Chaty: WhatsApp & Chat buttons vs Moose: AI Chatbot & Live Chatfor Shopify (2026)
Chaty and Moose both aim to improve customer communication on Shopify stores but take fundamentally different approaches. Chaty focuses on providing a wide array of chat channels, allowing customers to connect through their preferred messaging platform. It's primarily a button-based solution offering easy access to platforms like WhatsApp, Facebook Messenger, and Telegram. Its strength lies in offering accessibility and choice in communication channels. Conversely, Moose centers around automating customer support using an AI chatbot. It offers an AI-powered helpdesk, aiming to reduce the workload on support teams by automatically answering frequently asked questions and providing self-service options. Moose emphasizes efficiency and scalability in handling customer inquiries.
At a Glance
Chaty: WhatsApp & Chat buttons
182 reviews
Moose: AI Chatbot & Live Chat
346 reviews
Detailed Overview
Chaty: WhatsApp & Chat buttons
Chat on 20+ chat buttons: WhatsApp, Facebook Messenger, Viber, Line, Telegram, Instagram, phone, etc
Key Features
- Close sales via WhatsApp chat, Facebook Messenger, Line, Telegram, Viber, TikTok
- Let visitors reach you via their preferred chat apps including SMS & call button
- Customize chat widget's font, color, position, icons, & preset welcome messages
- Track & analyze customer interactions with your chat button via Google Analytics
- Show WhatsApp icon & chat buttons on mobile & desktop using triggers & targeting
Moose: AI Chatbot & Live Chat
Turn customer support into a growth engine with an AI chatbot that works while you sleep.
Key Features
- AI Learning: Build a smarter chatbot using your FAQs, Q&A, and products
- 24/7 automation: Automate routine support and route complex cases to agents
- Omnichannel inbox: Manage chat, email, and social messages in one place
- Self-service support: Let customers track orders and find answers instantly
- Product FAQs: Manage product-specific FAQs displayed on each product page
Feature Comparison
| Rating | 5/5 | 5/5 |
Rating Chaty: WhatsApp & Chat buttons5/5 Moose: AI Chatbot & Live Chat5/5 | ||
| Reviews | 182 | 346 |
Reviews Chaty: WhatsApp & Chat buttons182 Moose: AI Chatbot & Live Chat346 | ||
| Primary Function | Multi-channel chat buttons | AI-powered chatbot and helpdesk |
Primary Function Chaty: WhatsApp & Chat buttonsMulti-channel chat buttons Moose: AI Chatbot & Live ChatAI-powered chatbot and helpdesk | ||
| Communication Channels | WhatsApp, Facebook Messenger, Viber, Line, Telegram, SMS, email, etc. | Chat, email, social messages (managed in one inbox) |
Communication Channels Chaty: WhatsApp & Chat buttonsWhatsApp, Facebook Messenger, Viber, Line, Telegram, SMS, email, etc. Moose: AI Chatbot & Live ChatChat, email, social messages (managed in one inbox) | ||
| Automation | Preset welcome messages | AI learning, 24/7 automation, order tracking |
Automation Chaty: WhatsApp & Chat buttonsPreset welcome messages Moose: AI Chatbot & Live ChatAI learning, 24/7 automation, order tracking | ||
| Target Merchant | Businesses seeking high accessibility and channel choice | Businesses needing scalable and automated customer support |
Target Merchant Chaty: WhatsApp & Chat buttonsBusinesses seeking high accessibility and channel choice Moose: AI Chatbot & Live ChatBusinesses needing scalable and automated customer support | ||
| Ease of Use | Customizable chat widget | AI learns automatically from existing content |
Ease of Use Chaty: WhatsApp & Chat buttonsCustomizable chat widget Moose: AI Chatbot & Live ChatAI learns automatically from existing content | ||
| Value Proposition | Increased sales conversions and lead generation via accessible chat | Reduced support effort, faster responses, and happier customers through automation |
Value Proposition Chaty: WhatsApp & Chat buttonsIncreased sales conversions and lead generation via accessible chat Moose: AI Chatbot & Live ChatReduced support effort, faster responses, and happier customers through automation | ||
Our Verdict
Chaty is best suited for merchants who want to be easily accessible to customers across a multitude of chat platforms and prioritize immediate contact availability. Its wide range of chat buttons caters to a diverse customer base with varying communication preferences. It excels at improving accessibility and creating more avenues for sales. Moose, on the other hand, is ideal for businesses that are experiencing high support ticket volumes and need to automate repetitive tasks. Its AI chatbot and helpdesk features are designed to improve efficiency and provide 24/7 support, making it a strong choice for scaling businesses that need to manage customer inquiries effectively.
Common Questions
Which app is better for handling a large volume of customer inquiries?
Moose is designed to handle a larger volume of customer inquiries due to its AI-powered chatbot, which can automate responses to common questions and provide self-service support. Chaty relies more on direct, manual interactions via different chat platforms.
Which app is easier to set up and maintain?
Chaty is likely easier to initially set up due to its simpler button-based functionality. Moose, while offering powerful AI capabilities, may require some initial training of the AI with FAQs and product information, but then automatically learns.
Which app provides more detailed analytics?
Chaty tracks and analyzes customer interactions with Google Analytics; Moose does not explicitly mention that integration. Therefore Chaty likely provides more detailed out-of-the-box tracking features.
If a business already has a dedicated support team, which app would be most useful?
Both apps can be useful. Chaty can provide additional channels for the support team to engage customers, while Moose can automate routine tasks, freeing up the team to focus on more complex issues. Moose could still be preferable.
Does either app support proactive customer engagement?
While Chaty allows for preset welcome messages, Moose does not list any specific feature that directly allows proactive messages to customers. Neither feature can be thought of as full proactive engagement; both are reactive.
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