Tidio ‑ Live Chat & AI Chatbot vs Wizybot ‑ AI Chatbotfor Shopify (2026)
Tidio and Wizybot are both Shopify apps designed to enhance customer support and drive sales through AI-powered chatbots and live chat functionality. Tidio positions itself as a comprehensive help desk solution integrating live chat, chatbot automation, and an AI sales assistant (Lyro) within a unified platform. Its strengths lie in its established presence with a large user base (indicated by the high number of reviews) and its specific Shopify-centric features like cart previews and order recommendations. Wizybot, on the other hand, emphasizes streamlining customer support across multiple channels including WhatsApp, email, and social media, aiming to scale personalized experiences through its AI Agents. Wizybot's key differentiator lies in its focus on omnichannel communication and automation, particularly its WhatsApp marketing capabilities. While Tidio provides real-time omnichannel support, Wizybot explicitly mentions integrating various channels into one inbox and its AI capabilities in social media DMs. The choice between the two depends on the merchant's priorities: Tidio is geared towards merchants wanting a complete help desk tightly integrated with their Shopify store and Wizybot is geared towards those looking for robust omnichannel automation, especially via WhatsApp, and AI-powered social media engagement.
At a Glance
Tidio ‑ Live Chat & AI Chatbot
964 reviews
Wizybot ‑ AI Chatbot
165 reviews
Detailed Overview
Tidio ‑ Live Chat & AI Chatbot
Improve customer experience with a chatbot, AI agent, and live chat in one help desk for your store.
Key Features
- Live chat app—provide live support, resolve issues, and sell via chat and video
- Chatbot integration—create chatbot automation flows and feed your funnel 24/7
- AI chatbot—resolve most customer support issues with Lyro the AI sales assistant
- Help desk software—manage everything from one, easy-to-use, centralized panel
- Real-time omni-channel support—Preview carts, past orders and recommend products
Wizybot ‑ AI Chatbot
Streamline customer support and sales with AI automation
Key Features
- All channels in one inbox: WhatsApp, email, chat, Instagram, Facebook, and more
- AI chatbot that resolve customer support issues in your brand’s tone, end to end
- WhatsApp marketing campaigns and automated flows for abandoned carts, promotions
- AI-driven product recommendations to increase conversions
- Answer with AI social media comments and DMs
Feature Comparison
| Rating | 4.6/5 | 4.8/5 |
Rating Tidio ‑ Live Chat & AI Chatbot4.6/5 Wizybot ‑ AI Chatbot4.8/5 | ||
| Reviews | 964 | 165 |
Reviews Tidio ‑ Live Chat & AI Chatbot964 Wizybot ‑ AI Chatbot165 | ||
| AI Focus | AI sales assistant (Lyro) for product recommendations | AI Agents for order updates, refunds, FAQs, and product recommendations |
AI Focus Tidio ‑ Live Chat & AI ChatbotAI sales assistant (Lyro) for product recommendations Wizybot ‑ AI ChatbotAI Agents for order updates, refunds, FAQs, and product recommendations | ||
| Channel Coverage | Live chat, video | WhatsApp, email, chat, Instagram, Facebook, and more |
Channel Coverage Tidio ‑ Live Chat & AI ChatbotLive chat, video Wizybot ‑ AI ChatbotWhatsApp, email, chat, Instagram, Facebook, and more | ||
| Marketing Automation | Discount codes based on customer behavior | WhatsApp marketing campaigns, automated flows for abandoned carts and promotions |
Marketing Automation Tidio ‑ Live Chat & AI ChatbotDiscount codes based on customer behavior Wizybot ‑ AI ChatbotWhatsApp marketing campaigns, automated flows for abandoned carts and promotions | ||
| Help Desk Centralization | Unified help desk with Shopify features | All channels in one inbox |
Help Desk Centralization Tidio ‑ Live Chat & AI ChatbotUnified help desk with Shopify features Wizybot ‑ AI ChatbotAll channels in one inbox | ||
| Shopify Specific Features | Cart previews, order recommendations | Connects directly to Shopify, AI driven product recommendations |
Shopify Specific Features Tidio ‑ Live Chat & AI ChatbotCart previews, order recommendations Wizybot ‑ AI ChatbotConnects directly to Shopify, AI driven product recommendations | ||
| Social Media | Not specified | AI to answer comments and DMs |
Social Media Tidio ‑ Live Chat & AI ChatbotNot specified Wizybot ‑ AI ChatbotAI to answer comments and DMs | ||
Our Verdict
For merchants prioritizing deep integration with Shopify's ecosystem and a strong track record of customer satisfaction (evidenced by the higher review count), Tidio is a reliable choice. Its comprehensive help desk and Lyro AI assistant offer a robust foundation for customer support and sales. However, businesses seeking to leverage omnichannel communication, especially WhatsApp marketing, and require AI-driven social media engagement, Wizybot offers a more targeted solution. The slightly higher rating suggests that Wizybot delivers satisfaction to its users, though its smaller user base means there is less publicly available data.
Common Questions
Which app is better for generating leads?
Both apps offer chatbot capabilities for lead generation, but Tidio's emphasis on pre-set messages and real-time customer monitoring might be more proactive in capturing leads from browsing visitors. Wizybot's social media presence may also generate leads there.
Which app is easier to set up and use?
Both apps claim ease of use, but Tidio's maturity and larger user base likely contribute to more extensive documentation and community support, potentially making it easier for new users. Wizybot claims setup in minutes which may suggest this has faster initial time to value.
Which app is more focused on automation?
Wizybot appears more focused on automation across multiple channels. It mentions AI Agents handling various support requests and extensive WhatsApp marketing automation, potentially reducing the manual workload for support teams compared to Tidio.
Does either app support video chat?
Tidio explicitly lists video chat as a feature within its live chat offering. Wizybot does not mention video chat in its description or key features.
Which app integrates with WhatsApp for marketing?
Wizybot explicitly highlights WhatsApp marketing campaigns and automated flows as a key feature. Tidio does not specifically mention WhatsApp marketing.
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