SC Customer Tagging vs Zigpoll Customer Surveysfor Shopify (2026)
SC Customer Tagging and Zigpoll Customer Surveys, both rated 5/5, address distinct aspects of customer relationship management within a Shopify store. SC Customer Tagging focuses on internal customer segmentation through automated tagging based on behavior. It leverages automation to manage customer lifecycle communication and connect to marketing platforms, primarily through Zapier. Its strength lies in creating targeted customer segments for personalized marketing campaigns and improved customer lifecycle management. The app is ideal for merchants needing advanced customer segmentation capabilities for email marketing, personalized experiences, and targeted offers. Zigpoll Customer Surveys, on the other hand, centers on collecting customer feedback through various survey types, including post-purchase, pre-purchase, NPS, and on-site surveys. It uses AI analytics to derive insights from collected zero-party data, helping merchants optimize their business roadmap, marketing spend, and conversion rates. Zigpoll's strength is in providing direct customer insights for data-driven decision-making. It supports multiple languages, abandoned cart recovery, and integrates with Shopify's order status page.
At a Glance
SC Customer Tagging
62 reviews
Zigpoll Customer Surveys
417 reviews
Detailed Overview
SC Customer Tagging
Seamless, automated tags for smart customer segmentation, workflows, and emails.
Key Features
- Create customer segments by applying and removing tags based on buyer behaviour.
- Leverage automation to streamline your lifecycle management communication.
- Influence your email list by triggering actions across various platforms.
- Automatically create a Customer Segment with the tags as the criteria.
- Connect to thousands of apps through Zapier for end-to-end automated workflows.
Zigpoll Customer Surveys
Post-purchase, pre-purchase, NPS, on-site, email and sms surveys. Tap insights with AI analytics.
Key Features
- Advanced post-purchase surveys that get quality responses. No coding required.
- Customize and translate every detail. Localize for multiple languages.
- Abandoned checkout campaigns. Uncover common pain points and recover carts.
- Connect survey responses to your Shopify customer and order dashboards.
- Compatible with Shopify's Order Status and Thank You Page Checkout Extensions
Feature Comparison
| Rating | 5/5 | 5/5 |
Rating SC Customer Tagging5/5 Zigpoll Customer Surveys5/5 | ||
| Reviews | 62 | 417 |
Reviews SC Customer Tagging62 Zigpoll Customer Surveys417 | ||
| Core Functionality | Automated customer tagging & segmentation | Customer surveys & AI-powered insights |
Core Functionality SC Customer TaggingAutomated customer tagging & segmentation Zigpoll Customer SurveysCustomer surveys & AI-powered insights | ||
| Integration Approach | Zapier for broad app connections | Direct integrations with Shopify & marketing stack |
Integration Approach SC Customer TaggingZapier for broad app connections Zigpoll Customer SurveysDirect integrations with Shopify & marketing stack | ||
| Primary Benefit | Targeted marketing & personalized customer experiences | Data-driven decision making through customer insights |
Primary Benefit SC Customer TaggingTargeted marketing & personalized customer experiences Zigpoll Customer SurveysData-driven decision making through customer insights | ||
| Target Merchant | Businesses needing automated customer segmentation for email marketing and personalized experiences | Businesses seeking customer feedback to optimize conversion rates, marketing spend, and product development |
Target Merchant SC Customer TaggingBusinesses needing automated customer segmentation for email marketing and personalized experiences Zigpoll Customer SurveysBusinesses seeking customer feedback to optimize conversion rates, marketing spend, and product development | ||
| Ease of Use (Implied) | Likely requires understanding of workflow automation | No-code setup, suggesting ease of use |
Ease of Use (Implied) SC Customer TaggingLikely requires understanding of workflow automation Zigpoll Customer SurveysNo-code setup, suggesting ease of use | ||
| Value Proposition | Improved marketing ROI through personalization | Business optimization through direct customer insights |
Value Proposition SC Customer TaggingImproved marketing ROI through personalization Zigpoll Customer SurveysBusiness optimization through direct customer insights | ||
Our Verdict
SC Customer Tagging is best suited for merchants who prioritize automated customer segmentation and personalized marketing. If you need to segment your customer base based on behavior to deliver targeted email campaigns and improve the customer lifecycle, this app offers powerful automation capabilities. Zigpoll Customer Surveys is a better choice for merchants who want direct feedback from their customers to inform business decisions. If you're looking to understand customer pain points, optimize your marketing spend based on customer insights, and improve conversion rates, Zigpoll provides the tools to collect and analyze that data effectively. While both are highly rated, their core functions and benefits cater to different business needs. Merchants could even benefit from using both applications in conjunction to create highly detailed and effective marketing campaigns.
Common Questions
Which app is easier to set up?
Zigpoll Customer Surveys claims a no-code setup, suggesting it might be easier to configure for beginners. SC Customer Tagging, involving automation workflows, could require more technical expertise.
Which app provides more detailed customer insights?
Zigpoll Customer Surveys is specifically designed to collect and analyze customer feedback using AI, providing direct insights into customer opinions and preferences. SC Customer Tagging infers customer behavior through tagging but doesn't directly collect opinions.
Can I use both apps together?
Yes, it is possible to use both. You could use SC Customer Tagging to segment customers based on actions and then use Zigpoll to send targeted surveys to those segments for deeper insights.
Which app is better for email marketing?
SC Customer Tagging is better for directly influencing email marketing by providing customer segmentation. Zigpoll gathers data which could then be used to refine email marketing strategies, but requires more manual intervention.
Which app is better for optimizing the customer journey?
SC Customer Tagging helps personalize the customer journey through targeted messaging and offers based on behavior, while Zigpoll's insights from surveys can identify pain points and areas for improvement in the customer experience.
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