CK: WhatsApp Chat & Abandoned vs CONSIO - Phone Call & AI Voicefor Shopify (2026)
CK: WhatsApp Chat & Abandoned and CONSIO - Phone Call & AI Voice both aim to enhance customer support on Shopify, but they approach the problem with vastly different tools. CK focuses on leveraging WhatsApp for live chat and abandoned cart recovery. It likely allows customers to easily reach out via WhatsApp and receive automated messages related to their cart. Consio, on the other hand, positions itself as a comprehensive AI-powered phone and messaging platform. It emphasizes turning phone conversations into measurable revenue through inbound AI voice support, outbound calling campaigns, and SMS integration. Consio seems to target larger or more mature e-commerce businesses who value proactive outreach and complex support workflows.
At a Glance
CK: WhatsApp Chat & Abandoned
249 reviews
CONSIO - Phone Call & AI Voice
29 reviews
Detailed Overview
CONSIO - Phone Call & AI Voice
Consio is a Shopify-native AI phone and messaging platform built for ecommerce brands. It helps merchants turn phone conversations into measurable revenue by combining inbound AI voice support, outbound calling campaigns, and SMS inside one unified workspace.
Key Features
- Inbound AI Voice 24/7 + AI IVR: answers, qualifies, routes high-intent calls
- Outbound power dialer runs segmented campaigns; auto-drops voicemails, at scale
- All-in-one Phone Hub: AI + human calls, SMS, live monitoring, Shopify ROI
- Call top segments from Klaviyo & Shopify: VIPs, abandoned checkouts, in minutes
- AI SMS follows up instantly with tracking links, product info, or order updates
Feature Comparison
| Rating | 4.9/5 | 4.8/5 |
Rating CK: WhatsApp Chat & Abandoned4.9/5 CONSIO - Phone Call & AI Voice4.8/5 | ||
| Reviews | 249 | 29 |
Reviews CK: WhatsApp Chat & Abandoned249 CONSIO - Phone Call & AI Voice29 | ||
| Primary Communication Channel | Phone Calls (AI & Human) | |
Primary Communication Channel CK: WhatsApp Chat & AbandonedWhatsApp CONSIO - Phone Call & AI VoicePhone Calls (AI & Human) | ||
| Focus | Chat & Abandoned Cart Recovery | Full Phone & Messaging Platform with AI |
Focus CK: WhatsApp Chat & AbandonedChat & Abandoned Cart Recovery CONSIO - Phone Call & AI VoiceFull Phone & Messaging Platform with AI | ||
| Target Merchant | Businesses seeking a quick WhatsApp solution | Larger businesses needing AI-powered phone support and outbound campaigns |
Target Merchant CK: WhatsApp Chat & AbandonedBusinesses seeking a quick WhatsApp solution CONSIO - Phone Call & AI VoiceLarger businesses needing AI-powered phone support and outbound campaigns | ||
| Key Feature 1 | WhatsApp Chat Integration | Inbound AI Voice 24/7 + AI IVR |
Key Feature 1 CK: WhatsApp Chat & AbandonedWhatsApp Chat Integration CONSIO - Phone Call & AI VoiceInbound AI Voice 24/7 + AI IVR | ||
| Key Feature 2 | Abandoned Cart Reminders via WhatsApp | Outbound power dialer runs segmented campaigns |
Key Feature 2 CK: WhatsApp Chat & AbandonedAbandoned Cart Reminders via WhatsApp CONSIO - Phone Call & AI VoiceOutbound power dialer runs segmented campaigns | ||
| Integrations | Unspecified | Klaviyo, Zendesk, Gorgias, Kustomer, and Richpanel |
Integrations CK: WhatsApp Chat & AbandonedUnspecified CONSIO - Phone Call & AI VoiceKlaviyo, Zendesk, Gorgias, Kustomer, and Richpanel | ||
Our Verdict
If your primary need is to engage customers easily through WhatsApp, especially for cart recovery, CK: WhatsApp Chat & Abandoned is the better choice. Its high rating and larger number of reviews suggest strong customer satisfaction in its niche. However, if you're looking for a robust, AI-driven phone support system with outbound campaign capabilities and advanced integrations, then Consio - Phone Call & AI Voice is the more suitable option, even with its fewer reviews, especially considering its Klaviyo integration.
Common Questions
Does CK offer phone support?
Based on the available data, CK's primary communication channel is WhatsApp chat, not phone calls.
Does CONSIO offer abandoned cart recovery features?
While Consio is described as having SMS follow-up features, which could potentially be used for abandoned cart recovery, it's not specifically highlighted as a core feature like it is with CK.
Which app is easier to set up?
Without more information, it's difficult to say definitively. CK's focus on WhatsApp might suggest a simpler setup, whereas Consio's more complex feature set implies a potentially steeper learning curve.
Which app provides more data analytics?
Consio explicitly mentions tying conversations to Shopify orders and provides AI summaries, suggesting a stronger focus on data analysis related to phone and SMS interactions.
Which app is cheaper?
Pricing information is not provided, so it's impossible to compare the costs of the two apps.
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