Chatway Live Chat FAQ WhatsApp vs Relocate+ Order Editorfor Shopify (2026)
Chatway Live Chat FAQ WhatsApp and Relocate+ Order Editor, while both falling under the 'Helpdesk' category on Shopify, address fundamentally different customer service needs. Chatway positions itself as a comprehensive live chat solution, offering real-time customer support through a live chat inbox, WhatsApp integration, and a built-in FAQ section. Its core strength lies in enabling personalized and immediate interaction with customers, leveraging features like access to Shopify order data and canned responses to streamline the support process. This makes it ideal for merchants prioritizing direct customer engagement and resolving queries quickly. Relocate+ Order Editor, in contrast, focuses on empowering customers with self-service order editing capabilities. It aims to reduce support tickets and returns by allowing customers to modify shipping addresses, product selections, and order details themselves, subject to customizable rules. Its strength lies in its ability to automate order modifications, thereby freeing up support staff and improving customer satisfaction through convenience.
At a Glance
Chatway Live Chat FAQ WhatsApp
217 reviews
Relocate+ Order Editor
31 reviews
Detailed Overview
Chatway Live Chat FAQ WhatsApp
Live chat, helpdesk & FAQ app for live chat customer support. Live chat customer service & WhatsApp.
Key Features
- Access Shopify cart, orders, coupons data & more through live chat support inbox
- Canned responses saved replies & FAQ for better live chat customer support
- Mobile apps for iOS & Android to live chat and provide customer support anywhere
- Chat buttons like WhatsApp, Facebook Messenger, Instagram, Telegram, phone, SMS
- Monitor inbox customer service chats & invite customer support chat agents
Relocate+ Order Editor
Use custom rules for self-serve order editing to addresses and products to reduce errors and returns
Key Features
- Automate customer support with rule-based self-serve editing.
- Time-based restrictions for when the address editor is available.
- Customers can edit variants-only or add/remove products based on your rules
- Integrates with ShipStation, Recharge, and other leading platforms
Feature Comparison
| Rating | 4.9/5 | 5/5 |
Rating Chatway Live Chat FAQ WhatsApp4.9/5 Relocate+ Order Editor5/5 | ||
| Reviews | 217 | 31 |
Reviews Chatway Live Chat FAQ WhatsApp217 Relocate+ Order Editor31 | ||
| Primary Function | Live Chat & Helpdesk | Self-Serve Order Editing |
Primary Function Chatway Live Chat FAQ WhatsAppLive Chat & Helpdesk Relocate+ Order EditorSelf-Serve Order Editing | ||
| Customer Interaction Model | Real-time, Direct Interaction | Automated, Self-Service |
Customer Interaction Model Chatway Live Chat FAQ WhatsAppReal-time, Direct Interaction Relocate+ Order EditorAutomated, Self-Service | ||
| Key Feature Highlight | Live chat inbox with order data access | Rule-based order editing on thank you page |
Key Feature Highlight Chatway Live Chat FAQ WhatsAppLive chat inbox with order data access Relocate+ Order EditorRule-based order editing on thank you page | ||
| Target Merchant | Businesses needing real-time support and sales | Businesses with high order volume and return rates |
Target Merchant Chatway Live Chat FAQ WhatsAppBusinesses needing real-time support and sales Relocate+ Order EditorBusinesses with high order volume and return rates | ||
| Integration Support Focus | WhatsApp, Facebook Messenger, Telegram | ShipStation, Recharge |
Integration Support Focus Chatway Live Chat FAQ WhatsAppWhatsApp, Facebook Messenger, Telegram Relocate+ Order EditorShipStation, Recharge | ||
| Mobile App Availability | iOS & Android | Not explicitly mentioned |
Mobile App Availability Chatway Live Chat FAQ WhatsAppiOS & Android Relocate+ Order EditorNot explicitly mentioned | ||
| Proactive vs Reactive | Proactive Engagement & Reactive Support | Reactive Support & Proactive Prevention |
Proactive vs Reactive Chatway Live Chat FAQ WhatsAppProactive Engagement & Reactive Support Relocate+ Order EditorReactive Support & Proactive Prevention | ||
Our Verdict
For Shopify merchants needing robust real-time customer support, especially those looking to leverage WhatsApp and other chat platforms, Chatway Live Chat FAQ WhatsApp is the superior choice. Its live chat inbox, mobile apps, and access to Shopify data empower support agents to provide personalized and efficient assistance. However, for merchants grappling with high order volumes and a significant number of address errors or return requests, Relocate+ Order Editor offers a compelling solution. By enabling customers to self-manage order modifications, it can significantly reduce support tickets, improve customer satisfaction, and streamline order fulfillment.
Common Questions
Which app is better for handling customer inquiries about order status?
Chatway can directly answer order status questions via live chat. Relocate+ indirectly reduces these inquiries by allowing address corrections.
Which app helps reduce return rates?
Relocate+ directly reduces return rates by allowing customers to correct address errors and modify product choices post-order. Chatway can help indirectly by addressing pre-purchase inquiries.
Can customers cancel orders with either app?
Relocate+ allows customers to cancel orders themselves if the merchant sets up the appropriate rules. Chatway may facilitate cancellations by forwarding the request to support staff via live chat.
Does either app offer proactive customer support?
Chatway allows for proactive engagement by enabling support agents to initiate conversations with website visitors. Relocate+ is primarily reactive, addressing issues only when customers initiate changes.
Which app is easier to set up and use for beginners?
Chatway's ease of use will depend on the platform integrations someone already has set up (Facebook, WhatsApp, SMS). Relocate+'s rule-based system might require more configuration upfront, but can reduce errors long-term.
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