CONSIO - Phone Call & AI Voice vs Shopify Inboxfor Shopify (2026)
CONSIO - Phone Call & AI Voice and Shopify Inbox both aim to improve customer support for Shopify merchants, but they approach it in significantly different ways. Consio positions itself as an AI-powered phone and messaging platform specifically designed to drive revenue through voice conversations. It offers features like AI-powered inbound call handling, outbound calling campaigns with a power dialer, and an AI hub that integrates calls and SMS with Shopify orders and other tools like Klaviyo. This makes it a more specialized solution focused on proactively engaging customers via phone and SMS. Shopify Inbox, on the other hand, is a more general-purpose messaging platform focused on facilitating real-time conversations with customers directly on the Shopify store. While it boasts significantly more reviews, indicating wider adoption, it lacks the sophisticated AI-driven outbound calling capabilities and AI-powered call qualification offered by Consio. Shopify Inbox prioritizes ease of use and integration within the Shopify ecosystem, acting as a central hub for chat-based customer interactions. Consio, in contrast, seems geared toward merchants who want to actively use phone calls as a sales and support channel, leveraging AI to optimize efficiency and ROI.
At a Glance
CONSIO - Phone Call & AI Voice
29 reviews
Shopify Inbox
4,816 reviews
Detailed Overview
CONSIO - Phone Call & AI Voice
Consio is a Shopify-native AI phone and messaging platform built for ecommerce brands. It helps merchants turn phone conversations into measurable revenue by combining inbound AI voice support, outbound calling campaigns, and SMS inside one unified workspace.
Key Features
- Inbound AI Voice 24/7 + AI IVR: answers, qualifies, routes high-intent calls
- Outbound power dialer runs segmented campaigns; auto-drops voicemails, at scale
- All-in-one Phone Hub: AI + human calls, SMS, live monitoring, Shopify ROI
- Call top segments from Klaviyo & Shopify: VIPs, abandoned checkouts, in minutes
- AI SMS follows up instantly with tracking links, product info, or order updates
Feature Comparison
| Rating | 4.8/5 | 4.7/5 |
Rating CONSIO - Phone Call & AI Voice4.8/5 Shopify Inbox4.7/5 | ||
| Reviews | 29 | 4816 |
Reviews CONSIO - Phone Call & AI Voice29 Shopify Inbox4816 | ||
| Focus | AI-powered phone & messaging for revenue generation | Real-time chat-based customer support |
Focus CONSIO - Phone Call & AI VoiceAI-powered phone & messaging for revenue generation Shopify InboxReal-time chat-based customer support | ||
| Inbound Support | AI Voice Agent (24/7), AI IVR | Basic Chat Support |
Inbound Support CONSIO - Phone Call & AI VoiceAI Voice Agent (24/7), AI IVR Shopify InboxBasic Chat Support | ||
| Outbound Campaigns | Power dialer, voicemail drops, segmented campaigns | None |
Outbound Campaigns CONSIO - Phone Call & AI VoicePower dialer, voicemail drops, segmented campaigns Shopify InboxNone | ||
| AI Features | AI call summaries, qualification, routing | Limited |
AI Features CONSIO - Phone Call & AI VoiceAI call summaries, qualification, routing Shopify InboxLimited | ||
| Integrations | Klaviyo, Zendesk, Gorgias, Kustomer, Richpanel | Native Shopify integration |
Integrations CONSIO - Phone Call & AI VoiceKlaviyo, Zendesk, Gorgias, Kustomer, Richpanel Shopify InboxNative Shopify integration | ||
| Target Merchant | Businesses prioritizing phone-based sales & support | Businesses prioritizing basic chat support within Shopify |
Target Merchant CONSIO - Phone Call & AI VoiceBusinesses prioritizing phone-based sales & support Shopify InboxBusinesses prioritizing basic chat support within Shopify | ||
| Value Proposition | Turn conversations into measurable revenue with AI voice support | Provide instant responses and build relationships with customers through chat |
Value Proposition CONSIO - Phone Call & AI VoiceTurn conversations into measurable revenue with AI voice support Shopify InboxProvide instant responses and build relationships with customers through chat | ||
Our Verdict
If your business strategy heavily relies on proactive communication, sales, and customer support through phone calls, and you're looking to leverage AI to automate and optimize these processes, CONSIO - Phone Call & AI Voice is likely the better choice. The outbound campaign features, AI-powered call handling, and integrations with other marketing and support platforms make it a powerful tool for driving revenue through voice conversations.
However, if your primary focus is providing basic, real-time chat support directly on your Shopify store and you value ease of use and seamless integration with the Shopify ecosystem, Shopify Inbox is the more appropriate option. It's a solid choice for businesses that primarily rely on text-based communication and prioritize a simple, integrated customer support solution.
Common Questions
Which app is easier to set up and use?
Shopify Inbox likely offers a simpler setup process due to its native integration with Shopify. CONSIO - Phone Call & AI Voice might require more configuration to integrate with other platforms and set up AI-powered features.
Which app is better for handling a high volume of customer inquiries?
CONSIO - Phone Call & AI Voice, with its AI Voice Agent and AI IVR, is better equipped to handle a high volume of calls and qualify leads automatically, potentially reducing the workload on human agents. Shopify Inbox relies primarily on manual responses.
Which app provides better reporting and analytics?
CONSIO - Phone Call & AI Voice claims to provide ROI tracking by tying conversations to Shopify orders. Shopify Inbox's analytics capabilities might be more focused on chat volume and customer satisfaction metrics.
Can both apps be used to send SMS messages?
Yes, both apps support SMS messaging. However, CONSIO - Phone Call & AI Voice seems to offer more advanced SMS features, such as automated follow-ups with tracking links and order updates, driven by AI.
Which app is more cost-effective for a small business?
Without pricing information for either app, it's impossible to say definitively. However, Shopify Inbox is often included with Shopify plans or offered at a lower entry price, making it potentially more cost-effective for smaller businesses with limited budgets. The cost-effectiveness of CONSIO - Phone Call & AI Voice will depend on the value of the leads and increased sales generated through its AI-powered calling features.
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