Shopify Flow/Notifications & Internal Alerts/Alert Your Team to Orders from Specific Customer Domains
Team VisibilityLow Difficulty

Alert Your Team to Orders from Specific Customer Domains

Receive instant email notifications for new orders placed by customers using specific email domains, ensuring high-priority accounts never slip through the cracks.

The Problem

Missing a high-value B2B order or a repeat purchase from a key strategic partner can lead to delayed fulfillment, missed upsell opportunities, and a damaged relationship. Without a dedicated alert, these critical orders blend into daily volume, risking valuable customer goodwill and potential future revenue losses from slow, generic responses.

What This Automation Solves

This Shopify Flow automation immediately addresses this by starting with an 'Order created' trigger. It then intelligently filters these orders using a 'Condition' to check if the 'Order email ends with @example.com', targeting your specific customer domains. Finally, a 'Send internal email' action dispatches a real-time notification to your team, ensuring immediate awareness and proactive engagement for these crucial transactions.

When to Use This Automation

  • Monitoring B2B accounts or wholesale partners for new purchase orders.
  • Alerting your VIP support team when a top-tier customer places an order.
  • Tracking orders from specific marketing campaign segments or affiliate partners.

Workflow

  1. Trigger

    Step 1

    Starts when a new order is created.

  2. Condition

    Step 2

    Checks the order's email domain.

  3. Action

    Step 3

    Emails youremail@store.com with subject "New order from {{...email}}".

Step-by-Step Setup

  1. 1

    Start with the 'Order created' trigger.

  2. 2

    Add a 'Condition' block: 'Order email ends with' and enter your target domain (e.g., '@acmecorp.com').

  3. 3

    Configure an 'Action' block: 'Send internal email' to your team's address (e.g., support@yourstore.com).

  4. 4

    Customize the email subject to include dynamic order details like 'New order from {{ order.customer.email }}'.

  5. 5

    Activate and test the Flow.

Related Questions

How do I monitor orders from multiple specific email domains?
You can add multiple 'Order email ends with' conditions using an 'OR' operator within a single Flow, or create separate Flows for each domain if you need different actions per domain.
Can different team members receive alerts for different domains?
Yes, by creating separate Shopify Flows. Each Flow would target a unique domain in its condition and specify a different internal email recipient in its 'Send internal email' action.
What if I want to alert for *any* wholesale order, not just specific domains?
Instead of checking email domains, you could use a different condition, such as 'Customer tags includes wholesale' (if you tag wholesale customers) or 'Order total price is greater than X' to identify high-value orders.
Can I include more order details in the internal email notification?
Absolutely. You can insert dynamic variables (e.g., {{ order.name }}, {{ order.total_price }}, {{ order.customer.first_name }}) into both the subject and body of the internal email action to provide rich context.

Recommended Tools & Apps

Launch this automation

Open Shopify Flow and use this page as your setup blueprint.

Open Shopify Flow

Merchant Insight

Beyond just an alert, consider adding a subsequent action to automatically tag these high-priority orders (e.g., 'VIP Order') or create a task in your project management system, ensuring a proactive and consistent follow-up process for your

Related Automations