Chaty: WhatsApp & Chat buttons vs Commslayer ‑ Helpdesk & Chatfor Shopify (2026)
Chaty and Commslayer, both boasting perfect 5/5 ratings in the Shopify App Store, cater to distinct customer communication needs. Chaty focuses on offering diverse chat channels, allowing customers to connect via their preferred platform, from WhatsApp and Facebook Messenger to SMS and even voice calls. Its strength lies in providing broad accessibility and enabling merchants to engage with customers on various platforms to increase sales, generate leads, and improve client support. Commslayer, on the other hand, operates as a centralized helpdesk. It aims to streamline customer support by integrating all communication channels into a single inbox, including email, social media, and live chat, with features like AI-drafted replies and spam filtering. Commslayer provides deeper helpdesk functionality, including order management (refunds, cancellations), AI-powered assistance, and team management features (role management, reporting). This makes it a robust solution for larger teams or stores dealing with high volumes of support requests. Chaty prioritizes accessibility and reach by providing a multitude of contact options and customization features. The number of reviews gives Chaty an advantage to establish trust and legitimacy. The choice between the two depends on the merchant's needs: one looking for a multi-channel accessibility point to connect to their team, or a merchant looking to organize the many different communication channels into one help desk to provide better support.
At a Glance
Chaty: WhatsApp & Chat buttons
182 reviews
Commslayer ‑ Helpdesk & Chat
56 reviews
Detailed Overview
Chaty: WhatsApp & Chat buttons
Chat on 20+ chat buttons: WhatsApp, Facebook Messenger, Viber, Line, Telegram, Instagram, phone, etc
Key Features
- Close sales via WhatsApp chat, Facebook Messenger, Line, Telegram, Viber, TikTok
- Let visitors reach you via their preferred chat apps including SMS & call button
- Customize chat widget's font, color, position, icons, & preset welcome messages
- Track & analyze customer interactions with your chat button via Google Analytics
- Show WhatsApp icon & chat buttons on mobile & desktop using triggers & targeting
Commslayer ‑ Helpdesk & Chat
Helpdesk & chat inbox by the ex-Lifetimely founders
Key Features
- Real-time order, shipping, and purchase history inside your helpdesk inbox
- Get AI-drafted replies for every email & live chat ticket in your inbox
- Auto-hide spammy social-media ad comments with AI
- All the core helpdesk features your team will love (macros, automations, views)
- Role management, reporting and custom inbox views for support managers
Feature Comparison
| Rating | 5/5 | 5/5 |
Rating Chaty: WhatsApp & Chat buttons5/5 Commslayer ‑ Helpdesk & Chat5/5 | ||
| Reviews | 182 | 56 |
Reviews Chaty: WhatsApp & Chat buttons182 Commslayer ‑ Helpdesk & Chat56 | ||
| Primary Focus | Multi-Channel Chat Buttons | Centralized Helpdesk |
Primary Focus Chaty: WhatsApp & Chat buttonsMulti-Channel Chat Buttons Commslayer ‑ Helpdesk & ChatCentralized Helpdesk | ||
| Key Feature 1 | 20+ Chat Buttons | AI-Powered Support |
Key Feature 1 Chaty: WhatsApp & Chat buttons20+ Chat Buttons Commslayer ‑ Helpdesk & ChatAI-Powered Support | ||
| Key Feature 2 | Customizable Chat Widget | Order Management within Helpdesk |
Key Feature 2 Chaty: WhatsApp & Chat buttonsCustomizable Chat Widget Commslayer ‑ Helpdesk & ChatOrder Management within Helpdesk | ||
| Target Merchant | Stores prioritizing broad customer reach | Stores needing organized customer support |
Target Merchant Chaty: WhatsApp & Chat buttonsStores prioritizing broad customer reach Commslayer ‑ Helpdesk & ChatStores needing organized customer support | ||
| Ease of Use | Likely Easier to Set Up | Steeper Learning Curve with More Features |
Ease of Use Chaty: WhatsApp & Chat buttonsLikely Easier to Set Up Commslayer ‑ Helpdesk & ChatSteeper Learning Curve with More Features | ||
| Value Proposition | Increased Conversions & Leads | Streamlined Support & Efficiency |
Value Proposition Chaty: WhatsApp & Chat buttonsIncreased Conversions & Leads Commslayer ‑ Helpdesk & ChatStreamlined Support & Efficiency | ||
Our Verdict
For smaller stores or those prioritizing simple customer communication through various popular chat platforms, Chaty is the more suitable option. Its ease of use and broad reach can quickly boost customer engagement and conversions. For larger stores, especially those dealing with high volumes of customer support requests, Commslayer offers a more comprehensive solution. Its integrated helpdesk, AI-powered assistance, and order management capabilities can significantly improve efficiency and customer satisfaction. While both offer excellent value, the choice depends on the scale and complexity of the merchant's customer support needs.
Common Questions
Which app is easier to set up?
Chaty is likely easier to set up due to its focus on simple chat button integration, while Commslayer, with its complex helpdesk features, may require more configuration.
Which app is better for handling a large volume of support tickets?
Commslayer is better suited for handling a high volume of support tickets due to its robust helpdesk features, including AI assistance and ticket management tools.
Can I manage orders from Chaty?
No, Chaty primarily focuses on providing multiple chat channels for customer communication and does not offer order management capabilities. Commslayer supports order management within the helpdesk.
Which app offers more customization options?
Chaty provides more customization options for the chat widget's appearance and behavior, allowing merchants to tailor it to their brand. Commslayer has customization options, but mainly within the helpdesk workflows.
Does either app integrate with Google Analytics?
Yes, Chaty integrates with Google Analytics to track customer interactions with the chat button.
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