Hub/Security/Configure Suspicious Order Detection
Task IntentSecurity

Configure Suspicious Order Detection

Set up automated suspicious order detection workflows to identify potentially fraudulent orders based on multiple risk indicators and behavioral patterns.

What This Sidekick Query Does

Set up automated suspicious order detection workflows to identify potentially fraudulent orders based on multiple risk indicators and behavioral patterns.

Prompts

Copy, adapt, and run this directly in Shopify Sidekick.

Help me configure suspicious order detection for my Shopify store:

Store Context:

  Store niche: [YOUR NICHE]
  Average order value: [YOUR AOV, e.g., $75]
  Typical order size: [TYPICAL QUANTITY, e.g., 1-3 items]
  Common shipping destinations: [YOUR REGIONS]
  Current fraud rate: [PERCENTAGE OR UNKNOWN]


Detection Rules to Configure:

  Orders exceeding [THRESHOLD, e.g., 3x] the average order value
  Multiple orders from the same email with different cards
  Shipping to freight forwarders or PO boxes (if unusual for your store)
  Billing country does not match IP geolocation
  Free email providers with random character usernames
  Rush or overnight shipping on first-time high-value orders
  Multiple declined payment attempts followed by a successful one
  Customer account created minutes before placing a large order


Automated Workflow:

  Tag suspicious orders with a risk level (low, medium, high)
  Auto-hold high-risk orders from fulfillment
  Send alert email to [ADMIN EMAIL] with risk details
  Auto-cancel orders that match [NUMBER, e.g., 3+] risk indicators
  Send verification email to customer for medium-risk orders


Verification Process:

  Define steps for manually reviewing flagged orders
  Phone verification procedure for high-value orders above [AMOUNT]
  Address verification service (AVS) response code interpretation
  CVV match requirements


Reporting and Tuning:

  Weekly summary of flagged vs confirmed fraud orders
  Track false positive rate and adjust thresholds accordingly
  Document patterns from confirmed fraud cases
  Review and update detection rules every [PERIOD, e.g., 30 days]

Expected Output

Set up automated suspicious order detection workflows to identify potentially fraudulent orders based on multiple risk indicators and behavioral patterns.

Tips to Improve Results

Copy the prompt above
Open Shopify Sidekick in your Shopify admin
Paste the prompt and replace the bracketed placeholders with your details
Review Sidekick's response and apply the suggestions