Chaty: WhatsApp & Chat buttons vs Kustomerfor Shopify (2026)
Chaty: WhatsApp & Chat buttons and Kustomer both aim to improve customer interaction for Shopify merchants, but they take fundamentally different approaches. Chaty focuses on providing a wide array of communication channels, acting as a central hub for popular messaging apps. It empowers customers to reach out using their preferred method. Kustomer, on the other hand, positions itself as an AI-powered CRM, emphasizing a holistic view of customer data and streamlining support processes, particularly order management. Chaty prioritizes accessibility and diverse contact options, while Kustomer focuses on data-driven support and personalized experiences.
At a Glance
Chaty: WhatsApp & Chat buttons
182 reviews
Kustomer
24 reviews
Detailed Overview
Chaty: WhatsApp & Chat buttons
Chat on 20+ chat buttons: WhatsApp, Facebook Messenger, Viber, Line, Telegram, Instagram, phone, etc
Key Features
- Close sales via WhatsApp chat, Facebook Messenger, Line, Telegram, Viber, TikTok
- Let visitors reach you via their preferred chat apps including SMS & call button
- Customize chat widget's font, color, position, icons, & preset welcome messages
- Track & analyze customer interactions with your chat button via Google Analytics
- Show WhatsApp icon & chat buttons on mobile & desktop using triggers & targeting
Kustomer
Revolutionize support with Kustomer's AI CRM. Gain deep insights for superior customer experiences.
Key Features
- Full View of Customer Orders via Shopify Data Integration
- Direct Order Refunds/Cancellations from Kustomer Timeline
- Efficient Order Data Access and Search within Kustomer
- Dynamic Message Customization with Shortcuts
- Automated Updates with Chatbot Templates
Feature Comparison
| Rating | 5/5 | 5/5 |
Rating Chaty: WhatsApp & Chat buttons5/5 Kustomer5/5 | ||
| Reviews | 182 | 24 |
Reviews Chaty: WhatsApp & Chat buttons182 Kustomer24 | ||
| Communication Channels | 20+ chat apps (WhatsApp, Messenger, etc.) | Integrated via CRM, emphasizes omnichannel |
Communication Channels Chaty: WhatsApp & Chat buttons20+ chat apps (WhatsApp, Messenger, etc.) KustomerIntegrated via CRM, emphasizes omnichannel | ||
| Primary Function | Chat widget aggregator | AI-powered CRM for customer support |
Primary Function Chaty: WhatsApp & Chat buttonsChat widget aggregator KustomerAI-powered CRM for customer support | ||
| Order Management | Limited | Direct order refunds/cancellations; order data access |
Order Management Chaty: WhatsApp & Chat buttonsLimited KustomerDirect order refunds/cancellations; order data access | ||
| Customization | Extensive customization of widget appearance and welcome messages | Dynamic message customization with shortcuts |
Customization Chaty: WhatsApp & Chat buttonsExtensive customization of widget appearance and welcome messages KustomerDynamic message customization with shortcuts | ||
| Target Merchant | Merchants seeking broad customer reach and easy communication | Merchants prioritizing data-driven, personalized customer support |
Target Merchant Chaty: WhatsApp & Chat buttonsMerchants seeking broad customer reach and easy communication KustomerMerchants prioritizing data-driven, personalized customer support | ||
| AI Emphasis | Limited | Core focus on AI-powered features and insights |
AI Emphasis Chaty: WhatsApp & Chat buttonsLimited KustomerCore focus on AI-powered features and insights | ||
| Data Tracking | Google Analytics integration | Full view of customer orders and interactions within CRM |
Data Tracking Chaty: WhatsApp & Chat buttonsGoogle Analytics integration KustomerFull view of customer orders and interactions within CRM | ||
| Automation | Preset messages | Automated updates with chatbot templates |
Automation Chaty: WhatsApp & Chat buttonsPreset messages KustomerAutomated updates with chatbot templates | ||
Our Verdict
Chaty is ideal for smaller businesses or those just starting out who need a quick and easy way to offer multiple communication channels to their customers. The wide range of chat options caters to a broad audience and the customization options are appealing. However, for larger businesses that need a more robust customer support system with deep customer data insights and automation capabilities, Kustomer is the better choice. Kustomer's AI-powered CRM provides a comprehensive solution for managing customer interactions and streamlining support processes, even though it has fewer reviews at this point.
Common Questions
Which app is easier to set up?
Chaty, with its focus on simple chat widget integration, is likely easier to set up initially. Kustomer, as a full CRM, requires more configuration and data integration.
Which app is better for managing a high volume of customer inquiries?
Kustomer, with its AI-powered features and streamlined CRM, is better equipped to handle a high volume of customer inquiries efficiently.
Which app offers more personalization options for customer interactions?
Both apps offer personalization, but Kustomer focuses on personalized experiences based on customer data, while Chaty focuses on personalized welcome messages and chat widget appearance.
Which app is more cost-effective for a small business?
Without pricing information, it's impossible to say definitively. However, Chaty's simpler feature set might translate to a lower cost for small businesses with basic communication needs.
Which app provides better data analytics?
Kustomer, with its CRM capabilities, is likely to provide more comprehensive data analytics on customer interactions and support performance compared to Chaty's Google Analytics integration, which focuses on website activity related to the chat buttons.
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