Create Security Incident Response Plan

Help me create a security incident response plan for my Shopify store:

Store Context:

  Store name: [YOUR STORE NAME]
  Team size: [NUMBER OF PEOPLE]
  Primary contact for security: [NAME AND EMAIL]
  Have you experienced security incidents before: [YES/NO, describe if yes]
  Do you have cyber insurance: [YES/NO]


Incident Classification:

  Severity 1 (Critical): Active data breach, payment compromise, full account takeover
  Severity 2 (High): Unauthorized admin access, malicious app discovered, defacement
  Severity 3 (Medium): Suspicious login attempts, unusual API activity, phishing attempts
  Severity 4 (Low): Spam increase, minor vulnerability discovered, failed attack attempts


Detection Procedures:

  Monitor admin activity logs for unauthorized changes
  Set up alerts for new staff accounts or permission changes
  Watch for unexpected theme modifications or new script injections
  Monitor for customer complaints about unauthorized charges
  Track unusual order patterns or traffic spikes


Response Team:

  Incident Commander: [NAME/ROLE]
  Technical Lead: [NAME/ROLE]
  Communications Lead: [NAME/ROLE]
  Legal Contact: [NAME/CONTACT]
  Shopify Support escalation path: document how to reach Shopify urgently


Containment Steps (by severity):

  Immediately change all admin passwords and revoke API keys
  Disable compromised staff accounts
  Remove suspicious apps or theme code
  Enable maintenance mode if store integrity is compromised
  Preserve evidence (screenshots, logs, timestamps) before making changes


Recovery Procedures:

  Restore from last known good backup: [BACKUP LOCATION]
  Verify all theme files against backup copies
  Re-audit all admin accounts and permissions
  Test all payment and checkout functionality
  Confirm customer data integrity


Communication Plan:

  Internal notification template for the team
  Customer notification template if data was compromised
  Regulatory notification requirements (GDPR 72-hour rule, state breach laws)
  Public statement template if incident becomes public
  Shopify notification procedure


Post-Incident:

  Conduct a post-mortem within [TIMEFRAME, e.g., 48 hours]
  Document root cause, timeline, and resolution
  Update security measures to prevent recurrence
  Review and update this incident response plan
  Schedule a follow-up review: [TIMEFRAME, e.g., 30 days after incident]


Regular Drills:

  Conduct tabletop exercise every [FREQUENCY, e.g., 6 months]
  Test backup restoration process
  Verify all contact information is current
  Review and update the plan every [PERIOD, e.g., annually]