Chaty: WhatsApp & Chat buttons vs Re:amaze AI Helpdesk & Chatfor Shopify (2026)
Chaty: WhatsApp & Chat buttons and Re:amaze AI Helpdesk & Chat both aim to improve customer communication, but they target different aspects of the customer experience. Chaty focuses on providing a multitude of readily accessible chat channels, allowing customers to connect using their preferred messaging app. Its core strength lies in its simplicity and broad channel support, making it attractive to merchants wanting easy-to-install and manage chat options across various platforms. Re:amaze, on the other hand, is a more comprehensive AI-powered helpdesk solution that centralizes customer support across multiple channels (email, live chat, social, SMS, voice) into a single inbox. It emphasizes streamlining support operations with AI automation and integration with Shopify order management. The primary difference lies in the breadth vs. depth of functionality. Chaty emphasizes immediate, easy-to-implement multi-channel availability, while Re:amaze prioritizes a sophisticated, integrated support system enhanced by AI. Therefore, merchants seeking a quick and straightforward way to offer chat options might prefer Chaty, while those needing a full-fledged helpdesk with AI-powered automation for comprehensive customer service might opt for Re:amaze. This is also reflected in the support offered. Chaty focuses on ease of contact, Re:amaze focuses on ease of support management.
At a Glance
Chaty: WhatsApp & Chat buttons
182 reviews
Re:amaze AI Helpdesk & Chat
175 reviews
Detailed Overview
Chaty: WhatsApp & Chat buttons
Chat on 20+ chat buttons: WhatsApp, Facebook Messenger, Viber, Line, Telegram, Instagram, phone, etc
Key Features
- Close sales via WhatsApp chat, Facebook Messenger, Line, Telegram, Viber, TikTok
- Let visitors reach you via their preferred chat apps including SMS & call button
- Customize chat widget's font, color, position, icons, & preset welcome messages
- Track & analyze customer interactions with your chat button via Google Analytics
- Show WhatsApp icon & chat buttons on mobile & desktop using triggers & targeting
Re:amaze AI Helpdesk & Chat
Deliver smarter support with our AI Agent, chatbot and live chat—built into a multichannel helpdesk.
Key Features
- Unify email, social, SMS, voice conversations for all stores in a single inbox
- Manage, modify, and create Shopify orders directly in customer support and chats
- Use AI to write replies, build chatbots, summarize, and create FAQ articles
- Automate common tasks and patterns with data and rules to save time
- Satisfaction surveys, status pages, push notifications to keep customers engaged
Feature Comparison
| Rating | 5/5 | 4.4/5 |
Rating Chaty: WhatsApp & Chat buttons5/5 Re:amaze AI Helpdesk & Chat4.4/5 | ||
| Reviews | 182 | 175 |
Reviews Chaty: WhatsApp & Chat buttons182 Re:amaze AI Helpdesk & Chat175 | ||
| Primary Focus | Multi-channel chat availability and accessibility | AI-powered comprehensive helpdesk solution |
Primary Focus Chaty: WhatsApp & Chat buttonsMulti-channel chat availability and accessibility Re:amaze AI Helpdesk & ChatAI-powered comprehensive helpdesk solution | ||
| Key Feature - Chat Channels | 20+ chat buttons (WhatsApp, Facebook Messenger, etc.) | Live chat integrated with email, social, SMS, and voice |
Key Feature - Chat Channels Chaty: WhatsApp & Chat buttons20+ chat buttons (WhatsApp, Facebook Messenger, etc.) Re:amaze AI Helpdesk & ChatLive chat integrated with email, social, SMS, and voice | ||
| AI Integration | None explicitly mentioned | AI for writing replies, building chatbots, summarizing, and creating FAQ articles |
AI Integration Chaty: WhatsApp & Chat buttonsNone explicitly mentioned Re:amaze AI Helpdesk & ChatAI for writing replies, building chatbots, summarizing, and creating FAQ articles | ||
| Shopify Order Management | Not mentioned | Manage, modify, and create Shopify orders directly in customer support and chats |
Shopify Order Management Chaty: WhatsApp & Chat buttonsNot mentioned Re:amaze AI Helpdesk & ChatManage, modify, and create Shopify orders directly in customer support and chats | ||
| Target Merchant Type | Merchants prioritizing immediate multi-channel customer engagement and simplicity | Merchants needing a robust, AI-enhanced customer support platform with centralized management |
Target Merchant Type Chaty: WhatsApp & Chat buttonsMerchants prioritizing immediate multi-channel customer engagement and simplicity Re:amaze AI Helpdesk & ChatMerchants needing a robust, AI-enhanced customer support platform with centralized management | ||
| Ease of Use | Likely high due to simple functionality and clear purpose | Potentially steeper learning curve due to broader feature set and complexity |
Ease of Use Chaty: WhatsApp & Chat buttonsLikely high due to simple functionality and clear purpose Re:amaze AI Helpdesk & ChatPotentially steeper learning curve due to broader feature set and complexity | ||
| Value Proposition | Increase sales conversions and generate leads through easy access to chat | Deliver smarter support, automate tasks, and improve customer satisfaction through AI and integration |
Value Proposition Chaty: WhatsApp & Chat buttonsIncrease sales conversions and generate leads through easy access to chat Re:amaze AI Helpdesk & ChatDeliver smarter support, automate tasks, and improve customer satisfaction through AI and integration | ||
Our Verdict
For merchants prioritizing easily accessible multi-channel chat to improve conversions and generate leads, Chaty is the clear choice. Its simple setup and broad channel support make it an excellent option for businesses that want to offer a variety of contact methods without the complexity of a full-fledged helpdesk. If, however, a merchant requires a complete customer support solution, encompassing email, social media, SMS, and voice, with AI-powered automation and Shopify order management integration, Re:amaze is the better fit. Re:amaze's sophisticated features are ideal for businesses looking to streamline support operations and provide a more comprehensive customer service experience. While Chaty might be suitable for smaller stores looking to offer customers a quick way to contact them, Re:amaze would be ideal for businesses wanting comprehensive support and AI-assisted productivity.
Common Questions
Which app is easier to set up and use?
Chaty is likely easier to set up and use due to its focus on a single, straightforward purpose: providing easy access to multiple chat channels. Re:amaze, with its wider feature set and AI capabilities, may require more time and effort to configure and learn.
Which app is better for integrating with other business tools?
Re:amaze has a distinct advantage when it comes to integrating with other tools within Shopify (order management) and has direct support for email, social, SMS, and voice. Chaty is more about connecting to the messaging apps themselves rather than integrating into the overall business workflow.
Which app is more suitable for a small business with limited support staff?
Chaty is likely more suitable for a small business with limited support staff. It allows customers to initiate conversations through their preferred channels, reducing the burden of managing multiple support platforms. The basic functionality is easy to grasp and doesn't require dedicated support specialists. For a larger business or one looking to scale its support, Re:amaze, with its AI capabilities and integrated approach, might be more cost-effective in the long run.
Which app is more focused on sales conversions?
Chaty is explicitly focused on increasing sales conversions by making it easy for customers to reach out through their preferred chat app. While Re:amaze also aims to improve customer satisfaction, its primary focus is on providing comprehensive customer support and automating tasks.
Does Chaty support AI features like Re:amaze?
The description of Chaty does not explicitly mention AI-powered features. Re:amaze highlights its use of AI to write replies, build chatbots, summarize conversations, and create FAQ articles.
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