Chatty AI Chatbot & Live Chat vs HelpLab FAQ Page, Product FAQsfor Shopify (2026)
Chatty AI Chatbot & Live Chat and HelpLab FAQ Page, Product FAQs both fall under the 'Support' and 'FAQ' categories on the Shopify app store, but they address different aspects of customer support. Chatty AI Chatbot & Live Chat positions itself as a comprehensive customer service solution, using AI-powered chatbots and live chat to handle customer inquiries 24/7 across multiple channels. Its strength lies in its automation capabilities and omnichannel support, targeting merchants seeking to scale their customer service efforts without increasing manpower. HelpLab FAQ Page, Product FAQs, on the other hand, focuses primarily on self-service support through easily created and customized FAQ pages. Its strength is in its simplicity and customization options, appealing to merchants who want to proactively answer common questions and reduce support requests by empowering customers to find answers independently. The core difference between the two apps is their approach to customer support. Chatty provides active support through AI and live agents, while HelpLab focuses on passive support through FAQs. Chatty aims to engage customers directly and provide instant solutions, whereas HelpLab aims to equip customers with the information they need to solve their own problems. Therefore, Chatty is better suited for merchants needing immediate, scalable support, whereas HelpLab caters to merchants who want to build a robust self-service knowledge base and reduce the volume of incoming support requests.
At a Glance
Chatty AI Chatbot & Live Chat
1,553 reviews
HelpLab FAQ Page, Product FAQs
220 reviews
Detailed Overview
Chatty AI Chatbot & Live Chat
Shoppers have questions? AI chatbot has answers. Need sales support? Chatty delivers. 24/7 every day
Key Features
- Livechat & AI chatbot: Provide 24/7 support to sell more with AI sales assistant
- Inbox & Team: Manage conversations with your team from all channels in one inbox
- FAQ page: Create a FAQ helpdesk to empower customers to find answers on their ow
- Sales automation: Send proactive targeted messages based on visitor behavior
- Mobile app: Keep track with all inbox from your devices anywhere, anytime
HelpLab FAQ Page, Product FAQs
Easily create FAQ page for your store or product FAQs to reduce your customer service time.
Key Features
- Fully customizable FAQ themes to match with your store brand & style.
- Allows creation of store FAQs & product FAQs in simplistic & seamless way.
- Default support for Google rich SEO snippets for your dedicated FAQ page.
- You can add photos/videos to your FAQs
- Supports multiple languages that your store supports!
Feature Comparison
| Rating | 4.9/5 | 5/5 |
Rating Chatty AI Chatbot & Live Chat4.9/5 HelpLab FAQ Page, Product FAQs5/5 | ||
| Reviews | 1553 | 220 |
Reviews Chatty AI Chatbot & Live Chat1553 HelpLab FAQ Page, Product FAQs220 | ||
| Core Functionality | AI Chatbot & Live Chat + Omnichannel Inbox | FAQ Page Creation & Customization |
Core Functionality Chatty AI Chatbot & Live ChatAI Chatbot & Live Chat + Omnichannel Inbox HelpLab FAQ Page, Product FAQsFAQ Page Creation & Customization | ||
| 24/7 Support | Yes, AI powered | No, self-service |
24/7 Support Chatty AI Chatbot & Live ChatYes, AI powered HelpLab FAQ Page, Product FAQsNo, self-service | ||
| Target Merchant Type | Merchants with high customer inquiry volume, seeking automation and omnichannel support | Merchants prioritizing self-service support and reducing customer service tickets |
Target Merchant Type Chatty AI Chatbot & Live ChatMerchants with high customer inquiry volume, seeking automation and omnichannel support HelpLab FAQ Page, Product FAQsMerchants prioritizing self-service support and reducing customer service tickets | ||
| Ease of Use | Potentially more complex due to broader feature set | Likely simpler due to focus on FAQ creation |
Ease of Use Chatty AI Chatbot & Live ChatPotentially more complex due to broader feature set HelpLab FAQ Page, Product FAQsLikely simpler due to focus on FAQ creation | ||
| Value Proposition | Scale customer support, increase sales through AI, manage all channels in one inbox | Reduce support tickets, improve customer experience through comprehensive FAQs, enhance brand image |
Value Proposition Chatty AI Chatbot & Live ChatScale customer support, increase sales through AI, manage all channels in one inbox HelpLab FAQ Page, Product FAQsReduce support tickets, improve customer experience through comprehensive FAQs, enhance brand image | ||
| Key Features | Livechat, AI chatbot, Inbox, FAQ page, Sales automation, Mobile app | Customizable FAQ themes, Store & product FAQs, Google rich snippets, Photo/Video support, Multi-language support |
Key Features Chatty AI Chatbot & Live ChatLivechat, AI chatbot, Inbox, FAQ page, Sales automation, Mobile app HelpLab FAQ Page, Product FAQsCustomizable FAQ themes, Store & product FAQs, Google rich snippets, Photo/Video support, Multi-language support | ||
Our Verdict
For merchants facing a high volume of customer inquiries and seeking to automate their support processes while providing 24/7 assistance, Chatty AI Chatbot & Live Chat is the more appropriate choice. The AI-powered chatbot, omnichannel inbox, and sales automation features make it a powerful tool for scaling customer service and driving sales. However, the setup and management might be more complex.
For merchants primarily aiming to reduce their support ticket volume by empowering customers with self-service resources, HelpLab FAQ Page, Product FAQs is the better option. Its ease of use, customization options, and SEO optimization features make it ideal for creating a comprehensive and easily accessible FAQ section. While it lacks the live chat and AI capabilities of Chatty, it provides a cost-effective and efficient way to address common customer questions. HelpLab is superior for merchants who primarily need to proactively address questions before they are asked.
Common Questions
Which app is better for a store with a limited product catalog?
HelpLab FAQ Page, Product FAQs might be sufficient. With a smaller product range, you can address most customer questions effectively through a well-designed FAQ page. Chatty AI Chatbot's benefits are more pronounced with a larger, more complex product catalog.
Can both apps be used together?
Yes, they can be used together. HelpLab could handle the baseline FAQs, and Chatty could handle more complex or personalized inquiries via live chat or AI assistance. However, carefully consider the overlap and potential for customer confusion.
Which app is better for improving SEO?
HelpLab FAQ Page, Product FAQs explicitly mentions 'Google rich SEO snippets'. While Chatty's FAQ page may also be SEO-friendly, HelpLab is clearly focused on optimizing FAQs for search engines.
Which app is more expensive?
The provided data doesn't include pricing information, so a direct cost comparison is impossible. However, AI-powered solutions like Chatty often have higher pricing tiers due to the technology and infrastructure involved.
Which app is easier to integrate with a store's existing theme?
HelpLab FAQ Page, Product FAQs description highlights its seamless integration with themes and focuses on matching your brand style. Chatty does not describe this so it is possible HelpLab is easier to do so.
Get More From Your Shopify Store
Run audits for SEO, CRO, PageSpeed, and AI visibility. Get a clear report and actionable fixes.
Try Fix My Store