Chatty AI Chatbot & Live Chat vs StoreFAQ‑ Product FAQ Builderfor Shopify (2026)
Chatty AI Chatbot & Live Chat and StoreFAQ‑ Product FAQ Builder both aim to improve customer support and reduce support tickets, but they approach the problem from different angles. Chatty focuses on providing a comprehensive customer service solution with a strong emphasis on live chat and AI-powered automation across multiple channels. It positions itself as a 24/7 sales and support assistant. StoreFAQ, on the other hand, is primarily focused on building and managing FAQ pages, particularly on product pages, to enhance customer experience and SEO. While both feature AI writing assistance, StoreFAQ's core strength lies in its FAQ-centric features like drag-and-drop builders and FAQ schema.
At a Glance
Chatty AI Chatbot & Live Chat
1,553 reviews
StoreFAQ‑ Product FAQ Builder
97 reviews
Detailed Overview
Chatty AI Chatbot & Live Chat
Shoppers have questions? AI chatbot has answers. Need sales support? Chatty delivers. 24/7 every day
Key Features
- Livechat & AI chatbot: Provide 24/7 support to sell more with AI sales assistant
- Inbox & Team: Manage conversations with your team from all channels in one inbox
- FAQ page: Create a FAQ helpdesk to empower customers to find answers on their ow
- Sales automation: Send proactive targeted messages based on visitor behavior
- Mobile app: Keep track with all inbox from your devices anywhere, anytime
StoreFAQ‑ Product FAQ Builder
Create FAQ pages, individual product FAQ with AI, add FAQ schema to boost SEO & cut support tickets
Key Features
- Create help center with FAQs & enhance customer experience with Instant Answer
- Add FAQs seamlessly on any product page & turn your visitors into customers
- Design your FAQ page as you want and organize FAQs with drag-&-drop FAQ builder
- Export or Import FAQs easily & build your customer service center instantly
- Write answers instantly for Frequently Asked Questions with the help of AI
Feature Comparison
| Rating | 4.9/5 | 4.9/5 |
Rating Chatty AI Chatbot & Live Chat4.9/5 StoreFAQ‑ Product FAQ Builder4.9/5 | ||
| Reviews | 1553 | 97 |
Reviews Chatty AI Chatbot & Live Chat1553 StoreFAQ‑ Product FAQ Builder97 | ||
| Focus | Comprehensive support (Chatbot & Live Chat) | FAQ Building & Management |
Focus Chatty AI Chatbot & Live ChatComprehensive support (Chatbot & Live Chat) StoreFAQ‑ Product FAQ BuilderFAQ Building & Management | ||
| Key Feature | AI Chatbot with Multi-Channel Inbox | Product-Specific FAQs & FAQ Schema |
Key Feature Chatty AI Chatbot & Live ChatAI Chatbot with Multi-Channel Inbox StoreFAQ‑ Product FAQ BuilderProduct-Specific FAQs & FAQ Schema | ||
| Target Merchant | Merchants needing 24/7 support & sales automation | Merchants prioritizing self-service support via FAQs & SEO |
Target Merchant Chatty AI Chatbot & Live ChatMerchants needing 24/7 support & sales automation StoreFAQ‑ Product FAQ BuilderMerchants prioritizing self-service support via FAQs & SEO | ||
| Sales Automation | Proactive targeted messages based on visitor behavior | Limited to enhancing product pages with FAQs |
Sales Automation Chatty AI Chatbot & Live ChatProactive targeted messages based on visitor behavior StoreFAQ‑ Product FAQ BuilderLimited to enhancing product pages with FAQs | ||
| Customer Channels | WhatsApp, Facebook Messenger, Instagram, Email, etc. | Primarily Website |
Customer Channels Chatty AI Chatbot & Live ChatWhatsApp, Facebook Messenger, Instagram, Email, etc. StoreFAQ‑ Product FAQ BuilderPrimarily Website | ||
| Mobile App | Yes | Not Mentioned |
Mobile App Chatty AI Chatbot & Live ChatYes StoreFAQ‑ Product FAQ BuilderNot Mentioned | ||
Our Verdict
For merchants who want a comprehensive solution that includes live chat, AI-powered support, and multi-channel integration for sales and support, Chatty AI Chatbot & Live Chat is the clear choice. Its mobile app and proactive messaging further enhance its appeal. However, merchants who are primarily concerned with building comprehensive FAQ pages, especially on product pages, and improving SEO through FAQ schema will find StoreFAQ‑ Product FAQ Builder to be a more focused and effective solution. The drag-and-drop builder and export/import features are valuable for managing large FAQ databases. While both offer AI assistance, StoreFAQ is specialized for FAQ content creation.
Common Questions
Which app is better for handling customer inquiries 24/7?
Chatty AI Chatbot & Live Chat is better suited for 24/7 customer support due to its AI chatbot and live chat features.
Which app is more focused on improving SEO?
StoreFAQ‑ Product FAQ Builder is more focused on SEO with its FAQ schema feature.
Does StoreFAQ offer live chat?
The app description for StoreFAQ does not mention live chat functionality.
Which app supports multiple channels like WhatsApp and Facebook Messenger?
Chatty AI Chatbot & Live Chat supports multiple channels, including WhatsApp, Facebook Messenger, Instagram, and Email.
Which app is more suitable for a merchant with a large and complex product catalog?
StoreFAQ, with its ability to create individual product FAQs, may be more suitable for merchants with large product catalogs who want to provide highly specific information.
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