Chatty AI Chatbot & Live Chat vs Rapid Reviews: Product Reviewsfor Shopify (2026)
Chatty AI Chatbot & Live Chat and Rapid Reviews: Product Reviews cater to vastly different needs within the Shopify ecosystem. Chatty AI focuses on customer support and sales automation, aiming to provide 24/7 assistance through an AI chatbot, live chat, and multi-channel inbox integration. Its strength lies in handling customer inquiries, suggesting products, and managing communications across various platforms like WhatsApp, Facebook Messenger, and email. The target audience is merchants who are overwhelmed by customer support requests and seeking to automate responses and improve sales conversion through proactive messaging. In contrast, Rapid Reviews centers on enhancing product credibility and sales through customer reviews, Q&A, and star ratings. Rapid Reviews prioritizes speed and searchability, ensuring that review content doesn't negatively impact page load times. It enables merchants to collect photo and video reviews and offers features like deep search and customized review requests. The target audience for Rapid Reviews is merchants looking to boost social proof, improve product discoverability through rich review content, and leverage reviews for increased conversion rates. While both apps share the 'FAQ' category, their functionalities are quite distinct. Chatty AI provides an FAQ *creation* tool for self-service support, whereas Rapid Reviews generates Q&A content based on *product reviews*. Rapid Reviews also offers extensive language support for global reach. One key distinction is that Chatty AI has a mobile app for on-the-go management of customer conversations, a feature Rapid Reviews lacks.
At a Glance
Chatty AI Chatbot & Live Chat
1,553 reviews
Rapid Reviews: Product Reviews
114 reviews
Detailed Overview
Chatty AI Chatbot & Live Chat
Shoppers have questions? AI chatbot has answers. Need sales support? Chatty delivers. 24/7 every day
Key Features
- Livechat & AI chatbot: Provide 24/7 support to sell more with AI sales assistant
- Inbox & Team: Manage conversations with your team from all channels in one inbox
- FAQ page: Create a FAQ helpdesk to empower customers to find answers on their ow
- Sales automation: Send proactive targeted messages based on visitor behavior
- Mobile app: Keep track with all inbox from your devices anywhere, anytime
Rapid Reviews: Product Reviews
Lighting-fast product reviews, Q&A, with deep search, media, and review requests.
Key Features
- High-performance product reviews, with Q&A, will not harm page speed.
- Page speed benefits and ultra-fast rendering of star ratings.
- Deep search and filtering with custom attributes.
- Customizable review requests — leave reviews directly in Gmail and Yahoo inbox.
- Photo & video reviews. Auto-verified reviews. After-review discounts.
Feature Comparison
| Rating | 4.9/5 | 5/5 |
Rating Chatty AI Chatbot & Live Chat4.9/5 Rapid Reviews: Product Reviews5/5 | ||
| Reviews | 1553 | 114 |
Reviews Chatty AI Chatbot & Live Chat1553 Rapid Reviews: Product Reviews114 | ||
| Primary Function | AI Chatbot & Live Chat Support | Product Reviews & Q&A |
Primary Function Chatty AI Chatbot & Live ChatAI Chatbot & Live Chat Support Rapid Reviews: Product ReviewsProduct Reviews & Q&A | ||
| Key Benefit | 24/7 Automated Customer Support & Sales | Enhanced Product Credibility & Conversion |
Key Benefit Chatty AI Chatbot & Live Chat24/7 Automated Customer Support & Sales Rapid Reviews: Product ReviewsEnhanced Product Credibility & Conversion | ||
| Customer Interaction | Proactive messaging, live chat, multi-channel inbox | Review requests, Q&A, photo/video reviews |
Customer Interaction Chatty AI Chatbot & Live ChatProactive messaging, live chat, multi-channel inbox Rapid Reviews: Product ReviewsReview requests, Q&A, photo/video reviews | ||
| Page Speed Impact | Not Mentioned | Designed for ultra-fast rendering and page speed benefits |
Page Speed Impact Chatty AI Chatbot & Live ChatNot Mentioned Rapid Reviews: Product ReviewsDesigned for ultra-fast rendering and page speed benefits | ||
| Language Support | Not Specified | en, es, fr, it, de, nl, sv, pl, hr, lv, pt-br, pt-pt, vi, jp |
Language Support Chatty AI Chatbot & Live ChatNot Specified Rapid Reviews: Product Reviewsen, es, fr, it, de, nl, sv, pl, hr, lv, pt-br, pt-pt, vi, jp | ||
| Mobile App | Yes | No |
Mobile App Chatty AI Chatbot & Live ChatYes Rapid Reviews: Product ReviewsNo | ||
| FAQ focus | FAQ builder for self-service | Q&A generated from reviews |
FAQ focus Chatty AI Chatbot & Live ChatFAQ builder for self-service Rapid Reviews: Product ReviewsQ&A generated from reviews | ||
| Sales Automation | Proactive messages based on behavior | After-review discounts |
Sales Automation Chatty AI Chatbot & Live ChatProactive messages based on behavior Rapid Reviews: Product ReviewsAfter-review discounts | ||
Our Verdict
For merchants struggling to manage customer inquiries and seeking to automate support and drive sales through proactive communication, Chatty AI Chatbot & Live Chat is the clear choice. Its 24/7 AI-powered support, multi-channel inbox, and sales automation features provide a comprehensive solution for customer engagement. However, if the primary goal is to build social proof, improve product discoverability, and increase conversion rates through customer reviews and Q&A, then Rapid Reviews: Product Reviews is the superior option. Its focus on speed, searchability, and rich review content makes it ideal for enhancing product credibility and driving sales. Rapid Reviews is crucial for merchants with a significant global presence, too, given its extensive language support.
Common Questions
Does Chatty AI Chatbot & Live Chat collect product reviews like Rapid Reviews: Product Reviews?
No, Chatty AI Chatbot & Live Chat focuses on providing customer support, answering product questions, and automating sales conversations. It does not have built-in functionality for collecting and displaying product reviews like Rapid Reviews.
Which app is better for improving my Shopify store's page speed?
Rapid Reviews: Product Reviews is specifically designed with page speed in mind. Its 'ultra-fast rendering of star ratings' and general architecture prioritize minimizing page load times. Chatty AI Chatbot & Live Chat doesn't explicitly mention page speed benefits in its description.
Can I manage all customer communications, including email and social media, within Rapid Reviews: Product Reviews?
No, Rapid Reviews focuses on product reviews and Q&A. Chatty AI Chatbot & Live Chat integrates with multiple channels like WhatsApp, Facebook Messenger, and email to provide a centralized inbox for customer communications.
Does Chatty AI Chatbot & Live Chat offer review request functionality?
No, Chatty AI focuses on customer service and sales automation, not actively soliciting reviews. Rapid Reviews has features for automated review requests with discounts.
Which app is more suitable for a small business with limited technical expertise?
Both apps aim for ease of use. Rapid Reviews highlights its 'Simple setup with theme app blocks,' suggesting a straightforward installation. Chatty AI is feature-rich, but might need more setup for the AI model to adapt and answer customer-specific questions correctly. Therefore, for ease of setup and core functionality, Rapid Reviews might be slightly better for merchants with very little technical know-how.
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