Chatway Live Chat FAQ WhatsApp vs Chaty: WhatsApp & Chat buttonsfor Shopify (2026)
Chatway Live Chat FAQ WhatsApp and Chaty: WhatsApp & Chat buttons are both Shopify apps designed to enhance customer communication. However, they target different aspects of customer interaction. Chatway positions itself as a comprehensive live chat and helpdesk solution with features like assigning agents and accessing Shopify data directly within the chat interface. It leans heavily on live chat, WhatsApp, and FAQ integration for a more dedicated customer service experience, aiming to streamline support operations. Chatway also provides mobile apps for support agents. Chaty, on the other hand, focuses on providing diverse chat options through multiple chat buttons. It offers a wider array of communication channels, including less common platforms like Viber, Line, and TikTok. Chaty emphasizes accessibility and lead generation, letting customers connect via their preferred platform. It prioritizes flexibility and maximizing contact opportunities, appealing to merchants who want to be accessible on numerous platforms and drive sales through diverse channels.
At a Glance
Chatway Live Chat FAQ WhatsApp
217 reviews
Chaty: WhatsApp & Chat buttons
182 reviews
Detailed Overview
Chatway Live Chat FAQ WhatsApp
Live chat, helpdesk & FAQ app for live chat customer support. Live chat customer service & WhatsApp.
Key Features
- Access Shopify cart, orders, coupons data & more through live chat support inbox
- Canned responses saved replies & FAQ for better live chat customer support
- Mobile apps for iOS & Android to live chat and provide customer support anywhere
- Chat buttons like WhatsApp, Facebook Messenger, Instagram, Telegram, phone, SMS
- Monitor inbox customer service chats & invite customer support chat agents
Chaty: WhatsApp & Chat buttons
Chat on 20+ chat buttons: WhatsApp, Facebook Messenger, Viber, Line, Telegram, Instagram, phone, etc
Key Features
- Close sales via WhatsApp chat, Facebook Messenger, Line, Telegram, Viber, TikTok
- Let visitors reach you via their preferred chat apps including SMS & call button
- Customize chat widget's font, color, position, icons, & preset welcome messages
- Track & analyze customer interactions with your chat button via Google Analytics
- Show WhatsApp icon & chat buttons on mobile & desktop using triggers & targeting
Feature Comparison
| Rating | 4.9/5 | 5/5 |
Rating Chatway Live Chat FAQ WhatsApp4.9/5 Chaty: WhatsApp & Chat buttons5/5 | ||
| Reviews | 217 | 182 |
Reviews Chatway Live Chat FAQ WhatsApp217 Chaty: WhatsApp & Chat buttons182 | ||
| Primary Focus | Dedicated Live Chat & Helpdesk (WhatsApp & FAQ) | Multiple Chat Buttons (20+ platforms) |
Primary Focus Chatway Live Chat FAQ WhatsAppDedicated Live Chat & Helpdesk (WhatsApp & FAQ) Chaty: WhatsApp & Chat buttonsMultiple Chat Buttons (20+ platforms) | ||
| Key Features | Shopify data access, Canned Responses, Mobile Apps for Agents, Agent Assignment | Wide range of chat apps, customization, Google Analytics tracking, triggers & targeting |
Key Features Chatway Live Chat FAQ WhatsAppShopify data access, Canned Responses, Mobile Apps for Agents, Agent Assignment Chaty: WhatsApp & Chat buttonsWide range of chat apps, customization, Google Analytics tracking, triggers & targeting | ||
| Target Merchant | Merchants prioritizing streamlined customer service and agent-managed support | Merchants aiming for broad accessibility and lead generation across various platforms |
Target Merchant Chatway Live Chat FAQ WhatsAppMerchants prioritizing streamlined customer service and agent-managed support Chaty: WhatsApp & Chat buttonsMerchants aiming for broad accessibility and lead generation across various platforms | ||
| Value Proposition | Comprehensive customer service experience with advanced features | Maximize contact opportunities and accessibility through diverse chat options |
Value Proposition Chatway Live Chat FAQ WhatsAppComprehensive customer service experience with advanced features Chaty: WhatsApp & Chat buttonsMaximize contact opportunities and accessibility through diverse chat options | ||
| Mobile App Support | Yes (iOS & Android) | No (Implied) |
Mobile App Support Chatway Live Chat FAQ WhatsAppYes (iOS & Android) Chaty: WhatsApp & Chat buttonsNo (Implied) | ||
| Helpdesk Features | Yes (Agent Assignment) | No (Implied) |
Helpdesk Features Chatway Live Chat FAQ WhatsAppYes (Agent Assignment) Chaty: WhatsApp & Chat buttonsNo (Implied) | ||
Our Verdict
Chatway is better suited for businesses seeking a robust helpdesk solution with agent management, direct access to Shopify data, and a focus on dedicated customer support through live chat and WhatsApp. It's ideal for merchants who want to provide personalized and efficient customer service. Chaty is a stronger choice for businesses prioritizing broad accessibility and lead generation across multiple platforms. Its wide range of chat options and customization features make it appealing to merchants who want to maximize contact opportunities and allow customers to reach them on their preferred platforms. Chaty focuses on volume of channels for accessibility; Chatway on depth of agent-based support.
Common Questions
Which app is easier to set up and use?
Based on the descriptions, Chaty might be slightly easier to set up due to its focus on simply adding chat buttons. Chatway, with its helpdesk features and agent management, could require more configuration.
Which app offers better reporting and analytics?
Chaty explicitly mentions Google Analytics tracking, suggesting stronger reporting capabilities. While Chatway enables access to Shopify data within chats, it doesn't explicitly state reporting on the support interaction itself.
Does Chatway Live Chat FAQ WhatsApp support other chat platforms beyond WhatsApp?
Yes, Chatway supports WhatsApp, Facebook Messenger, Instagram, Telegram, phone, and SMS. Chaty supports a larger number of platforms.
Can I customize the appearance of the chat widget in both apps?
Yes, both apps allow customization. Chaty explicitly mentions customizing font, color, position, icons, and welcome messages. While Chatway doesn't provide details on all customizable elements, it does describe a 'live chat inbox widget'.
Which app is more suitable for a larger customer support team?
Chatway, with its agent assignment and mobile apps for agents, is likely more suitable for a larger customer support team. Chaty focuses on providing multiple points of contact rather than managing a support team.
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