Sidekick: Handle Order Issues and Refunds

What This Sidekick Query Does

Help me handle the following order issue:

Situation: [DESCRIBE THE ISSUE - e.g., customer received wrong item / package damaged / wants to exchange size / requesting refund after return window]

Order details:

  Order number: [ORDER NUMBER]
  Customer name: [NAME]
  Original order date: [DATE]
  Products: [ITEMS]
  Order total: [AMOUNT]


I need you to:

  Process the appropriate action: [full refund / partial refund of $X / exchange / reshipment]
  Draft a customer email response that:
    
      Acknowledges the issue with empathy
      Explains what action we’re taking
      Provides timeline for resolution
      Includes any return shipping instructions if needed
      Offers a goodwill gesture if appropriate ([discount code / free shipping on next order])
    
  
  Note any inventory adjustments needed
  Flag if this is a recurring issue with this product that I should investigate

Expected Output

Tips to Improve Results