Monitor Large Discounts on New Shopify Orders

Large, unapproved discounts can severely erode profit margins, especially if they're data entry errors, unauthorized staff actions, or attempts at fraud. Manually reviewing every order for discount anomalies is time-consuming and prone to human error, leading to missed revenue and potential financial losses that impact your bottom line.

This Shopify Flow instantly triggers upon every new order. It then intelligently checks if the total discount applied exceeds a set threshold (e.g., $100), automatically tagging the order with 'large-discount' and sending an immediate internal email alert with the exact discount amount, ensuring critical issues are flagged for review.

• When you need to catch potential discount fraud or unauthorized promotions early.
• If you frequently run promotions and need to monitor high-value discount redemptions.
• To quickly identify and review orders where significant manual discounts might have been applied erroneously by staff.

1. 1

   Set the trigger to 'Order created'.

2. 2

   Add a 'Condition' to check if `order.totalDiscountsSet.shopMoney.amount` is greater than or equal to 100 (or your chosen threshold).

3. 3

   Add an 'Action' to 'Add order tags' with the tag 'large-discount'.

4. 4

   Add a second 'Action' to 'Send internal email' to your team with subject: "Large Discount Alert: {{order.totalDiscountsSet.shopMoney.amount}} on Order {{order.name}}".

How do I change the discount threshold for notifications?

In the Flow's condition step, simply edit the 'Shop money amount' value to your desired discount threshold. This allows you to customize what constitutes a "large" discount for your store based on your business rules.

Can I notify multiple team members about large discounts?

Yes, in the 'Send internal email' action, you can input multiple email addresses separated by commas in the recipient field. This ensures all relevant team members, like finance or customer service, receive the alerts.

What if a customer uses multiple small discount codes that add up to a large total?

Shopify Flow's `order.totalDiscountsSet.shopMoney.amount` sums up *all* discounts applied to an order, regardless of how many individual codes or automatic discounts were used, ensuring comprehensive monitoring of the overall discount value.

Can this Flow automatically cancel orders with unusually large discounts?

While this particular Flow only sends notifications, you could extend it by adding an 'Action' to 'Cancel order' for extremely high discount amounts. However, this action should be implemented with extreme caution to avoid accidental cancellations.

• Shopify Flow

  Native Shopify automation builder.

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