BYG Post Purchase Survey App vs Zigpoll Customer Surveysfor Shopify (2026)
BYG Post Purchase Survey App and Zigpoll Customer Surveys both aim to help Shopify merchants collect valuable customer feedback through surveys. BYG focuses specifically on post-purchase surveys delivered on the 'Thank You' page and emphasizes attribution tracking and LTV insights, suggesting a target audience prioritizing understanding the long-term value of customers gained. Zigpoll, in contrast, offers a broader range of survey types, including pre-purchase, on-site, email, and SMS surveys, alongside features like abandoned checkout recovery and multilingual support, indicating a wider target audience seeking comprehensive customer understanding across various touchpoints. While both apps boast AI analytics and promise ease of use, their approach differs. BYG highlights custom survey questions based on order or customer data, targeting a more personalized and focused feedback collection process. Zigpoll emphasizes no-code setup, seamless integrations, and connecting survey responses directly to Shopify customer dashboards, positioning itself as a more integrated and user-friendly solution for merchants who want to embed surveys into their existing workflows.
At a Glance
BYG Post Purchase Survey App
3 reviews
Zigpoll Customer Surveys
417 reviews
Detailed Overview
BYG Post Purchase Survey App
Post purchase surveys on Thank you page with custom rule, track LTV, AI analytics from user feedback
Key Features
- Post Purchase Surveys to Collect feedback Attribution instantly after checkout
- NPS Surveys to Track Customer Survey loyalty with Net Promoter Score questions
- Custom Survey Questions to Show targeted surveys based on order or customer data
- Survey Analytics Dashboard Filter, analyze, and export survey responses easily
- Question Stream Trigger follow-up questions based to know Customer Satisfaction
Zigpoll Customer Surveys
Post-purchase, pre-purchase, NPS, on-site, email and sms surveys. Tap insights with AI analytics.
Key Features
- Advanced post-purchase surveys that get quality responses. No coding required.
- Customize and translate every detail. Localize for multiple languages.
- Abandoned checkout campaigns. Uncover common pain points and recover carts.
- Connect survey responses to your Shopify customer and order dashboards.
- Compatible with Shopify's Order Status and Thank You Page Checkout Extensions
Feature Comparison
| Rating | 5/5 | 5/5 |
Rating BYG Post Purchase Survey App5/5 Zigpoll Customer Surveys5/5 | ||
| Reviews | 3 | 417 |
Reviews BYG Post Purchase Survey App3 Zigpoll Customer Surveys417 | ||
| Survey Focus | Post-Purchase (Thank You page) | Post-Purchase, Pre-Purchase, On-Site, Email, SMS |
Survey Focus BYG Post Purchase Survey AppPost-Purchase (Thank You page) Zigpoll Customer SurveysPost-Purchase, Pre-Purchase, On-Site, Email, SMS | ||
| Key Differentiator | Attribution Tracking & LTV Insights | Multilingual Support & Abandoned Checkout Recovery |
Key Differentiator BYG Post Purchase Survey AppAttribution Tracking & LTV Insights Zigpoll Customer SurveysMultilingual Support & Abandoned Checkout Recovery | ||
| Integration Focus | Shopify Themes | Shopify Customer/Order Dashboards & Marketing Stack |
Integration Focus BYG Post Purchase Survey AppShopify Themes Zigpoll Customer SurveysShopify Customer/Order Dashboards & Marketing Stack | ||
| Customization | Custom Survey Questions Based on Order/Customer Data | Customize and Translate Every Detail, No Coding |
Customization BYG Post Purchase Survey AppCustom Survey Questions Based on Order/Customer Data Zigpoll Customer SurveysCustomize and Translate Every Detail, No Coding | ||
| Target Merchant | Merchants focused on LTV and post-purchase experience | Merchants needing a comprehensive survey solution across multiple touchpoints |
Target Merchant BYG Post Purchase Survey AppMerchants focused on LTV and post-purchase experience Zigpoll Customer SurveysMerchants needing a comprehensive survey solution across multiple touchpoints | ||
| User Experience | Focused on targeted feedback | Ease of use, no-code setup |
User Experience BYG Post Purchase Survey AppFocused on targeted feedback Zigpoll Customer SurveysEase of use, no-code setup | ||
| Ideal Use Case | Optimizing post-purchase customer journey | Improving overall customer experience and conversion rates |
Ideal Use Case BYG Post Purchase Survey AppOptimizing post-purchase customer journey Zigpoll Customer SurveysImproving overall customer experience and conversion rates | ||
Our Verdict
For Shopify merchants primarily concerned with understanding the post-purchase customer journey and specifically tracking attribution and LTV, BYG Post Purchase Survey App may be a suitable choice. Its focus on the 'Thank You' page and LTV insights offers a targeted approach. However, given the limited number of reviews, further investigation is warranted to ensure reliability.
Zigpoll Customer Surveys is a more comprehensive solution for merchants seeking a broader range of survey options and deeper integration with their existing Shopify workflows. Its multilingual support and abandoned checkout recovery features make it particularly attractive for businesses with international customers or those struggling with cart abandonment. The significantly higher number of reviews also provides more confidence in its functionality and reliability.
Common Questions
Which app is easier to set up?
Zigpoll emphasizes its 'no-code setup' indicating it might be easier to set up than BYG, although BYG claims to 'work with all Shopify themes' which suggests compatibility is high.
Which app is better for understanding the long-term value of customers?
BYG specifically highlights its LTV insights, making it the better choice if that's your primary goal.
Which app offers more survey options?
Zigpoll offers a wider range of survey types, including pre-purchase, on-site, email, and SMS surveys, compared to BYG's focus on post-purchase.
Which app is more reliable?
Based on the review count, Zigpoll with 417 reviews is likely more reliable than BYG with only 3 reviews, although this is not a guarantee of quality.
Which app is better for international stores?
Zigpoll's multilingual support makes it a better option for international stores compared to BYG, which doesn't explicitly mention language support.
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