Order Fraud Review Workflow

I need to set up a comprehensive order fraud review workflow for my Shopify store. Here are the details:

Store name: [YOUR STORE NAME]
Average order value: [DOLLAR AMOUNT]
High-risk order threshold: [DOLLAR AMOUNT]
Fraud-prone product categories: [LIST ANY]
Geographic risk areas: [LIST COUNTRIES OR REGIONS]
Current fraud rate: [PERCENTAGE OR UNKNOWN]

Please help me create:


  A fraud risk scoring system that evaluates orders based on: billing and shipping address mismatch, order value, customer history, IP location, email domain, and number of failed payment attempts.
  Automated rules using Shopify Flow to flag orders as “Fraud-Review” when they exceed the risk threshold.
  A manual review checklist for flagged orders including: verify customer identity via email or phone, confirm shipping address, check order history, review payment details, and cross-reference with known fraud patterns.
  A decision matrix: approve the order, hold for additional verification, cancel and refund, or block the customer.
  Customer communication templates for: verification request email, order held notification, and order canceled due to verification failure.
  Escalation procedures: who handles initial review, who makes final decisions on high-value or complex cases, and how to involve payment processors if needed.
  A whitelist system for trusted customers who should bypass fraud review.
  Blacklist management for known fraudulent emails, addresses, IP ranges, and phone numbers.
  Automation to cancel and refund orders that fail verification after 48 hours of no customer response.
  A weekly fraud report showing: total flagged orders, review outcomes, false positive rate, actual fraud caught, and financial impact.
  Staff training guidelines on identifying fraud indicators and handling reviews professionally.
  Integration recommendations for third-party fraud prevention tools that work with Shopify.