Chaty: WhatsApp & Chat buttons vs Whatsapp Marketing & Supportfor Shopify (2026)
Chaty: WhatsApp & Chat buttons and Whatsapp Marketing & Support both aim to enhance customer communication via chat on Shopify. Chaty focuses on providing a wide range of chat options, enabling customers to reach merchants through their preferred platforms like WhatsApp, Facebook Messenger, Viber, and more. It positions itself as a versatile contact hub and call-to-action generator with customization features and analytics. In contrast, Whatsapp Marketing & Support centers around AI-powered automation for sales and support, particularly within WhatsApp and Instagram, streamlining communications, cart recovery, and order updates.
At a Glance
Chaty: WhatsApp & Chat buttons
182 reviews
Whatsapp Marketing & Support
84 reviews
Detailed Overview
Chaty: WhatsApp & Chat buttons
Chat on 20+ chat buttons: WhatsApp, Facebook Messenger, Viber, Line, Telegram, Instagram, phone, etc
Key Features
- Close sales via WhatsApp chat, Facebook Messenger, Line, Telegram, Viber, TikTok
- Let visitors reach you via their preferred chat apps including SMS & call button
- Customize chat widget's font, color, position, icons, & preset welcome messages
- Track & analyze customer interactions with your chat button via Google Analytics
- Show WhatsApp icon & chat buttons on mobile & desktop using triggers & targeting
Whatsapp Marketing & Support
AI powered commerce & support. Acquire new users and reduce CAC across Whatsapp, Instagram, Email
Key Features
- WhatsApp Commerce - Drive seamless transactions and support directly on WhatsApp
- Smart Automation – Automate campaigns to boost sales and convert COD to prepaid.
- Agent Support - Engage customers instantly across WhatsApp, Instagram & Email.
- Cart Recovery – Recover abandoned carts and boost conversions with timely nudges
- Order Updates – Send automatic order and delivery updates to customers.
Feature Comparison
| Rating | 5/5 | 5/5 |
Rating Chaty: WhatsApp & Chat buttons5/5 Whatsapp Marketing & Support5/5 | ||
| Reviews | 182 | 84 |
Reviews Chaty: WhatsApp & Chat buttons182 Whatsapp Marketing & Support84 | ||
| Primary Focus | Multi-channel chat widget | AI-powered WhatsApp commerce & support |
Primary Focus Chaty: WhatsApp & Chat buttonsMulti-channel chat widget Whatsapp Marketing & SupportAI-powered WhatsApp commerce & support | ||
| Key Features | 20+ chat channels, customizable widget, Google Analytics tracking | WhatsApp commerce, AI automation, Cart Recovery, Order Updates |
Key Features Chaty: WhatsApp & Chat buttons20+ chat channels, customizable widget, Google Analytics tracking Whatsapp Marketing & SupportWhatsApp commerce, AI automation, Cart Recovery, Order Updates | ||
| Target Audience | Merchants seeking broad chat channel coverage | D2C brands prioritizing WhatsApp & Instagram engagement |
Target Audience Chaty: WhatsApp & Chat buttonsMerchants seeking broad chat channel coverage Whatsapp Marketing & SupportD2C brands prioritizing WhatsApp & Instagram engagement | ||
| Value Proposition | Increased sales conversions and improved customer support through diverse communication channels. | Reduced CAC, improved conversions, and streamlined support via AI automation. |
Value Proposition Chaty: WhatsApp & Chat buttonsIncreased sales conversions and improved customer support through diverse communication channels. Whatsapp Marketing & SupportReduced CAC, improved conversions, and streamlined support via AI automation. | ||
| Automation | Preset messages, call-now functionality | AI-powered cart recovery, order updates, campaigns |
Automation Chaty: WhatsApp & Chat buttonsPreset messages, call-now functionality Whatsapp Marketing & SupportAI-powered cart recovery, order updates, campaigns | ||
| Channels Supported | WhatsApp, Facebook Messenger, Viber, Line, Telegram, Instagram, phone, etc. | WhatsApp, Instagram, Email |
Channels Supported Chaty: WhatsApp & Chat buttonsWhatsApp, Facebook Messenger, Viber, Line, Telegram, Instagram, phone, etc. Whatsapp Marketing & SupportWhatsApp, Instagram, Email | ||
Our Verdict
For merchants needing to offer a wide range of contact methods and prefer a customizable chat widget covering multiple platforms, Chaty: WhatsApp & Chat buttons is the stronger choice. It allows customers to connect on their preferred messaging app. Whatsapp Marketing & Support is a better fit for D2C brands prioritizing WhatsApp and Instagram-based commerce and looking to automate processes like cart recovery and order updates with AI. If AI-driven sales and support on WhatsApp and Instagram are critical, then Whatsapp Marketing & Support is the recommended app.
Common Questions
Which app is easier to set up?
Without specific details on ease of use, it's difficult to definitively say. However, Chaty may be simpler to configure initially due to its focus on widget customization and adding channels, while Whatsapp Marketing & Support might require more setup to configure the AI automation features.
Which app is better for small businesses with limited resources?
Chaty: WhatsApp & Chat buttons might be better for smaller businesses initially due to its simpler setup and broader accessibility via various chat platforms. Whatsapp Marketing & Support offers more advanced automation features, but might require a larger investment of time and resources to configure and optimize.
Does either app integrate with other marketing tools?
Chaty integrates with Google Analytics for tracking and mentions integration with Poptin, implying broader connectivity. Whatsapp Marketing & Support doesn't explicitly mention integrations with other tools in the provided information, though its email support suggests some CRM integration.
Which app is better for cart recovery?
Whatsapp Marketing & Support directly features 'Cart Recovery' as a key feature, indicating a dedicated system for recovering abandoned carts. Chaty does not explicitly state that it offers cart recovery features.
Which app is better for providing multi-agent customer support?
Whatsapp Marketing & Support indicates support for 'multi-agent support'. Chaty does not specifically mention multi-agent capabilities, its focus seems to be on connecting a user with the appropriate communication channel.
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