Hub/Checkout/Sidekick: Set Up Checkout Abandoned Cart Recovery
Task IntentCheckout

Sidekick: Set Up Checkout Abandoned Cart Recovery

Configure automated recovery flows specifically for customers who abandon at the checkout stage.

What This Sidekick Query Does

Configure automated recovery flows specifically for customers who abandon at the checkout stage.

Prompts

Copy, adapt, and run this directly in Shopify Sidekick.

Help me set up checkout abandonment recovery for my Shopify store:

Store name: [YOUR STORE NAME]
Current abandonment rate: [PERCENTAGE OR UNKNOWN]
Average order value: [YOUR AOV]
Maximum discount for recovery: [PERCENTAGE OR DOLLAR AMOUNT]
Email marketing platform: [SHOPIFY EMAIL / KLAVIYO / MAILCHIMP / OTHER]

Configure checkout abandonment recovery:


  
    Shopify built-in recovery - Enable the automatic abandoned checkout email in Shopify admin. Set the timing to send [1 HOUR / 6 HOURS / 10 HOURS / 24 HOURS] after abandonment. Customize the email template with my branding.
  
  Multi-email sequence - Set up a three-email recovery sequence:
    
      Email 1 (1 hour after): Simple reminder with cart contents, no discount. Subject: “You left something behind.”
      Email 2 (24 hours after): Add social proof and urgency. Mention limited stock if applicable. Subject: “Still thinking it over?”
      Email 3 (72 hours after): Include a [DISCOUNT AMOUNT] discount code with a 48-hour expiration. Subject: “A little something to help you decide.”
    
  
  
    SMS recovery - Add an SMS notification for high-value abandoned checkouts (orders above [DOLLAR THRESHOLD]). Send one SMS 2 hours after abandonment with a direct link back to the saved checkout.
  
  
    Exit intent detection - Implement an exit intent popup on the checkout page that triggers when the customer moves their cursor toward the browser back button or close button. Offer free shipping or a small discount to complete the order.
  
  
    Recovery link - Ensure each recovery email contains a unique link that restores the exact cart contents and pre-fills any information the customer already entered.
  
  
    Segmentation - Segment recovery emails by cart value. High-value carts get more aggressive follow-up and higher discounts. Low-value carts get a simpler sequence.
  
  
    Exclusions - Exclude customers who have already completed their purchase, unsubscribed from emails, or abandoned more than 3 times in 30 days.
  
  Performance tracking - Track recovery email open rates, click rates, and recovered revenue. Set up a dashboard to monitor the recovery rate weekly.


Provide step-by-step setup instructions for my email platform.

Expected Output

Configure automated recovery flows specifically for customers who abandon at the checkout stage.

Tips to Improve Results

Copy the prompt above
Open Shopify Sidekick in your Shopify admin
Paste the prompt and replace the bracketed placeholders with your details
Review Sidekick's response and apply the suggestions