AE: Order Editing & Upsell vs Essential Free Shipping Upsellfor Shopify (2026)
AE: Order Editing & Upsell and Essential Free Shipping Upsell, while both classified under the Upsell and Cross-sell category on Shopify, address vastly different aspects of the customer journey. AE: Order Editing focuses on the post-purchase experience, empowering customers to self-manage their orders, reduce cancellations, and allowing for post-purchase upsells. This app is tailored for merchants looking to improve customer satisfaction, reduce support overhead, and retain revenue by offering order modification options and integrating with Shopify Flow for automation. On the other hand, Essential Free Shipping Upsell centers on increasing AOV during the active shopping session, using a progress bar to incentivize customers to add more items to reach a free shipping threshold, coupled with cart upsell features. The core difference lies in *when* they attempt to upsell. AE: Order Editing does it *after* the order is placed, while Essential Free Shipping Upsell does it *during* the shopping process. Therefore, their strategies are different. AE: Order Editing wants to retain an existing order with a chance of increasing the AOV and save on support tickets through self-service. Essential Free Shipping Upsell is focused on directly boosting AOV and sales by motivating increased cart value *before* checkout through incentivized shipping offers and relevant product suggestions. In a nutshell, one focuses on post-purchase order management, the other on pre-purchase AOV boosting.
At a Glance
AE: Order Editing & Upsell
184 reviews
Essential Free Shipping Upsell
438 reviews
Detailed Overview
AE: Order Editing & Upsell
Reduce cancellations with self-service order edits and deliver a smoother post-purchase experience
Key Features
- Let customers instantly add, remove & edit items + edit address after purchase
- Google-powered address validation service so customers enter the right address
- Send customisable automated emails to staff & customers when orders are edited
- Increase average order value (AOV) with post-purchase upsell offers during edit
- Works seamlessly with Shopify Flow and provides 3PL integration
Essential Free Shipping Upsell
Increase Profits, AOV & Sales With A Free Shipping Progress Bar Cart Goal and Cart Upsell.
Key Features
- Placed Anywhere: product page, cart page, cart drawer, or as an announcement bar
- Boosts Average Order Value: add product upsells, cross-sells & cart upsell.
- Revenue-Oriented: track additional revenue generated by free shipping bar.
- Highly Customisable: customise cart goal progress bar or use pre-made styles.
- Extras: translations, different currencies and Online Store 2.0 themes support.
Feature Comparison
| Rating | 5/5 | 5/5 |
Rating AE: Order Editing & Upsell5/5 Essential Free Shipping Upsell5/5 | ||
| Reviews | 184 | 438 |
Reviews AE: Order Editing & Upsell184 Essential Free Shipping Upsell438 | ||
| Primary Focus | Post-Purchase Order Editing & Upsell | Pre-Purchase AOV Boost via Free Shipping |
Primary Focus AE: Order Editing & UpsellPost-Purchase Order Editing & Upsell Essential Free Shipping UpsellPre-Purchase AOV Boost via Free Shipping | ||
| Upsell Timing | Post-purchase (order edit page) | During Shopping Session (cart, product page) |
Upsell Timing AE: Order Editing & UpsellPost-purchase (order edit page) Essential Free Shipping UpsellDuring Shopping Session (cart, product page) | ||
| Customer Interaction | Self-Service Order Management | Incentivized Purchasing |
Customer Interaction AE: Order Editing & UpsellSelf-Service Order Management Essential Free Shipping UpsellIncentivized Purchasing | ||
| Key Benefit | Reduced Cancellations & Support Tickets | Increased AOV & Sales Conversion |
Key Benefit AE: Order Editing & UpsellReduced Cancellations & Support Tickets Essential Free Shipping UpsellIncreased AOV & Sales Conversion | ||
| Integrations | Shopify Flow, 3PL | Online Store 2.0 Themes |
Integrations AE: Order Editing & UpsellShopify Flow, 3PL Essential Free Shipping UpsellOnline Store 2.0 Themes | ||
| Value Proposition | Retain revenue by enabling customer self-service for order changes and incentivizing further spending post-purchase. | Maximize order value before checkout by incentivizing higher spending with free shipping thresholds and related product suggestions. |
Value Proposition AE: Order Editing & UpsellRetain revenue by enabling customer self-service for order changes and incentivizing further spending post-purchase. Essential Free Shipping UpsellMaximize order value before checkout by incentivizing higher spending with free shipping thresholds and related product suggestions. | ||
Our Verdict
For merchants grappling with high order cancellation rates, frequent customer service inquiries related to order changes, and those seeking to provide a more streamlined post-purchase experience, AE: Order Editing & Upsell is the clear choice. Its self-service capabilities and address validation features offer tangible benefits in terms of reduced workload and improved customer satisfaction. Conversely, for businesses primarily focused on increasing their Average Order Value (AOV) and sales during the initial shopping session, Essential Free Shipping Upsell is the more appropriate solution. Its focus on gamifying the purchase process with a free shipping progress bar and cart upsells offers a direct path to higher revenue.
Neither tool is inherently 'better' than the other, their value depends entirely on the merchant's specific pain points and goals. A well-established store looking to fine-tune its post-purchase customer journey will see more value in AE: Order Editing, while a growing business aiming to drive up sales volume and AOV will find Essential Free Shipping Upsell more beneficial. Ideally, merchants could benefit from both but need to prioritize based on immediate needs.
Common Questions
Which app is easier to set up and use?
Essential Free Shipping Upsell, with its focus on a single feature (free shipping bar and upsells) is likely simpler to set up. AE: Order Editing, with its wider range of functionalities including address validation, customizable emails, and Shopify Flow integration, may require a slightly more involved setup process.
Can both apps be used simultaneously on a Shopify store?
Yes, theoretically they can coexist, as they address different stages of the customer journey. However, merchants should consider the overall customer experience to avoid overwhelming customers with too many prompts and offers. Careful configuration and placement are key.
Which app is better for reducing customer support load?
AE: Order Editing & Upsell is specifically designed to reduce support tickets by empowering customers to manage their orders themselves. By allowing self-service edits to shipping addresses and order contents, merchants can significantly reduce the volume of inquiries related to these issues.
Does either app offer a free plan or trial period?
The data provided doesn't state if there is a free plan or trial period, however, that will need to be researched to confirm.
Which app is more suitable for dropshipping stores?
AE: Order Editing & Upsell could be more useful for dropshipping stores as it allows address changes and order cancellations before the dropshipping process starts. This would give dropshippers more flexibility to cancel or correct orders before it is too late.
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