Get Instant Internal Alerts for Orders Containing Product Bundles

Product bundles often require unique picking, custom packaging, or specific assembly instructions that are easily overlooked during standard fulfillment. Missing these crucial details can lead to incorrect shipments, customer complaints, and costly returns. Manually reviewing every order for bundles is time-consuming, prone to human error, and diverts valuable staff resources from more critical tasks.

This Shopify Flow triggers immediately when an `Order is created`. It then intelligently checks for the presence of a bundle using the `Line item group id is not empty` condition. If a bundle is detected, a `Run code` action extracts specific bundle details, followed by `sending an internal email` to your designated team, automating critical communication and safeguarding against fulfillment errors.

• You offer bundles that require custom kitting or special packaging materials.
• Your bundles include pre-order items or products stocked in different warehouse locations.
• You want to track specific bundle performance and need quick internal visibility on their sales.

1. 1

   Start a new workflow with the 'Order created' trigger.

2. 2

   Add a 'Condition' block: 'Line item group id is not empty' to detect bundles.

3. 3

   Insert a 'Run code' action to extract relevant bundle details (e.g., product names, SKUs, quantities) from the order data.

4. 4

   Add a 'Send internal email' action, using the extracted bundle details in the subject and body to inform your team.

How does Shopify Flow identify a product bundle?

Flow identifies a bundle by checking the 'Line item group id' property on line items. When bundling apps create a bundle, they typically assign a unique group ID to all line items within that bundle.

Can I send notifications to a different platform like Slack for bundle orders?

Yes, instead of 'Send internal email,' you can use a 'Send Slack message' action. This requires connecting your Slack workspace to Shopify Flow and configuring the message with bundle details.

What kind of details should I extract with the 'Run code' action?

You should extract details critical for your team, such as the bundle's name, the individual products and quantities it contains, the customer's name, and the order ID, to provide complete context for the notification.

Why is it important to know about bundles for customer service?

Knowing about bundle purchases allows your customer service team to proactively address common bundle-related queries, assist with returns or exchanges of individual bundle components, and tailor post-purchase communication.

• Shopify Flow

  Native Shopify automation builder.

• Slack

  Fast internal alerts for ops and support teams.

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