VerifyPass Community ID vs Zigpoll Customer Surveysfor Shopify (2026)
VerifyPass Community ID and Zigpoll Customer Surveys both aim to improve Shopify operations, but they target vastly different needs. VerifyPass, with limited reviews, likely focuses on verifying eligibility for community-based discounts, potentially targeting merchants serving specific groups like students, military personnel, or seniors. This could streamline discount processes and prevent fraud. Zigpoll, on the other hand, is a comprehensive customer survey platform with a substantial number of positive reviews, indicating a robust and well-received product. Its focus is on collecting zero-party data through various survey channels, enabling merchants to understand customer preferences and optimize their operations, marketing, and product development. The key differentiator lies in their purpose. VerifyPass is about verifying identities to offer targeted discounts, while Zigpoll is about gathering customer feedback to improve overall business performance. Zigpoll emphasizes ease of use with its no-code setup and seamless integrations, catering to a broad range of Shopify merchants. VerifyPass, while potentially simpler in terms of feature set, likely requires a specific community discount program in place to be valuable. Zigpoll appears to provide AI-driven insights making survey results actionable.
At a Glance
VerifyPass Community ID
34 reviews
Zigpoll Customer Surveys
417 reviews
Detailed Overview
Zigpoll Customer Surveys
Post-purchase, pre-purchase, NPS, on-site, email and sms surveys. Tap insights with AI analytics.
Key Features
- Advanced post-purchase surveys that get quality responses. No coding required.
- Customize and translate every detail. Localize for multiple languages.
- Abandoned checkout campaigns. Uncover common pain points and recover carts.
- Connect survey responses to your Shopify customer and order dashboards.
- Compatible with Shopify's Order Status and Thank You Page Checkout Extensions
Feature Comparison
| Rating | 5/5 | 5/5 |
Rating VerifyPass Community ID5/5 Zigpoll Customer Surveys5/5 | ||
| Reviews | 34 | 417 |
Reviews VerifyPass Community ID34 Zigpoll Customer Surveys417 | ||
| Primary Function | Community ID Verification for Discounts | Customer Survey Platform |
Primary Function VerifyPass Community IDCommunity ID Verification for Discounts Zigpoll Customer SurveysCustomer Survey Platform | ||
| Target Merchant | Merchants offering community-based discounts | All Shopify merchants seeking customer feedback |
Target Merchant VerifyPass Community IDMerchants offering community-based discounts Zigpoll Customer SurveysAll Shopify merchants seeking customer feedback | ||
| Key Feature | Identity Verification | AI Analytics of Survey Data |
Key Feature VerifyPass Community IDIdentity Verification Zigpoll Customer SurveysAI Analytics of Survey Data | ||
| Integration Emphasis | Unclear, but likely tied to specific ID databases | Shopify, Marketing Stack, Order Status Page, Thank You Page |
Integration Emphasis VerifyPass Community IDUnclear, but likely tied to specific ID databases Zigpoll Customer SurveysShopify, Marketing Stack, Order Status Page, Thank You Page | ||
| Ease of Use | Likely simple setup for verification | No-code setup, drag & drop |
Ease of Use VerifyPass Community IDLikely simple setup for verification Zigpoll Customer SurveysNo-code setup, drag & drop | ||
| Value Proposition | Reduce discount fraud, streamline verification | Improve conversion rates, optimize marketing spend, inform product roadmap |
Value Proposition VerifyPass Community IDReduce discount fraud, streamline verification Zigpoll Customer SurveysImprove conversion rates, optimize marketing spend, inform product roadmap | ||
Our Verdict
For merchants aiming to offer exclusive discounts to specific community groups and needing a verification system to prevent fraud, VerifyPass Community ID might be a suitable choice. However, the low number of reviews suggests it might be a niche solution. Zigpoll Customer Surveys is the superior choice for most Shopify merchants looking to gather customer insights to improve their overall business performance. Its comprehensive features, numerous positive reviews, and AI-driven analytics make it a powerful tool for optimizing marketing, product development, and customer experience.
If a merchant needs both ID verification AND customer surveys, Zigpoll doesn't directly provide ID verification. A merchant might need to integrate VerifyPass with Zigpoll, but that integration is not mentioned in the descriptions. In that specific situation, the best approach could be using both, or finding an alternative app which offers both features.
Common Questions
Which app is easier to set up?
Zigpoll advertises a no-code setup, implying ease of use. VerifyPass setup ease is unknown but likely depends on the complexity of integrating with community databases.
Which app is better for understanding customer needs?
Zigpoll Customer Surveys is designed specifically for understanding customer needs through surveys and AI analytics. VerifyPass does not offer this functionality.
Does VerifyPass offer integrations with other apps?
The description for VerifyPass Community ID doesn't explicitly mention integrations, while Zigpoll emphasizes integrations with Shopify and marketing stacks.
Is Zigpoll useful for all types of Shopify stores?
Yes, Zigpoll is useful for nearly any type of online store as any merchant can benefit from customer feedback. VerifyPass is for a smaller subset of merchants who offer community based discounts.
Which app has more robust features?
Zigpoll Customer Surveys clearly offers a more feature-rich experience with its advanced survey options, multi-language support, AI analytics, and integrations.
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