Chatty AI Chatbot & Live Chat vs Chaty: WhatsApp & Chat buttonsfor Shopify (2026)
Chatty AI Chatbot & Live Chat and Chaty: WhatsApp & Chat buttons are both Shopify apps in the Chat category, but they target different merchant needs. Chatty focuses on providing comprehensive customer support using an AI chatbot and a centralized inbox, emphasizing automation and 24/7 availability. It aims to handle customer inquiries and provide sales assistance without constant manual intervention. Chaty, on the other hand, serves as a versatile communication gateway, offering multiple chat buttons for various messaging platforms. Its strength lies in providing customers with convenient options to connect via their preferred channel.
At a Glance
Chatty AI Chatbot & Live Chat
1,553 reviews
Chaty: WhatsApp & Chat buttons
182 reviews
Detailed Overview
Chatty AI Chatbot & Live Chat
Shoppers have questions? AI chatbot has answers. Need sales support? Chatty delivers. 24/7 every day
Key Features
- Livechat & AI chatbot: Provide 24/7 support to sell more with AI sales assistant
- Inbox & Team: Manage conversations with your team from all channels in one inbox
- FAQ page: Create a FAQ helpdesk to empower customers to find answers on their ow
- Sales automation: Send proactive targeted messages based on visitor behavior
- Mobile app: Keep track with all inbox from your devices anywhere, anytime
Chaty: WhatsApp & Chat buttons
Chat on 20+ chat buttons: WhatsApp, Facebook Messenger, Viber, Line, Telegram, Instagram, phone, etc
Key Features
- Close sales via WhatsApp chat, Facebook Messenger, Line, Telegram, Viber, TikTok
- Let visitors reach you via their preferred chat apps including SMS & call button
- Customize chat widget's font, color, position, icons, & preset welcome messages
- Track & analyze customer interactions with your chat button via Google Analytics
- Show WhatsApp icon & chat buttons on mobile & desktop using triggers & targeting
Feature Comparison
| Rating | 4.9/5 | 5/5 |
Rating Chatty AI Chatbot & Live Chat4.9/5 Chaty: WhatsApp & Chat buttons5/5 | ||
| Reviews | 1553 | 182 |
Reviews Chatty AI Chatbot & Live Chat1553 Chaty: WhatsApp & Chat buttons182 | ||
| Focus | AI-powered customer support & sales assistance | Multi-channel chat button & quick contact |
Focus Chatty AI Chatbot & Live ChatAI-powered customer support & sales assistance Chaty: WhatsApp & Chat buttonsMulti-channel chat button & quick contact | ||
| Key Feature | AI Chatbot & Unified Inbox | 20+ Chat Button Integrations (WhatsApp, Messenger, etc.) |
Key Feature Chatty AI Chatbot & Live ChatAI Chatbot & Unified Inbox Chaty: WhatsApp & Chat buttons20+ Chat Button Integrations (WhatsApp, Messenger, etc.) | ||
| Customer Service | 24/7 Automated Support + Team Inbox Management | Direct access to customer's preferred messaging app. |
Customer Service Chatty AI Chatbot & Live Chat24/7 Automated Support + Team Inbox Management Chaty: WhatsApp & Chat buttonsDirect access to customer's preferred messaging app. | ||
| Automation | Proactive Targeted Messages | Preset Welcome Messages |
Automation Chatty AI Chatbot & Live ChatProactive Targeted Messages Chaty: WhatsApp & Chat buttonsPreset Welcome Messages | ||
| Target Merchant | Businesses needing automated support & high volume inquiry management. | Businesses prioritizing easy contact options & customer choice in communication channels. |
Target Merchant Chatty AI Chatbot & Live ChatBusinesses needing automated support & high volume inquiry management. Chaty: WhatsApp & Chat buttonsBusinesses prioritizing easy contact options & customer choice in communication channels. | ||
| Value Proposition | Improved Customer Support Efficiency and 24/7 Availability | Increased lead generation and sales conversions through accessibility. |
Value Proposition Chatty AI Chatbot & Live ChatImproved Customer Support Efficiency and 24/7 Availability Chaty: WhatsApp & Chat buttonsIncreased lead generation and sales conversions through accessibility. | ||
Our Verdict
Chatty AI Chatbot & Live Chat is the superior choice for businesses experiencing high volumes of customer inquiries, requiring 24/7 support, and seeking to automate customer service. Its AI-powered chatbot and unified inbox streamline communication and improve efficiency. Chaty: WhatsApp & Chat buttons is better suited for smaller businesses or those prioritizing lead generation and easy customer contact via a variety of messaging platforms. If offering diverse communication channels is paramount, Chaty is the preferred option.
Common Questions
Which app is better for automating customer support?
Chatty AI Chatbot & Live Chat is significantly better for automated customer support due to its AI chatbot and FAQ helpdesk features.
Which app is easier to set up?
Chaty: WhatsApp & Chat buttons is likely easier to set up initially as it primarily involves configuring chat buttons for different platforms, compared to the AI training and inbox setup required for Chatty.
Which app is better for mobile accessibility?
Chatty boasts a dedicated mobile app, offering superior mobile management of the unified inbox compared to Chaty, which relies on the mobile responsiveness of its chat widget.
Which app provides more channels for customer communication?
Chaty: WhatsApp & Chat buttons offers a greater variety of chat channels (20+), whereas Chatty integrates WhatsApp, Facebook Messenger, Instagram, and Email into a unified inbox.
Which app is better for large ecommerce businesses?
Chatty AI Chatbot & Live Chat would likely be a better option for larger e-commerce businesses, as the AI chatbot can handle a large volume of inquiries and provide 24/7 customer support.
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