Automate Alerts: Catch Irregularly Large Shopify Orders for Review

Manually reviewing every order for unusual quantities is time-consuming and prone to human error, risking the fulfillment of potentially fraudulent orders, miscalculation of stock, or missed opportunities for personalized service. Fulfilling an exceptionally large order without a quick check can lead to significant financial losses from chargebacks, overshipping costs, or unexpected stockouts impacting other sales.

This Shopify Flow instantly triggers upon `Order created`, then uses `Conditions` to verify the order isn't a known wholesale transaction and exceeds specific item quantity thresholds (e.g., more than 10 total items or any single item over 20 units). If these conditions are met, it automatically `adds an "For review" order tag` and `sends an internal email notification` to your team, ensuring critical orders never slip through unnoticed.

• To flag potential fraud when a single customer places an unusually large order.
• To prompt manual stock checks for high-volume purchases that could deplete inventory quickly.
• To identify opportunities for personalized customer follow-ups or special handling for significant sales.

1. 1

   Start with the `Order created` trigger.

2. 2

   Add a `Condition` to check if `Order is not tagged as Wholesale`.

3. 3

   Add a second `Condition` for `More than 10 total items OR any line item quantity > 20`.

4. 4

   Create an `Add order tags` action with the tag: `For review`.

5. 5

   Configure `Send internal email` to your team, using `{{order.name}} - review large order before fulfilling` as the subject.

Can I adjust the quantity thresholds for what's considered 'large'?

Absolutely. You can easily modify the values within the 'More than 10 items or any item more than 20 units' condition to precisely match your business's definition of an unusually large order, allowing for flexible customization.

How do I prevent this flow from flagging my legitimate wholesale orders?

The second condition, 'Order is not tagged as Wholesale,' is designed to filter these out. Ensure your wholesale process consistently applies a 'Wholesale' tag to these orders, preventing unnecessary alerts.

What happens after an order is tagged 'For review' and an email is sent?

Once tagged and notified, your team is prompted to manually inspect the order within your Shopify admin before fulfillment. This tag serves as a clear visual cue for your internal order processing workflow.

Can this flow also alert me to unusually high order *values* instead of just quantities?

Yes, you can modify the existing quantity condition or add a new one to check `Order total price > $X` or `Order subtotal price > $Y`. This allows you to get notified for high-value orders regardless of the item count.

• Shopify Flow

  Native Shopify automation builder.

• Slack

  Fast internal alerts for ops and support teams.

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