.
Which app is better for stores with international customers?
ReturnZap is better for stores with customers in the US, Canada, Australia, UK, and EU as it explicitly states it automates return labels for these regions. Yanet connects to all shipping carriers, but doesn't specify automated label generation.
Does ReturnZap or Yanet offer better customization options for the returns portal?
Both apps offer portal customization. ReturnZap provides a branded self-serve portal. Yanet focuses on the ability to edit text, banners, and colors to match brand identity, which provides granular visual control.
Which app is more focused on customer communication?
Yanet emphasizes customer communication by sending email notifications at each step of the return request process. ReturnZap prioritizes automation and reducing refunds, with less emphasis on communication details.
Which app offers more flexible exchange options?
ReturnZap offers advanced exchange options, even for products at different prices, explicitly aiming to reduce refunds. Yanet doesn't provide specific details on exchange flexibility.
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