Chaty: WhatsApp & Chat buttons vs Gladly: AI‑Powered CX Platformfor Shopify (2026)
Chaty: WhatsApp & Chat buttons and Gladly: AI‑Powered CX Platform, while both falling under the 'Chat' category on Shopify, cater to fundamentally different needs and merchant sizes. Chaty focuses on providing a simple and accessible way for customers to initiate conversations through a wide array of messaging platforms directly from the storefront. It emphasizes ease of setup and integration, enabling smaller merchants to offer instant communication options. Its strength lies in its breadth of supported chat apps and its customization options for the chat widget. Gladly, on the other hand, is a comprehensive, AI-powered CX platform designed for larger retailers needing a holistic solution for customer support across multiple channels. It prioritizes creating long-lasting relationships through AI-driven resolution of common issues, personalized product recommendations, and a unified view of customer interactions. Gladly’s value proposition centers on increasing lifetime customer value by providing a seamless and efficient customer experience. The app is complex and requires investment, compared to the ease of Chaty.
At a Glance
Chaty: WhatsApp & Chat buttons
182 reviews
Gladly: AI‑Powered CX Platform
26 reviews
Detailed Overview
Chaty: WhatsApp & Chat buttons
Chat on 20+ chat buttons: WhatsApp, Facebook Messenger, Viber, Line, Telegram, Instagram, phone, etc
Key Features
- Close sales via WhatsApp chat, Facebook Messenger, Line, Telegram, Viber, TikTok
- Let visitors reach you via their preferred chat apps including SMS & call button
- Customize chat widget's font, color, position, icons, & preset welcome messages
- Track & analyze customer interactions with your chat button via Google Analytics
- Show WhatsApp icon & chat buttons on mobile & desktop using triggers & targeting
Gladly: AI‑Powered CX Platform
CX AI that engages customers instead of deflecting them, and grows lifetime value.
Key Features
- Complete order history and customer details in single view
- AI that resolves, not deflects, with end-to-end resolution
- AI shopping assistant that recommends products and converts
- Voice, email, chat, SMS, and social natively built in
- Native integrations with Shopify, Klaviyo, Loop, and more
Feature Comparison
| Rating | 5/5 | 4.8/5 |
Rating Chaty: WhatsApp & Chat buttons5/5 Gladly: AI‑Powered CX Platform4.8/5 | ||
| Reviews | 182 | 26 |
Reviews Chaty: WhatsApp & Chat buttons182 Gladly: AI‑Powered CX Platform26 | ||
| Focus | Initiating Customer Chats | Comprehensive CX Platform |
Focus Chaty: WhatsApp & Chat buttonsInitiating Customer Chats Gladly: AI‑Powered CX PlatformComprehensive CX Platform | ||
| Primary Chat Channels | WhatsApp, Facebook Messenger, Viber, etc. | Voice, Email, Chat, SMS, Social |
Primary Chat Channels Chaty: WhatsApp & Chat buttonsWhatsApp, Facebook Messenger, Viber, etc. Gladly: AI‑Powered CX PlatformVoice, Email, Chat, SMS, Social | ||
| AI Capabilities | None explicitly stated | End-to-end resolution, product recommendations |
AI Capabilities Chaty: WhatsApp & Chat buttonsNone explicitly stated Gladly: AI‑Powered CX PlatformEnd-to-end resolution, product recommendations | ||
| Target Merchant | Small to Medium Businesses | Larger Retailers |
Target Merchant Chaty: WhatsApp & Chat buttonsSmall to Medium Businesses Gladly: AI‑Powered CX PlatformLarger Retailers | ||
| Integration Complexity | Simpler Setup | More Complex Integration |
Integration Complexity Chaty: WhatsApp & Chat buttonsSimpler Setup Gladly: AI‑Powered CX PlatformMore Complex Integration | ||
| Value Proposition | Increased accessibility and sales through direct communication | Improved customer loyalty and lifetime value through personalized support and AI |
Value Proposition Chaty: WhatsApp & Chat buttonsIncreased accessibility and sales through direct communication Gladly: AI‑Powered CX PlatformImproved customer loyalty and lifetime value through personalized support and AI | ||
Our Verdict
For small to medium-sized businesses seeking an easy-to-implement solution to enable instant communication with customers via a wide range of messaging apps, Chaty is the clear winner. Its focus on accessibility and broad chat app support makes it an ideal choice for businesses looking to increase sales and improve customer support without requiring significant technical expertise or investment.
Conversely, Gladly is better suited for larger retailers that prioritize a comprehensive CX platform with AI-powered capabilities and a unified view of customer interactions across all channels. While Gladly may require a greater investment in terms of time and resources for integration, it offers a more sophisticated approach to customer service that can lead to increased customer loyalty and lifetime value.
Common Questions
Which app is easier to set up and use?
Chaty is significantly easier to set up and use, making it ideal for merchants with limited technical expertise.
Which app offers AI capabilities?
Gladly offers robust AI capabilities for resolving customer issues, recommending products, and providing personalized support. Chaty doesn't explicitly offer AI functionalities.
Which app supports more chat channels?
Chaty supports a wider range of initial contact chat channels. Gladly supports interaction across channels once a conversation is established.
Which app is more suitable for a high-volume customer service environment?
Gladly's AI-powered platform and unified customer view are better equipped to handle high-volume customer service environments.
Which app is more focused on driving immediate sales?
While both can contribute to sales, Chaty is more directly focused on facilitating immediate sales through direct communication via messaging apps.
Get More From Your Shopify Store
Run audits for SEO, CRO, PageSpeed, and AI visibility. Get a clear report and actionable fixes.
Try Fix My Store